Taking Charge: Chapter 10 Writing Section 10.1: Using Written Communication For Personal Purposes © 2012 IDEAS Center - Publications

Written Communication We use written communication every day Email Thank you notes Personal business letters © 2012 IDEAS Center - Publications

Casual Email Don’t use all caps or excessive exclamation points Don’t believe everything people forward to you Practice the 24-hour rule when you’re upset © 2012 IDEAS Center - Publications

Business Letters At times you will need to send formally written business letters The appropriate format will show you are serious © 2012 IDEAS Center - Publications

Letter Format Date Sender’s address Inside address Salutation Body Closing salutation © 2012 IDEAS Center - Publications

Certified Mail When you need proof you sent a certain letter Financial matters To settle a dispute You can track the progress of the letter over the Internet © 2012 IDEAS Center - Publications

Certified Mail (cont.) For example: If you need to settle a financial dispute within a certain time period, certified mail is proof of when the letter was sent and that it was actually sent © 2012 IDEAS Center - Publications

Further Reflection When is written communication more important than verbal communication? What did you learn from this chapter that you think will help with your written communication? © 2012 IDEAS Center - Publications

Additional Resources Writing Email http://jerz.setonhill.edu/writing/e-text/e-mail.htm Proofreading & Editing http://www.lrcom.com/tips/proofreading_editing.htm © 2012 IDEAS Center - Publications