Stress and the Management of Module 11 Stress and the Management of

Learning Objectives 1. Describe the phenomenon of stress and its consequences. 2. Diagnose the sources of work-life stress. 3. Explain the relationship among stress, health, and performance. 4. Appreciate the role you can play in dealing with your own stress. 5. Describe the methods of coping with stress both at the individual and organizational levels.

Key Terms and Concepts Alarm stage Burnout Conservation of resources (COR) theory Coping Distress Eustress Exhaustion stage Fight-or flight syndrome Fitness and wellness programs General adaptation system (GAS) Hardiness Homeostasis Job stress Negative affectivity Perceived control Resistance stage Self-esteem Stress Stress audit Stress cycle Stress management interventions Sustainable work system Type A personality Type B personality

Module Outline Premodule Preparation Introduction What Is Stress? Sources of Stress Consequences of Stress Coping with Stress Summary

Premodule Preparation Activity 11-1: Sources of Stress Objective: To stimulate interest in the topic area by eliciting your perceptions of stress so they can be compared with our later presentation.

Introduction

What Is Stress? The Fight-or-Flight Syndrome The General Adaptation System Stress Defined

Sources of Stress Critical Life Events and Challenges Personality Characteristics of the Stress-Strain Relationship Work-Related Stress Workplace Stress Audit

Sources of Stress (Continued)

Consequences of Stress Physical Outcomes Psychological Outcomes–Burnout Behavioral Outcomes–Performance

Coping with Stress

Coping with Stress Individual Strategies–Self-Help (Continued) Individual Strategies–Self-Help Managerial Practices and Stress Reduction Organizational Coping Strategies–Toward a Sustainable Work System

Summary ? Questions