François BRIARD / AS-CIS dministrative I nformation S ervices website François BRIARD / AS-CIS

Agenda What is our business How we designed our website How we structured our website Which tools we use What is our site current usage What is the next step Our business Site design Site structure Tools Site usage François Briard / AS-CIS 18 April, 2000

Our business All Corporate Administrative Applications Agenda Our business Site design Site structure Tools provided by AS-CIS, AS-IDS, AS-SAS, AS-DI-OP (both purchased and developed in-house) Support from applications to database and hardware levels Site usage François Briard / AS-CIS 18 April, 2000

Site design - Users ~3000 AIS users ~60 AIS members Agenda central services (HR, SPL, FI…) divisional secretariats ...any person at CERN ~60 AIS members developers support staff systems staff partners from other divisions Agenda Our business Site design Site structure Tools Site usage François Briard / AS-CIS 18 April, 2000

Site design - Content AIS users AIS members Agenda Our business Applications: documentation, FAQ, desktop Projects: follow up, minutes Support page Business map and site map AIS members Technical and maintenance documentation Project and development notes Systems status and operations Internal communication Procedures, recommendations Web authoring resources and guidelines Agenda Our business Site design Site structure Tools AIS users Reduce the amount of first line support AIS Members Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure Easily find technical information needed to do their job Ease the transfer of knowledge and avoid loss of information Avoid duplicate development effort Site usage François Briard / AS-CIS 18 April, 2000

Site design - Purpose AIS users AIS members Agenda Our business Keep up to date Different ways to find out information Unique entry point for AIS Ease the feedback Reduce 1st line support AIS members Enforce standards Concentrate on web pages content Ease the transfer of knowledge Avoid loss of information Avoid duplicate development effort Agenda Our business Site design Site structure Tools AIS users Reduce the amount of first line support AIS Members Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure Easily find technical information needed to do their job Ease the transfer of knowledge and avoid loss of information Avoid duplicate development effort Site usage François Briard / AS-CIS 18 April, 2000

Site design - Miscellaneous Web standards Supported authoring tool (Mac + PC) Coherent and logical presentation and navigation throughout the site Multiple ways of finding information Changing content (home page) Integrated with AIS news Coherence with existing web applications Simple site administration Migration from existing sites Agenda Our business Site design Site structure Tools AIS users Reduce the amount of first line support AIS Members Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure Easily find technical information needed to do their job Ease the transfer of knowledge and avoid loss of information Avoid duplicate development effort Site usage François Briard / AS-CIS 18 April, 2000

Site design - Page layout Logo (AIS or application) Banner Agenda [Toolbar] Our business [Menu] Content Site design Site structure Tools AIS users Reduce the amount of first line support AIS Members Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure Easily find technical information needed to do their job Ease the transfer of knowledge and avoid loss of information Avoid duplicate development effort Site usage Footer (copyright, author, date, feedback) François Briard / AS-CIS 18 April, 2000

Site structure “Service oriented” structure (<> hierarchical structure) Secured internal part Shared resources in identified places Leave some freedom under certain level Agenda Our business Site design Site structure Tools AIS users Reduce the amount of first line support AIS Members Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure Easily find technical information needed to do their job Ease the transfer of knowledge and avoid loss of information Avoid duplicate development effort Site usage François Briard / AS-CIS 18 April, 2000

Site structure Agenda Our business Site design Site structure Tools applications projects Agenda edh bht... Our business support manpower businessmap images, utilities ... leaves webhrt... Site design Site structure Tools internal secured AIS users Reduce the amount of first line support AIS Members Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure Easily find technical information needed to do their job Ease the transfer of knowledge and avoid loss of information Avoid duplicate development effort Site usage development applications + projects systems databases meetings utilities ... François Briard / AS-CIS 18 April, 2000

François BRIARD / AS-CIS Short visit of the site François BRIARD / AS-CIS

Tools - Choice Requirements Tests Agenda Our business Site design “Clean” HTML and W3C standards Openness vs proprietary solutions (server + client) Runs on Mac and PC Supported at CERN Complete control over structure Between 500 & 1000 pages Future evolution of the site Tests Followed Web Office list of recommended tools Selected and tested: FrontPage 98 Visual Page NetObjects Fusion Dreamweaver Agenda Our business Site design Site structure Tools AIS users Reduce the amount of first line support AIS Members Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure Easily find technical information needed to do their job Ease the transfer of knowledge and avoid loss of information Avoid duplicate development effort Site usage François Briard / AS-CIS 18 April, 2000

Tools - Configuration Agenda Our business Site design Site structure Shared Development Copy Production Server Site design Site structure Tools AIS users Reduce the amount of first line support AIS Members Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure Easily find technical information needed to do their job Ease the transfer of knowledge and avoid loss of information Avoid duplicate development effort Site usage François Briard / AS-CIS 18 April, 2000

Tools - Main functionalities Templates provides blank pages with predefined layout author focuses on content automated maintenance Library items “objects” commonly used across the site (menus, toolbars, banner…) Templates and Library items are “hard coded” on each page Cascading Style Sheet W3C standard author do not take care of fonts, colors... Agenda Our business Site design Site structure Tools AIS users Reduce the amount of first line support AIS Members Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure Easily find technical information needed to do their job Ease the transfer of knowledge and avoid loss of information Avoid duplicate development effort Site usage François Briard / AS-CIS 18 April, 2000

Tools - Site management Publishing using FTP Shared working copy easier file access management same configuration as production server DW version 3 offers new functions synchronization update dates objects Agenda Our business Site design Site structure Tools AIS users Reduce the amount of first line support AIS Members Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure Easily find technical information needed to do their job Ease the transfer of knowledge and avoid loss of information Avoid duplicate development effort Site usage François Briard / AS-CIS 18 April, 2000

Short demo of Dreamweaver usage François BRIARD / AS-CIS

Site usage - Statistics In production since Sept. 1999 Grown from <1000 pages to >5000! 40’000 visits and 260’000 page hits from 10’000 hosts Most visited: applications documentation projects updates manpower (who’s who) internal site Initial development effort: x man/month Current resources assigned: 1 appointed webmaster + Web Steering Committee + Authors Agenda Our business Site design Site structure Tools AIS users Reduce the amount of first line support AIS Members Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure Easily find technical information needed to do their job Ease the transfer of knowledge and avoid loss of information Avoid duplicate development effort Site usage François Briard / AS-CIS 18 April, 2000

Site usage - What next? AIS newsletter (soon) AIS portal (project) More integration with AIS applications Qualitative feedback tool Administrative “wizards”? Archive management? Agenda Our business Site design Site structure Tools AIS users Reduce the amount of first line support AIS Members Provide authors with the tools to: concentrate on contents and forget about layout and underneath file structure Easily find technical information needed to do their job Ease the transfer of knowledge and avoid loss of information Avoid duplicate development effort Site usage François Briard / AS-CIS 18 April, 2000