ADMINISTRATIVE OFFICE MANAGEMENT Handling Administrative Management Challenges Click image Chapter 2

Administrative Career Job Titles Administrative Assistant Administrative Manager Administrative Information Specialist Administrative Receptionist Desktop Publishing Graphics Specialist Executive Assistant Help Desk Specialist Administrative Assistant was once a Clerk Typist Administrative Information Specialist was once Executive Secretary Administrative manager was once Office manager Administrative Receptionist was Receptionist Desktop Publishing was Clerical Worker Help Desk was Secretary

Challenges or Conditions Growth in the information sector Focus on and increasing concerns about ethical business behavior Significance of corporate culture to the practice of effective management The increasing workloads of employees and issues surrounding their work/life boundaries Page 36

Growth in Information Sector Networks Image Processing Data Storage Systems Artificial Intelligence Systems Page 36 textbook Pages 36-37

Ethical Business Behavior Reputation Ethics Insider Trading Purpose Pride Patience Persistence Perspective Page 39 textbook Pages 38-39

Corporate Culture Glazed Eye Group Beady Eye Group Bright Eye Group Page 41

Work/Life Boundaries The goal of workers to perfectly balance responsibilities on the job with responsibilities at home. Pages 42-44

The ‘InfoTech’ Worker In general, a worker’s primary activities are gathering, creating, manipulating, storing, and distributing INFORMATION related to products, services, and customer needs.

Employee Monitoring in the Workplace Monitoring Computer & Internet Usage Involves using computers to observe, record, and review an individual’s use of the computer Examples of Monitored Activities Internet Use, Telephone Use, E-Mail Messages, Computer Files, Computer Use, Telephone Conversations, Voice Mail Messages Pages 45-47

Stages of Career Development Selecting Job Opportunities Ages 1-25 Preparing for Work Ages 55 – Retirement Making Late Career Choices Ages 40-55 Making Mid-Career Choices Ages 25-40 Making Early Career Choices Page 51

Professional Growth Opportunities “The Why’s” WHY Join a Professional Organization? Network with others with similar career interests as yours. - Acquire skills and professional certifications WHY Develop a Mentoring Relationship? - It gives you someone with whom you can freely talk through problems, analyze and learn from your mistakes, and celebrate your successes. Pages 52-55

Now You Know Everything There is to Know About: Handling Administrative Management Challenges