A stress free guide to hosting teens for the summer VolunTEEN Program A stress free guide to hosting teens for the summer Presented by: Allison Smith

About me Memphis, Tennessee! Bachelor of Professional Studies Master of Public Administration Le Bonheur for 3 years Region One Representative for Tennessee Healthcare Volunteer Professionals (THVP)

Le Bonheur Children’s Hospital

Volunteer Services 200 weekly volunteers New Volunteer Orientation-Monthly Girls Inc. VolunTEEN Shadowing Alternative Break Program Summer College Program Various Corporate/School Groups General Hospital Tours Le Bonheur Club Pet Therapy Adopt-A-Floor Food Pantry Clothes Closet Care Cart (Toiletries) Family Partners Council Parent Mentors Anything else…? Whatever we’re asked!!

Our team!

Let’s talk about VolunTEENS!

Specifics about the VolunTEEN Program… Website Word of mouth Tours Social media Take A LOT of pictures Daily Bulletin Application Only talk to the teen themselves Mail in completed packet Screening Process Dealing with staff recommendations, still have to follow guidelines Stay strict Try to get a variety

How to get associates on board Make it easy on them Explain what you expect from them upfront Typically an hour and a half Tour of the department Explanation of the department Education staff received Hands on experience Shadowing staff Personal phone calls and emails Outlook appointments with location Thank you cards Coffee vouchers

How to get organized and plan ahead Make a schedule Block off your calendar Sign Up Genius Survey at the end Pizza on the last day $5 from each teen

How to stick to the requirements Send reminder emails No exceptions If you let them break one rule, they will see how far they can take it Certificate of hours Incentive Orientation Getting to know you Icebreaker Uniform Cell phone policy

How ‘fun’ supervision will be your best friend Splitting up troublemakers, clicks and bffs Mix them up Make them make friends with others Make them eat together Weed out the bad seed Sit out something fun in conference room alone Constant supervision Shadowing Activity Cart Hospitality Cart Donations Cart Beverage Cart Creative Arts Room Sibling Playroom Cookie Bake

VolunTEEN Behavior While in the hospital: VolunTEENs must act in a professional manner during their volunteer time While in the hospital: Be sure stay together Stay at an appropriate volume level Speak with respect Elevator manors Eye contact and pay attention when others are speaking to you Being punctual Listen to Cayce (Intern) No chewing gum No phones unless you’re on your lunch break Conference room is “free” time, door closed

How to take care of yourself Put on an away message Ask for help Use an intern or a seasoned volunteer Do as many things in advance as you can T-shirts ordered, coffee vouchers printed, thank you cards ready, goody bags made, paperwork printed

Questions? Email: allison.smith@lebonheur.org