BS EN15038 Translation Services – Service Requirements Why does it need a Guide-Book

1st TSP Standard in the UK Yet another language to learn Standards and standards requirements and recommendations Vertical and horizontal To implement or not to implement, that is the question

It is a “Service” standard “Product” with at least one deliverable at the interface with the customer “product standard” must not be confused with a “management system” standard

Quality v Quality Quality assurance, quality management and systems there-for are one thing Product quality is another A system to deliver standard product quality is not a quality management system

Quality Manuals What is a quality manual Do you need a quality manual No! So what do you need?

Certification or Declaration Why certify when you can declare? Why declare when certification is your goal? What is an “evidenced declaration”?

Questions