PROBLEM SOLVING MODULE TIME MANAGEMENT DECISION ANALYSIS PROBLEM SOLVING TOOLS PROBLEM SOLVING CONFLICT RESOLUTION 4--1

PROBLEM SOLVING 4--2

PROBLEM SOLVING (K) the steps of the six-step problem solving process. (C) that defining the problem aids in solving the problem. (C) that analyzing the problem aids in determining the root cause of the problem. (C) that generating numerous alternative solutions aids in selecting the appropriate solution. (C) that selecting the most appropriate solution leads to implementing the solution. (C) that planning and implementing a solution leads to correcting the problem. (C) that evaluating a solution assists in continuous improvement (C) that the effective use of the six-step problem solving process assists in continuous improvement. 4-3

PROBLEM SOLVING 1. Define the problem. 2. Analyze the problem. 3. Generate possible solutions. 4. Select the best possible solution. 5. Plan and implement the solution. 6. Evaluate the solution. 4-4

PROBLEM SOLVING 1. Define the problem. 2. Analyze the problem. 3. Generate possible solutions. 4. Select the best possible solution. 5. Plan and implement the solution. 6. Evaluate the solution. 4-5

PROBLEM SOLVING 2. Analyze the problem. 1. Define the problem. 3. Generate possible solutions. 4. Select the best possible solution. 5. Plan and implement the solution. 6. Evaluate the solution. 4-6

ANALYZE THE PROBLEM 5 WHY METHOD 1.Why? 2. Why? 3. Why? 4. Why? 4-7

ANALYZE THE PROBLEM TOOLS 1. Brainstorming 2. Flow/Process Charts 3. Cause and Effect 4. Pareto Charts 5. Check Sheets 4-8

PROBLEM SOLVING 3. Generate possible solutions. 1. Define the problem. 2. Analyze the problem. 3. Generate possible solutions. 4. Select the best possible solution. 5. Plan and implement the solution. 6. Evaluate the solution. 4-9

PROBLEM SOLVING 4. Select the best possible solution. 1. Define the problem. 2. Analyze the problem. 3. Generate possible solutions. 4. Select the best possible solution. 5. Plan and implement the solution. 6. Evaluate the solution. 4-10

SELECT THE BEST SOLUTION CRITERIA FOR CONSIDERATION 1. Cost 2. Safety 3. Product Performance 4. Better Management Information 5. Improved Technology 6. Time 7. Quality 8. Appearance 4-11

SELECT THE BEST SOLUTION 7 Questions 1. Will this completely resolve the problem? 2. Will this satisfy part of the problem? 3. Will this prevent future occurrences? 4. Will this have little or no impact on the problem? 5. Do we have the authority to implement? 6. Do we have the necessary resources? 7. How long will it take to implement? 4-12

SELECT THE BEST SOLUTION SMALL-SCALE TEST 4-13

PROBLEM SOLVING 5. Plan and implement the solution. 1. Define the problem. 2. Analyze the problem. 3. Generate possible solutions. 4. Select the best possible solution. 5. Plan and implement the solution. 6. Evaluate the solution. 4-14

Plan and Implement the Solution. SOLUTION = CHANGE IDENTIFY FORCES - ALLIES - ENEMIES 4-15

Plan and Implement the Solution. IDENTIFY STEPS 1. What will be done? 2. How will it be done? 3. Where will it be done? 4. Who will do it? 5. When will it be done? 4-16

Plan and Implement the Solution. DEVELOP TRACKING SYSTEM Identify Milestones Assign Completion Dates Identify Reporting System 4-17

Plan and Implement the Solution. DESIGN EVALUATION PROCEDURES Identify what you want to measure. Determine how you want to measure it. Determine when you want to measure it. 4-18

Plan and Implement the Solution. Implement the Solution/Change 4-19

PROBLEM SOLVING 6. Evaluate the solution. 1. Define the problem. 2. Analyze the problem. 3. Generate possible solutions. 4. Select the best possible solution. 5. Plan and implement the solution. 6. Evaluate the solution. 4-20

Evaluate the Solution. 3 QUESTIONS 1. What worked? 2. What failed? 3. Why? 4-21

PROBLEM SOLVING 1. Define the problem. 2. Analyze the problem. 3. Generate possible solutions. 4. Select the best possible solution. 5. Plan and implement the solution. 6. Evaluate the solution. 4-22

PROBLEM SOLVING (K) the steps of the six-step problem solving process. (C) that defining the problem aids in solving the problem. (C) that analyzing the problem aids in determining the root cause of the problem. (C) that generating numerous alternative solutions aids in selecting the appropriate solution. (C) that selecting the most appropriate solution leads to implementing the solution. (C) that planning and implementing a solution leads to correcting the problem. (C) that evaluating a solution assists in continuous improvement (C) that the effective use of the six-step problem solving process assists in continuous improvement. 4-23