Emergency Department Consulting

Inspiration to Create EmEx The Institute of Medicine’s call for action affirmed the need for a “Business Excellence” approach in the delivery of emergency care.

Business Excellence Commitment to performance improvement Key areas of focus Empower staff Improve processes Incorporate best practices Exceed expectations for patients and internal customers

The Seven Pillars of Emergency Care “Balanced Scorecard” Safety … quality, outcomes, commitment Satisfaction … reputation for excellence Solvency … lean processes, coding, UM Space … facility/equipment function Staff … staffing, credentials, retention Support … administration/medical staff Systems … processes, care paths, technology

EmEx’s Universal ROI Improved Patient Care and Safety Maximize care quality Decrease malpractice claims Increased Efficiency Maximize revenue Minimize turnaround times Decrease costs Enhanced Reputation and Goodwill patients more satisfied staff more professionally satisfied medical staff more likely to refer cases

Differences from Other Consultants EmEx-Compare, our benchmarking/survey service, is used to obtain a 360-degree pre-engagement review Our consultants are practicing emergency physicians and nurses with ED operations experience We are independently owned (other consultants may have recommendation biases related to their parent company)

Benefits Improve ED performance Optimize ED throughput Minimize LWBS rates Implement best practices Maximize staff satisfaction Improve patient satisfaction Enhance relationships between ED stakeholders

Consulting Options 1. EmEx-Consult 2. EmEx-Transform 3. EmEx-Optimize Rapid Improvement Plan 2. EmEx-Transform Emergency Department Transformation 3. EmEx-Optimize Performance Monitoring and Improvement

1. EmEx-Consult - Rapid Improvement Plan EmEx-Consult provides a comprehensive on-site analysis to assess your ED and create a personalized rapid improvement plan.

1. EmEx-Consult - Rapid Improvement Plan Philosophy Identify high-value ED improvement opportunities Relay solutions that satisfy key stakeholders (nurses, physicians, administrators, medical staff) Improve efficiency and reduce waste, especially regarding ED throughput Identify best practices for implementation

1. EmEx-Consult - Rapid Improvement Plan Consulting Team Emergency physician with ED operations expertise Emergency nurse or second emergency physician 30 total on-site hours over 2 days

1. EmEx-Consult - Rapid Improvement Plan EXAMPLE REPORT

1. EmEx-Consult - Rapid Improvement Plan EXAMPLE REPORT

2. EmEx-Transform – ED Transformation Methodology Hands-on, 6 month consulting engagement Collaborative approach Involve staff from all involved departments Flatten decision making processes Improve efficiency (particularly ED throughput) Reduce waste Implement best practices Transform your ED into a top performer

2. EmEx-Transform – ED Transformation Consulting Team Emergency physicians and emergency nurse practitioners with ED operations expertise 2 or more consultants travel to your hospital at least twice a month during the 6 month engagement On-site team is fully engaged in all aspects of the performance improvement process

3. EmEx-Optimize - Performance Monitoring and Improvement EmEx-Optimize provides long-term performance monitoring and improvement for a 1, 2, or 3 year period after completion of EmEx-Transform

3. EmEx-Optimize - Performance Monitoring and Improvement Consulting Team Emergency physicians and emergency nurse practitioners with ED operations expertise 2 or more consultants travel to your hospital at least twice a month during the 6 month engagement On-site team is fully engaged in all aspects of the performance improvement process

Other Emergency Excellence Services EmEx-Contact Patient Callback and Patient Satisfaction Solution EmEx-Compare ED Benchmarking EmEx-Award Emergency Center of Excellence designation

Thank You! For more information, please contact: info@emergencyexcellence.com www.emergencyexcellence.com 1.877.700.EMEX