Teladoc Physician Training Module 1 | 2012

Welcome to Teladoc Physician Training! Congratulations on becoming part of the Teladoc team! These modules will serve as your training guide. There will be a short test at the end to verify your understanding of the material.

Module1: Welcome to Teladoc Cross Coverage Importance of Teladoc Benefits Organization Consult Overview

What is Teladoc? A network of primary care physicians providing cross coverage consultations 24-hours a day, 7 days a week, and 365 days a year http://www.teladoc.com/ A medical service company providing telephone and video consults, fast answers to medical questions and problems, and prescriptions when necessary. Average consult time: 8-10 minutes A cutting-edge company that has positioned itself “ahead of the curve” on the concept of telephone based medicine A service that provides care only for acute, episodic, supplemental care (cross coverage)

Where do Members Come From? Our members come from all over the nation, from the individual seeking ways to lower his medical expenses to the employee taking advantage of the Teladoc service offered through his company benefits program. Listed below are a few ways Teladoc, Inc. attains members. Large corporations - Companies offering the Teladoc service to their employees realize a significant savings in the total costs associated with health care expenses. Small businesses owners - Often small businesses or startup companies cannot afford to provide health insurance to their employees. They see Teladoc as a way to make up for the lack of health insurance by providing a medical benefit to their employees. Unions – Unions from various industries find Teladoc a valuable benefit for members. Membership Organizations – Large organizations that offer a bundle of services to their membership base view Teladoc as a quality service that their members would utilize and enjoy. Individuals – Individuals learn about Teladoc retail through advertising, word of mouth or by researching on the Internet.

Module 1: Welcome to Teladoc Cross Coverage Importance of Teladoc Benefits Organization Consult Overview

What is Cross Coverage? Cross coverage is used to describe the process of providing standard medical assessments, treatments, care, and services to patients when the primary care physician (PCP) is not available, when hands-on treatment is not required, or when patients are in transition between doctors. Teladoc offers physicians immediate access to members’ health records prior to a consultation. In addition, Teladoc offers immediate documentation of consults, improved processes in communications, medical standardization, and access to quality medical care.

Module 1: Welcome to Teladoc Cross Coverage Importance of Teladoc Benefits Organization Consult Overview

Importance of Teladoc Teladoc is important to many individuals, small business owners, and large corporations. The cost of health care continues to rise, and Teladoc is a “first mover” in driving those costs down and still provides quality medical service. The following are just a few reasons why Teladoc is positioned favorably in the marketplace: The Teladoc service is less costly and more efficient than urgent care clinics, primary care offices, and emergency room facilities. $1.9 trillion, or an average of $6300 per person, was spent on health care in 2004 and is projected to increase to $12,300 per person by 2015.* 45.8 million uninsured Americans have no coverage and therefore do not have access to quality medical care, if any at all.** Corporations want to save money on benefits, especially when they are self-insured. Patients want better access to care at a more reasonable fee. Many physicians want a lifestyle change. *Source: Centers for Medicare & Medicaid Services, Office of Actuary **Source: United States Census Bureau 2004

Module 1: Welcome to Teladoc Cross Coverage Importance of Teladoc Benefits Organization Consult Overview

Benefits for the Physician Many physicians are looking for a lifestyle change or a way to supplement income. Listed below are benefits you can enjoy by being a part of our doctor network: Set your own hours. Enjoy practicing medicine with no overhead and less hassle. Work from home or wireless laptop from any location. Position yourself at the front-end of a new way of delivering medical care. Medical malpractice insurance is provided. Coverage is 1,000,000/3,000,000.

Module 1: Welcome to Teladoc Cross Coverage Importance of Teladoc Benefits Organization Consult Overview

TelaDoc Physicians, P.A. Teladoc, Inc. The Organization There are two separate entities that make up Teladoc. The two businesses are stand alone companies with a contractual relationship. Teladoc, Inc. TelaDoc Physicians, P.A.

The Organization: Teladoc, Inc. Is a Texas corporation that performs several tasks as a business associate of the TelaDoc Physicians, P.A. Is a company offering access to medical services provided via technology to individuals or entities purchasing such services on behalf of their employees Is responsible for performing administrative services on behalf of TelaDoc Physicians, P.A. Administration Training System Management Customer Relations

The Organization: TelaDoc Physicians, P.A. Is a professional association employing or otherwise contacting with one or more physicians licensed to practice medicine Is a service that monitors quality assurance on all consulting physicians and patient electronic files on a regular basis Physicians Policies and Procedures Quality Assurance Evaluations

Module 1: Welcome to Teladoc Cross Coverage Importance of Teladoc Benefits Organization Consult Overview

The Consult Overview Teladoc’s medical consultations are conducted by licensed, board certified physicians over the phone or through video conference. When the patient’s PCP is not available, Teladoc provides cross coverage by using the patient’s personal medical history. Teladoc consults are for acute, episodic, non-emergent conditions. They are not intended to replace the PCP, nor are they for the treatment of long-term chronic illness. Although all patients are referred to seek in-person care and provide their PCPs with copies of their portable health records, Teladoc does not provide follow-up care at this time. In addition, Teladoc prohibits the prescription of any DEA controlled substances.

Contact us: Amy McKay Clinical Director (214) 302-5205 amckay@teladoc.com Boyd Harbour Physician Recruiter (214) 302-5228 bharbour@teladoc.com © 2012 Teladoc, Inc. All right reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Teladoc phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7am to 9pm, 7 days a week.