STOP CARD, an Operational Tool to Change Safety Behavior Summary Presentation, September 2015

WHY INTRODUCE THE STOP CARD? Give everyone the means to intervene and encourage people to do so, to improve safety. Change safety behavior by encouraging everyone to step in while operations are in progress, heightening shared vigilance. Take a participatory approach to identify situations in which the rules are not being followed. Highlight the important role of managers in recognizing and resolving problems raised. Make it easier for the originator and contractors to address safety issues together. Step Up, Step In 2012 | "Step up, step in!": theme of the World Day for Safety 2013 | Group-wide tagline, Total Commitment, followed by the promise of “Safety For Me, For You, For All" 2015 | Stop Card, a tool that lets everyone get involved Stop Card 2015 – Summary Presentation (Practical Information Sheet 3)

WHAT IS THE STOP CARD? The Stop Card is a tool that gives all Total and contractor employees the authority to step in and stop ongoing work if they feel that an action or situation is unsafe or could lead to an accident. There will be no sanctions for users, either by Total or contractor managers, even in the event of incorrect use. The program involves a physical card signed by the unit's manager and cosigned by the contractor's local managers for their employees Stop Card 2015 – Summary Presentation (Practical Information Sheet 3)

SUCCESS FACTORS Five key success factors identified based on operational experience and internal and external benchmarking, including input from contractors Manager involvement, engagement and personal example, to legitimize the program. Involving operational managers, who: - Encourage people to report situations in which the rules are not being followed. - Support efforts to resolve the situation through a participatory process. Involving contractor managers in the program as soon as it is deployed. Providing employees with simple, positive, practical information. Integrating the Stop Card into existing processes and showcasing and applauding its use. Stop Card 2015 – Summary Presentation (Practical Information Sheet 3)

HOW DOES THE STOP CARD WORK? Simplified process and role of the various people involved All employees Identify the hazard and alert management. Stop the work or step in so that others do so. Participate in analyzing the perceived risks. Help resolve the problem. Operational managers Coordinate the problem's resolution. Make changes to work procedures as needed. Unit managers Make sure no sanctions are applied. Make the definitive call if the problem could not be resolved. Set up a system to log Stop Card use. Stop Card 2015 – Summary Presentation (Practical Information Sheet 3)

KEYS TO SUCCESSFUL DEPLOYMENT Cascading deployment of the program by managers, carried out jointly with contractors. Proves their commitment to safety and legitimizes the system. Drives the process and encourages Stop Card use. Demonstrates a joint initiative with contractors. Buy-in by local Total and contractor managers. Encouragement to intervene with or without a Stop Card: A local recognition system. A clear understanding that there are no sanctions for using the card. HSE support. Stop Card 2015 – Summary Presentation (Practical Information Sheet 3)

WHEN AND HOW TO DEPLOY THE STOP CARD PROGRAM – 1/2 Prepare deployment for a launch in mid-November 2015 Main Steps Prepare deployment in liaison with contractor managers Integrate Stop Cards into existing processes Educate and train Total and contractor middle managers Educate and train all Total and contractor employees September - October Starting in mid-September November Starting in mid-November Prepare deployment Launch and monitor Stop Card 2015 – Summary Presentation (Practical Information Sheet 3)

WHEN AND HOW TO DEPLOY THE STOP CARD PROGRAM – 2/2 Materials to support and help with the launch A card featuring the same design for everyone, both contractor and Total personnel, adapted and produced locally. A deployment kit*, tested by a panel of sites and affiliates during the design phase, including: Talking points for deploying and integrating the Stop Card into existing processes. A booklet and practical information sheets describing the program and everyone's role. Video tutorials for meetings and training sessions: Illustrating the Stop Card's use in five work situations: simultaneous operations, lifting, work at height, excavation work and traffic in a parking lot. Materials for facilitators of meetings and training sessions. * Cascading deployment: around one hour of meeting/training time per Total or contractor employee. Stop Card 2015 – Summary Presentation (Practical Information Sheet 3)