Nepal Government e-Gov Services Prepared by: Ramesh Pokhrel NITC

Agenda e-Gov Services e-Gov services of Nepal Government Upcoming e-Gov services Future Plans

e-Gov Service –An Introduction Services provided by the government by the means of internet/network/ICT Websites are e-Gov applications but just provide one way information e-Gov services aims to provide two way/ transactional communication between government and service seeker. e-Gov service tends to automate all the government procedure

Why e-Gov Services Provides 24*7 service Reduces hassle among service seekers Reduces corruption Increases the efficiency of Government employees Provides quick service Keeps records safe and managed

Inland Revenue Department e-VAT – All our taxes could be paid through online system e-PAN – PAN registration could be done online All services related to tax and payment could be done online All service could be accessed from ird.gov.np All information regarding the service could also be found at ird.gov.np

Taxpayer portal of IRD

Personal Information System It manages all the demographic and service profile of a civil servant Keeps track of an entire service history of an employee Vacancy and retirement forecasting Automatically calculates and generates payroll (Talabi Pratibyadan) Calculates Pension and Gratuity amount Can be accessed by individual using pis.gov.np

Login for PIS system

Public Service Recruitment Management System (PRMS) Citizens can apply for different government jobs online Once registered no need to fill up form for any vacancy you apply for Will soon be used to store result information Payment still has to be done manually Admit card can be generated online Can be accessed through http://psconline.psc.gov.np:6080

PSC online application

Office of Company Registrar Provides company registration service online All procedure starting from name selection to submitting all documents could be done online. Complete manual for all services provided online Can be accessed through http://ocr.gov.np

Online company registration system

National Portal Provides a single gateway for all government services Can be used to access any government information and online application One stop solution to Nepal Government Contains all information regarding Nepal Can be accessed through http://nepal.gov.np

National Portal

License Portal single platform which provides detail information about business licenses Contains a comprehensive inventory of 130 licenses and related information entrepreneurs will now have access to authentic information through one website Can be accessed through http://licenseportal.gov.np

License portal

Electronic Building Permit System (e-bps) system for managing a building permit system Digitize and archive the existing 15,000 building plans and drawings Users can also track their application submitted for the building permit system Currently being used in Kathmandu Metropolitan City and Lalitpur Sub Metropolitan City Can be accessed through kmcebps.gov.np and lsmcebps.gov.np

Electronic building permit system

bolpatra.gov.np

Other e-Gov Services Poor household identity system Online vital registration system Supreme Court Legal Information system Management Information System by National Information Commission Online Visa Application System Office automation system Online land registration system by Dolrm e-Driving license And many more

Upcoming e-Gov Services National ID system e-passport e-visa e-Vehicle Registration

Future Plans Automating all process in government agency Providing all government services online such that they could be accessed 24*7. Implementing Zero Corruption through the use of ICT Implementation of Mobile Government

Worldwide top e-Gov Websites The United Kingdom’s Gov.UK, is praised widely for the simplicity of its design, the clarity of its content, its search engine optimization strategies, the agility of its entrepreneurial team, and its consolidation of hundreds of government websites. Australia’s use of comprehensive user research and testing has led it to make significant improvements to theAustralia.gov.au portal that helped the country’s e-government programs score second highest in the United Nation’s 2014 e-government rankings.

Hong Kong’s Gov.HK is called vibrant, exciting, and “not at all like a staid government website.” It is notable for its accessibility—in 10 languages: Cantonese, Mandarin, English, Bahasa Indonesian, Nepalese, Tagalog, Pakistani, Thai and Vietnamese. New Zealand’s newly redesigned Govt.nz “doesn’t look much like a government website at all,” according to FutureGov. “It’s very simple with a large font and no official insignia.” Extensive user testing and feedback guided the designers’ decisions. Singapore’s ecitizen.gov.sg resembles a simple search engine, but category tabs were added when testing revealed that many users preferred simple tabs to help them find information. Its prominent feedback option also encourages citizen engagement.

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