Industry Section Presentation: Health System Pharmacy 101- How Vendors Can Add Value & Partner Sidney P Phillips PharmD, RPh, MBA 11/7/16

Agenda Introduction “Day in the Life of a DOP” Top 10 Challenges faced by Health system Pharmacy Bringing Value to Business of Pharmacy TSHP’s value to Industry

Bio PGY 1 Residency and PGY 2 Management Residency MBA Director of Pharmacy since 2003 Operations Director for Cardinal Health 60 + hospitals in 20 states Division Director of Pharmacy BSWH Interim Director at BUMC

People Management

Meetings Huddles—Tier 1, 2, and 3 Quality meetings Nursing meetings Administration meetings Purchasing and Drug Shortage Accreditation Preparation—TJC/CMS Regular and Periodic Vendor meetings

Reports Daily ADM Reports Daily Purchasing Monthly Reports Discrepancies Over-rides Drug Flow Daily Purchasing Spend Compliance Monthly Reports Interventions Diversion Report Creation

Pharmacy Top 10 Narcotic Diversion People Recruitment and Retention Sterile Products USP 800/797 TSBP Accreditation—TJC and CMS 340b compliance and effectiveness

Pharmacy Top 10 Drug Shortages Drug Spend Nursing Physicians Wholesale, Specialty, Consignment, and outside normal distribution Nursing Physicians Patient Satisfaction/Re-admission

Bringing Value Determine the need of that Pharmacy Be Concise Persistent Response is different based on individual Gauge your follow-up Follow through Don’t be surprised by change Priorities and Timing change daily

Things Not to Do Don’t get Offended Don’t Go Around Lack of communication Interest in product isn’t there or decreases Don’t Go Around Physicians Administration Not following hospital policies Sacrifice a relationship for a product Talk about other Pharmacies or Directors

TSHP Value to Industry Access to Pharmacy Leaders in Texas Formally Informally Networking among other industry members Programs specifically designed for Industry