Data Center Service Brian Messenger 11/15/2016

Agenda Introductions Service Description Value Proposition Metrics Cost Security More Information Q&A

Introductions Service owner: Brian Messenger Service manager: Rick Polcaro Other service delivery team members Peggy Roberts

Service Description Service name: Product(s): Brief text description: Data Center Services Product(s): Physical Plant (power, cooling, rack space, card access, environmental alarms) Brief text description: The Data Center Service provides physical space for computing needs, including filtered and unfiltered electrical power, available UPS (Uninterrupted Power Supplies), cooling and physical security. The facilities are currently located in Rhodes Hall on the sixth and seventh floors, and in the CCC building. Available to: Faculty, Staff, Instructional Professionals Fee? Yes Service tier: Zero

Value Proposition Value proposition Customer impact Key benefits Provide conditioned Data Center space to Faculty and Departments whether it is Managed or just Co-location Affordable Customer impact Reduced costs of providing infrastructure for power & cooling, UPS, generator, racks and overall maintenance Space savings Key benefits On campus priority list for maintaining power and chilled water Built in redundancy Dual power PDUs (Power Distribution Units) both in rack and data center N+1 UPS UPS and Generator

Metrics FY17 Q1 FY 17 Q1 Metrics CRACs (Computer Room Air Conditioners) 15 Sensors Monitoring Data Center 161 Racks 246 Availability 100% Changes (upgrades, patches, etc.) 11

Other Metrics FY17 Q1 Quarterly Statistics - Data Center Service   FY14 FY15 FY16 FY17 Service Availability % – Data Centers Q1 Q2 Q3 Q4 Rhodes 7th 100.000 100.00 Rhodes 6th 99.999 CCC 99.998 UPS Loads Rhodes - 600 Max Capacity - kw 450.00 Used - kw 237.80 226.50 208.45 195.76 199.81 190.19 187.99 182.22 189.67 191.73 189.61 190.28 Percent used 52.84% 50.33% 46.32% 43.50% 44.40% 42.26% 41.78% 40.49% 42.15% 42.61% 42.13% 42.28% CCC - 80 76.00 45.68 45.00 44.71 43.41 43.65 44.40 43.60 41.60 37.70 35.70 34.00 35.69 60.11% 59.21% 58.83% 57.12% 57.43% 58.42% 57.37% 54.74% 49.61% 46.97% 246.00% 46.96% CCC - 45 20.10 15.50 14.64 14.20 13.66 14.15 14.46 16.98 14.38 15.54 18.70 18.96 44.67% 34.44% 32.53% 31.56% 30.36% 31.44% 32.12% 37.73% 31.95% 34.52% 41.56%

Costs Fee for service: Yes Cost to deliver the service: FY 16 Total Cost $202,676 Hardware & Software $0 Labor $184,251 Staff Support $9,213 Administrative Overhead $9.213 Fee for service: Yes OTC $132 per server MRC $7.60 per U A U is defined as 1 3/4" vertical height and is calculated on all equipment, including the server and all associated peripheral equipment such as external hard drive(s), etc.

Security What risks does use of the service mitigate? Protection of equipment Information security How does the service mitigate risks? Security Intrusion detection with CUPD Cameras (recording each doorway) Logged access Card access to Data Center Elevators secured off hours w/card access Data destruction of hard drives R5 and recycle

More Information Service web page: Service level expectations: http://www.it.cornell.edu/services/serverfarm/ Service level expectations: http://www.it.cornell.edu/services/sle.cfm?doc=29 Service catalog entry: https://catalog.it.cornell.edu/admin/18 Service quarterly report: http://cio.cornell.edu/resources/it-reports-documents-and-presentations/itcornell-quarterly-metrics/data-center-service

Questions. Brian Messenger: bnm3@cornell. edu Questions? Brian Messenger: bnm3@cornell.edu Rick Polcaro: rp17@cornell.edu