Alana Kroeber Director, Information Services

211ct.org Website Redesign & New Features Projects & Partnerships Today’s Agenda 2-1-1 Overview Brief overview of 2-1-1 in CT and across the country 211ct.org Website Redesign & New Features Search engine enhancements and other tools Projects & Partnerships An overview of recent projects and partnerships Questions… …and answers!

What is 2-1-1? 2-1-1 is a free, confidential information and referral service that connects people to essential health and human services 24 hours a day, seven days a week online and over the phone. There are over 200 independently operated 2-1-1s throughout the US, many operated by United Ways Accredited by AIRS (Alliance for Information and Referral Systems) Infoline began in 1976, as a public/private partnership between United Ways and the State of Connecticut In 1999, Connecticut became the first state to use 2-1-1 for statewide assistance 2-1-1 Connecticut will be celebrating in 2016

How does 2-1-1 help? Our Expert Contact Specialists Fielding contacts on the phone and online, 2-1-1 contact specialists address immediate needs, and find resources and services that help families and individuals get the help they need to get ahead. 4,000 agencies offering over 40,000 programs and services 400 eLibrary papers All resources fully updated at least once per year 5 full-time Resource Specialists Services indexed using standardized taxonomy from AIRS Our Continuously Updated 2-1-1 Database With Support from United Ways and the State of Connecticut The State of Connecticut and local United Ways provide tremendous support to 2-1-1 through funding and by spreading the word about the services that we offer to everyone 24/7/365

How much help does 2-1-1 provide? In FY2016, 2-1-1 handled 323,426 calls from Connecticut residents with 360,817 requests for service. The 2-1-1 website received more than 950,381 visits in FY2016.

211ct.org Website Redesign & New Features Projects & Partnerships Today’s Agenda 2-1-1 Overview Brief overview of 2-1-1 in CT and across the country 211ct.org Website Redesign & New Features Search engine enhancements and other tools Projects & Partnerships An overview of recent projects and partnerships Questions… …and answers!

New and Improved Features Translation – built-in translation functionality with support for more than 30 languages (powered by Google Translate) Common language search – find what you need without advanced knowledge of our taxonomy Location-aware – uses location info from your device (if enabled) to target searches locally Resource Cart – add resources to a cart to create a personalized plan that can be emailed or printed User-friendly search results – filter results, view locations on integrated map, and click to call, visit website, or get directions Driving, walking and public transit directions available Send agency details to yourself or others via e-mail and SMS Suggestions of related search terms Over 400 eLibrary papers integrated into search results Direct link in each result detail page to report updated information

211ct.org Website Demo

211ct.org Website Redesign & New Features Projects & Partnerships Today’s Agenda 2-1-1 Overview Brief overview of 2-1-1 in CT and across the country 211ct.org Website Redesign & New Features Search engine enhancements and other tools Projects & Partnerships An overview of recent projects and partnerships Questions… …and answers!

Projects & Partnerships Integration of Existing Resource Directories Examples: Norwalk Resource Directory; REACH Resource Guide Organizations and coalitions using 2-1-1 as their resource database Customized directories (electronic & hardcopy) Self-service kiosks 1:1 navigation 211ct.org link in EMR (provider & patient) On-Site Access and Support ‘Local’ Front Doors to 2-1-1 Resources Get Connected New Haven; Waterbury Integration of 2-1-1 Resources via API MyPlaceCT

211ct.org Website Redesign & New Features Projects & Partnerships Today’s Agenda 2-1-1 Overview Brief overview of 2-1-1 in CT and across the country 211ct.org Website Redesign & New Features Search engine enhancements & other tools Projects & Partnerships An overview of recent projects and partnerships Questions… …and answers!

Questions…and Answers! ?

Contact Us Alana Kroeber Director United Way of Connecticut 2-1-1 Information Services alana.kroeber@ctunitedway.org 860-571-7209