BUILDING NETWORKS AND TRUST SOME TOOLS AND TECHNIQUES

TRUST index ( Cope 2003) Truthful – Do they see you as having integrity Responsive – Do they see you as willing to share ideas and information Uniform – Do they see you as consistent in your approach Safe – Do they think you will protect them, keep confidences Trained – Do they think you have the technical knowledge and skill

Secret Public My Blind Spot Hidden The Johari Window I Know You Don’t Know You Know I Don’t Know Secret Public My Blind Spot Hidden

INFORMAL NETWORKS THE COMPANY BEHIND THE CHART However you structure a company or a team there are always informal networks that exist which can cut through formal reporting procedures. How do you work with these?

Three types of networks exist Advice network – Shows the prominent players in an organisation on whom others depend to solve problems and provide technical information Trust network - Tell which employees share delicate political information and back one another in a crisis Communication network – reveals employees who talk about work related matters on a regular basis

How to best use them Advice networks can uncover source of political conflicts and to achieve strategic objectives Trust Networks often reveal the cause of non routine problems and should be used when implementing a change Communication networks can help identify gaps in Information flow, inefficient use of resources

Do a Network Survey Who do you talk to every day? Who do you go to for help or advice at least once per week? Whom would you recruit to support a proposal of yours that could be unpopular? Whom would you trust to keep in confidence your concerns about a work related issues?

Next steps Cross check results and Analyse data Choose team carefully e.g. don’t assume specialist advisor makes the best leader Consider your assumption of trust leader versus that of others Are your communication channels 1 way or 2 way