WORKPLACE GUIDEBOOK McLaren Health Care One McLaren Parkway Grand Blanc, MI 48439

WELCOME Welcome to McLaren Health Care’s New Building! Welcome!   Welcome to McLaren Health Care’s New Building! Welcome! Today, we reach an important milestone with our Corporate Service teams. This is the first time that we are all together in one location. A lot of thought, effort, and creative problem-solving went into developing this building. The open, light filled space and the various community spaces were developed with one idea in mind—working together. It also embodies our corporate character; our goal was to provide a workplace that enables you to be your best. I hope you are as excited as I am about the move. I look forward to working with each of you in our exceptional new work environment! Phil

CONTENTS Building Map Meeting Spaces Individual Workspace Open Space Etiquette Take a Break Exercise and Wellness Office & Facility Support Information Phones and Voicemail, Wireless Devices and Wi-Fi Visitors & Parking Mail Building Access Life Safety Rest Areas Support

BUILDING MAPS These maps are your navigation around your new space! Check it out to find your department, the conference rooms, where the office supplies are and, yes, even the bathrooms! It’s a big building and it might take some time finding your way around.

MEETING SPACES We have Meeting Rooms that are meant for impromptu meetings, casual conversations or a place to talk to someone out of the workspace. These are on a first-come, first-serve basis. There are also smaller “focus” rooms for private or quiet work.

INDIVIDUAL WORKSPACE WORKSPACE CLEAN DESK OPEN CONCEPT Your new workspace is meant to give you the functionality you need, while still being part of an open working environment. The space is equipped with “white noise”.   CLEAN DESK Now that we are working in an open environment, we are asking that staff leave a clean desk for any extended period of time that you may be away from your work area. Our customers have entrusted us to keep material secure and confidential; so let’s make sure to keep secure documents out of sight of anyone that may be walking by when you are away from your desk. OPEN CONCEPT The space was designed for us to be collaborative and work together as a team. A feeling of camaraderie will come as we get to know each other.

OPEN SPACE ETIQUETTE As we all get accustomed to our new space, we’re going to find out the true meaning of “working together. It’s a shared open space, be aware of some common courtesies in the new workspace.   We are one team with a shared vision. We ask that each of you within the organization help build and ensure a culture of courtesy and respect. Be mindful of personal volume and your voice, e.g. silence or put cell phone on vibrate; casual conversations should take place in break room or coffee areas; don’t put your desk phone on speaker phone during a conference call, be wary of “yelling” to the next space. Hold meetings in a designated space versus your workstation. Think about your neighbors as it relates to smells and perfume. We encourage you to not eat at your desk. However if you do, please be aware of “smells” from your food that may be overpowering. If you are having a business conversation be aware of the topic and volume. Respect the use of the common space such as collaborative space and community workspace so everyone can take advantage of the rooms. Keep other staff in mind when booking meeting rooms: Book only the size and time needed for your meeting. Look for ways to make sure space is clean and presentable. It’s especially important to keep the “Fuel Areas” clean. Pitch in by reloading the print / copy machine when out of paper. Explore opportunities to work together to develop good protocols for working in open space  Some of the best insight can be found in hallways and break room discussions. Take advantage of your new workspace and use the assets around you! Manage ringers and notifications. This applies to your desk phone, mobile phone, tablet and computer. Turn down ringer volumes, limit the number of rings, don’t listen to voicemail on speaker phone. It’s about being mindful of those around you.  

TAKE A BREAK ONSITE CAFÉ FUEL CENTER VENDING MACHINE CATERING The building’s main break/lunch room is located near the rear of the building. It is well equipped and designed to provide space for eating and socialization events. The room has refrigerators, microwaves, beverage coolers and a coffee machine. Hours are 7:00am – 2:00pm. A variety of foods will be served, including an “On The Go” section. FUEL CENTER This area located on each floor is a smaller area for a quick cup of coffee or beverage. This area will have a refrigerator (no ice) and coffee pots. Coffee and supplies will be provided. VENDING MACHINE A Pepsi beverage machine is located in the Café area on the first floor. CATERING Please contact the Café manager to arrange for any catering needs you might have for your departments: Morrison (810) 342-1132 (Kitchen Office)

EXERCISE & WELLNESS SMOKING WALKING TRAIL ONSITE FITNESS CENTER We encourage you to explore the space around our building during your lunch break as well as other opportunities to stay well! SMOKING Smoking is not allowed on any McLaren property, including in your own vehicle and the Walking Trail. WALKING TRAIL Easily seen from North of the building and to the rear is a wood chip pathway. Convenient and easily accessible, it is an ideal way to get in your daily exercise, be it for an afternoon walk or a breath of fresh air. The trail entry is marked. ONSITE FITNESS CENTER We are pleased that we can offer the convenience of a small fitness center. Please complete the Waiver Form. Once this is completed your Access Card will be programmed to allow entry into the center, based on your hours. There are lockers, which can be used during the time you are using the facility. Please bring your own lock. Both men and women areas have showers.

OFFICE & FACILITY SUPPORT INFORMATION LIGHTING AND OCCUPANCY SENSORS There are motion-sensitive occupancy sensors throughout the building, which control the lighting when an area or room is in use. The use of these sensors helps our work environment become more energy efficient. Typically, these sensors can be found near the entry/doorway of individual areas. COPIER & PRINTER AREAS Kraft machines which will print, copy and fax. Shred bins can be found on each floor. Departmental mail boxes will be located here as well as a spot to put outgoing mail. RECYCLING & WASTE We know being green is important. Look for the recycling containers to place your paper (confidential shred bins), cardboard items (dumpster area) in. At this time, we are not accepting plastic as a recyclable material, although we are checking into the available space in the dumpster area.

OFFICE & FACILITY SUPPORT INFORMATION OFFICE SUPPLIES The Office Supply Closet on each floor will maintain standard supplies in the cabinets near the copier/printer areas.   JANITORIAL SERVICES A clean workplace is important to us all. Janitorial services are provided daily. Fridges will be cleaned out every Friday, continue to label your items that you don’t want to see disappear by each Thursday.

PHONES & VOICEMAIL / WIRELESS DEVICES & WI-FI For information on how to use your phone, access features, access /setup voice mail, and use of the phone paging feature, please reference the Phone Guide or Quick Reference Guide, located on the intranet or refer to a printed guide at your workspace.   WIRELESS DEVICES & WIFI WiFi is located throughout the building for convenient accessing by wireless devices. VIDEO CONFERENCING / PRESENTATION Rooms have “Quick Guides” to help you understand how to operate the AV capabilities of the room. There is also a help number to call for assistance.

VISITORS & PARKING VISITORS PARKING DIRECTIONS Upon arrival, visitors will check in at the Reception Desk by entering the main doors at the front of the building. Visitors will be issued a Visitor’s badge which must be worn at all times while visiting. Badges must be returned to Reception upon the conclusion of the visit.   PARKING Visitor parking spaces are marked on the ground and have physical signage. Handicap parking spaces are also marked on the ground and have physical signage. When looking for a spot for staff parking there is ample parking around the building. DIRECTIONS Initially you may have to instruct visitors to enter the Holiday Inn Express address (3405 Regency Park Dr., Grand Blanc) into their GPS. It takes a while to get “on the grid”.

MAIL MAILING ADDRESS DEPARTMENTAL MAILBOXES Recipient’s Name McLaren Health Care One McLaren Parkway Grand Blanc, MI 48439   DEPARTMENTAL MAILBOXES The mailboxes can be found in the Copier / Print centers. Each department will have their own mailbox.

MAIL (continued) SENDING MAIL MAIL DELIVERY To minimize costs, staff should carefully consider delivery options. 1st class mail should be sent through US Postal Service (USPS) when possible. USPS generally delivers within 2-3 business days, if not the next day. Standard overnight shipping should be utilized for next day delivery. Please utilize electronic delivery, e-mail or fax whenever possible.   MAIL DELIVERY Mail will be delivered to the outside box and the Facility Coordinator or Internal Mail Services  will deliver to the Department Mail Boxes located in each Print/Copy area. Departments will be responsible for distribution of mail, there are no individual mail boxes.

MAIL (continued) PACKAGES   PACKAGES Larger packages will be delivered to the Reception area for signature. Notification will be made to the appropriate staff or department of package arrival. FED EX/UPS Packages via either of these services will be delivered to Reception for signature. Notification will be made to the appropriate staff or department of package arrival. For sending items via either service there is both a FedEx drop box and a UPS drop box. There is a corporate account for FedEx and one in the works for UPS.

BUILDING ACCESS BUILDING ACCESS KEYS SECURITY All doors accessing the building are equipped with proximity readers. During normal work hours entrances to the building will not require access card reading but will require access card reading during after hours. The Fitness Center will require access card for entrance at all times. KEYS Furniture components in office and workspaces are lockable. You will receive two keys for your furniture when you arrive.  SECURITY Staff and long-term contractors are issued ID cards, which must be visible in the McLaren Health Care space. Non-employees must be escorted by an associate through the building at all times.  

BUILDING ACCESS (continued)   CATERING All catering deliveries must come through the loading dock and sign in at the dock office. For after-hour deliveries, the main building reception desk is to be used for sign-in and additional assistance.

LIFE SAFETY 911 EMERGENCIES In the event of a medical emergency, accident or other emergency, staff are encouraged to immediately call 911 to contact local Emergency Services. Once connected to a dispatcher: Identify yourself Give the name & address of the facility and the location of the emergency within the facility Explain the nature of the emergency Direct the dispatcher to the nearest entrance Remain on the line until help arrives Have another staff contact a manager  

LIFE SAFETY (continued) BUILDING EVACUATION AND TORNADO SHELTER In the event of a fire, or another emergency requiring evacuation, please be prepared by knowing the closest emergency exit door to your workstation. If building evacuation is necessary, staff will be asked to meet in the front parking lot outside of the main entrance and remain a minimum of 100 feet away from the building. For an evacuation: Proceed to the nearest exit Remain calm While exiting, check restrooms and other hidden areas DO NOT use the elevators Check all areas where occupants may not have heard the evacuation alarm If asked to assist with a special needs employee or those with a disability, please lend a hand Close doors behind you

LIFE SAFETY (continued) BUILDING EVACUATION AND TORNADO SHELTER Proceed to your evacuation point unless instructed otherwise Use stairways to exit the floor and listen to emergency floor coordinator or other emergency announcement for specific evacuation instructions Walk, do not run   If the local weather authorities issue a tornado warning instructing the public to seek shelter, please stop whatever you are doing and seek shelter in the interior on the lower level. Look for Tornado Signage identification. AED AND FIRE EXTINGUISHERS There are a number of fire extinguishers found throughout the building. There is also an AED (Automated External Defebrillator) located next to the reception desk. Please familiarize yourself with the nearest location of emergency items should you find the need to access them.

REST AREAS RESTROOMS MOTHER’S ROOM There are two primary sets of restrooms located on each floor. There are additional restrooms located on the first floor near the training room and fitness center.   MOTHER’S ROOM The room is designed for nursing mothers and is located on the second floor in room 228. It has a privacy lock, chair, table and soft lighting.

the guidebook does not replace existing corporate policies, but helps to support new building etiquette and a new corporate culture. . SUPPORT This is the first edition of the Workplace Guidebook and is a beginning. It will be changed and updated as we learn and develop new ways of working together in our new building. The guidebook does not replace existing corporate policies, but helps to support new building etiquette and a new corporate culture   For any facility needs please email__________________ For any IT issues please call – (810) 424-8400 Facility Coordinator/Reception – (810) 342-1131