HOW DOES ISD with co-enrollment work? All means all HOW DOES ISD with co-enrollment work?

Topics for this session: How is co-enrollment different from traditional enrollment? What else changes in co-enrolled ISD? Eligibility Enrollment Services

WIOA SYSTEM TITLES AND SERVICES Title I Youth, Adult and Dislocated Worker programs (Various state and local service providers) -Workforce development/employment workshops, employment assessment and career guidance, resources for worker training, on-the-job training, support services. Title I Services Title II Adult Literacy (Community and Technical Colleges) Adult basic skills training, English as a Second Language training, GED Title II Services Title III Wagner-Peyser (Employment Security Department) Re-employment services, employment assessment and career guidance, job matching, workforce development/employment workshops, business services and Labor market information. Title III Services Title IV Vocational Rehabilitation (Division of Vocational Rehabilitation and Department of Service for the Blind) - Training, retraining of individuals with disabilities, identification and support for the implementation of assistive technologies for jobseekers and businesses, job placement, job development, community rehabilitation providers. Title IV Services

WIOA Eligibility Criteria What changes? Wagner Peyser Title 1 Dislocated Worker Title 1 Adult “WIA” Traditional Enrollment Model WIOA Title I (aka Adult) also enrolled in Title III WIOA Title III (aka Wagner Peyser) WIOA Title I (aka Dislocated Workers) also enrolled in Title III and Title I Adult Co-enrolled ISD Model WIOA Eligibility Criteria Title III: Job Seekers Title I Adult: Job Seekers, legal to work, 18 or older; and registered for Selective Service Title I Dislocated Worker: Job Seekers, legal to work, registered for Selective Service and unemployed due to general dislocation, facility closure or substantial lay-off, loss of self-employment, displacement as a homemaker, dislocation/ separation from military service, being the spouse of an active military service member.

Traditional customer flow Receive Title I Adult funded training case management/ intensive/support services provided by Title I DW staff 10-20% case management/ intensive/support services provided by Title I Adult staff Receive Title I DW funded Training “WIA” 1% to 2% of job seekers enroll into Title I funded higher levels services 95+% of job seekers accessing public services WORKSOURCE Receive Core Services provided by Wagner Peyser funded staff Job seekers 60+% of >100,000 seekers 80+% of <10,000 seekers JOBS

New customer flow Job seekers % (TBD) Complete Full Eligibility Receive individualized services - case management/navigation provided by Title I and/or Title III staff All job seekers in a WorkSource Site – complete profile and basic eligibility to become enrolled into WIOA Basic Services provided by Title I and/or Title III funded staff organized in functional teams - more workshops/less one-on-one - more interaction/discovery/attachment to services - more robust menu of services focused on skill development and certification % (TBD) Receive support services/training funded by Title I 70%+ job seekers get jobs JOBS

Key concepts: ISD separates out… Services rather than programs (no such thing as the Wagner Peyser, Adult or Dislocated Worker Program). System provides services offered by staff resourced by funding streams. Basic Career Services not all that “basic” - majority of seekers find jobs via basic career services System must deliver Basic Career Services, provided by Title I and/or Title III funded staff All services are high quality, staff engaged, and include opportunities for skill development Eligibility - a way to screen people in Only “basic eligibility” is required for Basic Career Services, using self-attestation rather than documentation Services with hard costs (individualized career, support, and training) require full eligibility determination Data validation never got anyone a job And requires maintaining large amounts of personally identifiable info Enrollment is different than eligibility determination Performance results from getting people jobs, not from managing exits

Services in ISD More/new workshops Reimaged case management Based on the needs of the total pool An opportunity to identify who needs case management and more individualized services Most desk side services can be delivered in high quality workshops Reimaged case management More focused on job getting services Less intensive for most seekers, reserving intensive case management for those most in need Not owned exclusively by one person/group More interaction/engagement with job seekers Greeting functions and resource rooms as the keys to engagement Greater/new use of technology for those who can access it A way to deliver a lot of content and services in an efficient manner More partners bringing more services to the table to fill in the specialized needs of customers

“Basic” Career Services – Job Getting Services Available to All Eligibility determination for adult, dislocated worker, or youth program services; Outreach, intake, and orientation to one-stop services; Initial skill assessment and supportive service needs; Labor exchange, including job search, placement, and career counseling as needed; Referrals to and coordination with programs and services inside and outside WorkSource; Local, regional, national labor market data; Performance and program cost for eligible training providers by program/provider type; Local one-stop performance accountability; Availability of and referral to supportive services/assistance including: child care; child support; Medicaid and Children’s Health Insurance Program; SNAP; earned income tax credit; housing counseling and HUD services; TANF, and supportive and transportation services provided through that program; Eligibility for non-WIOA financial aid for training and education; and Information/assistance regarding filing claims under UI programs, although only merit staff may answer questions, provide advice, or make decisions that could affect claimants’ UI eligibility, although other one-stop staff may assist in claims taking by routine acceptance of information. - staff engaged - high quality - changing with job seeker needs

Individualized Career Services – Can Be Delivered In Group Settings as Basic Services Comprehensive and specialized assessments of the skill and service needs of adults and dislocated workers; Development of individual employment plans; Group and/or individual counseling and mentoring; Career planning (e.g. case management); Short-term pre-vocational services (learning skills, communication skills, interviewing skills, etc. may include pre-apprenticeship); Internships/work experiences linked to careers; Workforce preparation activities that help an individual acquire a combination of basic academic skills, critical thinking skills, digital literacy skills, and self-management skills, including competencies in utilizing resources, using information, working with others, understanding systems, and obtaining skills necessary for successful transition into and completion of postsecondary education, or training, or employment; Financial literacy services; Out-of-area job search assistance and relocation assistance; and English language acquisition and integrated education and training programs.

Keys for Success Customer engagement improves outcomes Skills are currency in the labor market

Key points Eligibility is about screening people in – all means all Enrollment is separate from eligibility Services not programs Basic career services are not so basic Don’t forget that engagement and skills development/documentation are keys to customer success