Successful CISO Leadership and Conflict Resolution Don Welch Chief Information Security Officer

Introduction Excerpted from Academy Leadership www.academyleadership.com

Strategic Leader

Conflict Management

Conflict is Bad?

Personal Conflict

Professional Conflict Different Goals Different Time Pressures Different Nature of Work Competition for Resources Unfamiliarity Interaction Frequency Physical Separtion

Winning and Losing Teams Winners May Losers May Complacent and lose focus Attend to members’ needs instead of goals Feelings of superiority Removes impetus to improve Distort or deny the reality of losing Attribute losing to external persons/teams Loses cohesion Personal issues surface

Conflict Management Strategies Avoid Accommodate Compete Compromise Collaborate

Avoid Collaborate Compromise Accommodate Compete Uncooperative Cooperative Assertive Unassertive Win - Lose Win - Win Gain - Gain Lose - Lose

Solution-Oriented Avoid Collaborate Compromise Accommodate Compete Uncooperative Cooperative Assertive Unassertive Solution-Oriented Win - Lose Win - Win Gain - Gain Lose - Lose

Use the Avoid Strategy

Use the Avoid Strategy Participant Mediator Issue is unimportant to you or your team You can’t win Disruption outweighs benefits of resolution Cool off and regain perspective Mediator Need more information Others can resolve more effectively Symptoms of other issues

Use the Accommodate Strategy

Use the Accommodate Strategy You are wrong Issues are more important to others Build credits Minimize impact of loss when losing When teamwork and cohesion is especially important To allow subordinates to develop by learning from mistakes

Use the Compete Strategy

Use the Compete Strategy Participant Important issues when you know you are right Up against those who take advantage Mediator Quick, decisive action is vital Important issues where unpopular actions must be decided Issues vital to the organization

Use the Compromise Strategy

Use the Compromise Strategy Important issue, but not worth the cost of Competing or Collaborating When at a true impasse Temporary settlements Expedient solutions when under time pressures Fallback when Collaboration or Completion fails

Use the Collaborate Strategy

Use the Collaborate Strategy Find best solution To find an integrative solution when an issue can’t be compromised To learn To merge insights from different perspectives To gain commitment To improve relationships

Summary