Welcome to the North Shore Career Center of Salem My team and I of talented staff members look forward to working both with you and for you during this period of job transition. This Career Center is your one-stop location for support, resources, and assistance during your job search. Please know that our goal is to help you find a new job opportunity that is a good fit as quickly as possible. We look forward to working with you to make this happen. Mark Whitmore, Director North Shore Career Center Required Talking Point: Brief explanation of the One-Stop Career Center system; communities served; WIOA Overview - inform customers that job search services such as career planning, training and support services are the result of funding from the WIOA program

North Shore Career Center Locations / Hours Salem Office 70 Washington Street Mon-Wed 8:30 AM-5:00 PM Thurs 8:30 AM-7:00 PM Friday 9:30 AM-5:00 PM Lynn Access Point North Shore Community College 300 Broad Street (Room LW-131) Mon-Thurs 8:30 AM-5:00 PM Gloucester Access Point 5 Pleasant Street Mon-Thurs 8:30 AM - 5:00 PM (Closed for lunch 12:00 PM-1:00 PM)

An Overview of Services Workshops Resource Room & Technology Access Job Search Assistance Potential Training Opportunities Business Services Networking Groups Required Talking Point: Overview of how staff and Career Center services help customers with the job search process and how to connect with employers; opportunity to promote workshops.

Massachusetts JobQuest MA Job Quest is the state’s online job bank with 120,000+ job listings currently posted Completing your full profile will allow you to job match which matches your background/skills to available jobs throughout the state This website is a great resource to identify potential training programs/vendors for those interested in pursuing training options Job Quest advertises major on-site recruitments and job fairs held throughout the state Required Talking Point: Highlight the features and benefits of JobQuest and how it can be useful in the job search; My JobQuest https://jobquest.detma.org

Department of Unemployment Assistance (DUA) Unemployment Insurance (UI) provides temporary, partial wage replacement. You must be able, available and actively seeking work while collecting UI benefits. To apply for UI Benefits or contact DUA directly: Online By Phone To apply online, create a UI Online account, manage your account, schedule a callback: www.mass.gov/dua To file by phone or reach the TeleClaim Center call (617) 626-6800 Computer access to UI is available at each of the One Stop Career Centers across the Commonwealth Required Talking Point: Highlight services available at your Career Center related to UI claims assistance, including the days and hours staff are available to assist; inform customers that the Teleclaims Center may have long wait times and that UI online or the call back option is the best method to contact UI To inform customers about UI online (not required): Convenient and easy to access customers can: Apply for benefits Request weekly benefit payments (sign or certify) Check claim/payment status Update personal information Additional services: Print blank work search logs Print Section 30 Training Opportunity Program (TOP) application Direct Deposit of Unemployment Payments: Available to new and existing claimants. Sign up today by phone or web Direct Deposit dedicated phone line and multi-language menu (617) 626-6570 DUA provides debit cards to access your UI benefits: DUA Debit Cards expire after 3 years If your card is expiring this month and you have not yet received a replacement card, please call Bank of America at (855) 898-7292

Training Opportunities Program (TOP) Section 30 Your work search requirements may be waived while attending full-time, approved training: You may be eligible for up to an additional 26 weeks of unemployment benefits while in approved training Submit application to the Department of Unemployment Assistance (DUA) by the 20th payable week of benefits Training must be approved by the Department of Unemployment Assistance (DUA) Training must enhance skills for jobs that are in demand Department of Unemployment Assistance (DUA) does not pay for the training For more information: Visit your local Career Center Contact the TOP unit: (617)-626-5521 or http://www.mass.gov/dua/top Required Talking Point: Inform customers of Section 30 (TOPS) program for training; stress the 20th payable week deadline Other Details (not required): Application is in customer’s UI inbox Application must be submitted by 20th payable week; does not have to be approved by 20th payable week Work search may be waived if in approved training If approved by DUA, may be eligible for an extension of up to 26 weeks of benefits while in training Important to note: The additional weeks are not activated until the customer exhausts the remaining weeks on their original UI claim Once training is complete, the additional weeks end

Trade Programs Have your hours been reduced due to international trade? Has the impact of international trade caused or will cause a layoff at your company? Have you lost your job through no fault of your own as a result of foreign competition? If your job has been adversely affected by: Foreign competition or production The service you provided moved overseas If yes, you may be eligible for benefits including: Financial assistance for job training Extension of your Unemployment Benefits (TRA) Strict deadlines apply for obtaining some of the benefits under the Trade Adjustment Assistance (TAA) Programs, especially for Trade Readjustment Allowance (TRA) cash benefits. For additional information and/or to obtain a listing of TAA certified companies ask a Career Center staff person immediately about these benefits. Required Talking Point: Inform customers of the Trade Program and how it provides for reemployment services and benefits for eligible customers whose job has been adversely affected by foreign competition and who may have worked for a Trade certified company; inform customers of the strict deadlines that apply BACKGROUND INFORMATION (not required): Services provided under the Trade Act are administered by the Department of Career Services (DCS) and Department of Unemployment Assistance (DUA) These services and allowances may include: Employment Counseling, Vocational Testing, Job Placement, Supportive Services, Paid Retraining Programs, Additional Weekly Benefit Payments (TRA), wage subsidies for reemployed older workers (RTAA), Job Search and Relocation Allowances, and the Health Coverage Tax Credit (HCTC) Required Action: Hand out or have available, a list of Trade certified companies that is updated on the first of the month and can be found at http://www.mass.gov/massworkforce/resources/oscc-operations/

National Dislocated Worker Grants (NDWGs) National Dislocated Worker Grants (NDWGs) assist customers who are affected by large scale layoffs caused by unexpected economic events NDWGs help customers by providing funding assistance for training, career development, and job placement Required Talking Point: Highlight the benefits of these grants and related services. Assure customers are aware of the companies that have National Dislocated Worker Grants ADD CAREER CENTER NDWGs AS APPROPRIATE Reference NDWG list in CCS

Workforce Innovation Opportunity Act (WIOA) Training WIOA training funds are federal monies that provide paid-for-training for customers that currently live or last worked in our service delivery area. We utilize approved state vendors for short term trainings that will lead to certifications/licenses/credentials that are industry recognized.

Popular North Shore Career Center Training Vendors American Graphics Institute American Red Cross Boston Career Institute Future Media Concepts Job Mason Institute Micro Cad Training Millennium New England Tractor Trailer Network Technology Academy New England Business Ed. Systems New Horizon North Shore Community College Operation Able of Greater Boston Parker Professional Driving School Peterson School Quality & Productivity Solutions, Inc Salem State University Spa Tech Institute Visable Edge, Inc William George Associates

Multilingual Services Multilingual Services coordinates translation and interpretation services for multiple languages, including American Sign Language (ASL). If you need language assistance call the Multilingual Toll-free telephone line: (888) 822-3422 for Spanish, Haitian Creole, Cantonese, Mandarin, Vietnamese, Portuguese, Russian, Khmer, Lao, Korean, French and Arabic To access translated publications and documents, visit our Multilingual webpage at: http://www.mass.gov/lwd/eolwd/multilingual-information/multilingual/ Required Talking Point: Highlight multilingual services, resources and benefits BACKGROUND INFORMATION (not required): Website: Customers can get translated documents of publications and forms in multiple languages. This can be helpful for customers who understand English and attend the English CCS, but prefer to read documentation in their native language. Multilingual Toll-free telephone number: Customers can speak with an interpreter for general information regarding UI Online, scheduling a CCS or RESEA Review Staff in the multilingual unit have limited access to MOSES and can look up customer information and add Notes Multilingual staff will contact the Career Center if they have questions while speaking with a customer The language that a customer chooses when they open their claim is the language that the CCS letter and all documentation is sent

Referrals to Support Services: Services to Migrant Seasonal Farmworkers (MSFWs) and Agricultural Employers Staff Assisted: Program Registration Job Referrals Job Development / Training Job Placement Career Guidance / Counseling Complaint System Job Order Posting Recruitment Assistance Referrals to Support Services: Child Care Information Educational Resources and Training Programs Healthcare Service Providers Legal Assistance Emergency Needs Resources Federal, State & Local Compliance Administrators and Enforcement Agencies Required Talking Point: Highlight that Career Center staff provide a full-range of workforce development services to agricultural and food processing workers and employers; applicants may have to meet certain program requirements BACKGROUND INFORMATION (not required): Career Center services include: Career guidance/counseling, testing, assistance registering for services, job development, job training, and job referral services, language assistance services for ELL applicants, referrals to migrant health providers, migrant education and referrals to enforcement agencies, labor market information, posting of job orders, coordination of recruitment fairs, etc.   One Stop Career Center staff can also assist agricultural and food processing workers and employers with filing complaints. Farmworker means an individual employed in farm work who goes to live temporarily where the farm work is (migrates) for a season or designated period of time and then returns to their home during the off-season.

North Shore Career Center Veteran Services All Veteran Customers and Eligible Spouses receive Priority of Service. Veterans’ Employment Representative available for individual assistance Access to other Veterans’ Services & Benefits North Shore Career Center Veterans’ Coalition www.nsveterans.com Required Talking Point: Highlight Veteran’s Services and assure that Veterans and eligible spouses are aware of priority of service at the Career Center; thank Veterans for their service; offer introduction to DVOP or Vet Rep Thank you for your service!

North Shore Career Center Customers with Disabilities Adaptive equipment available for reading documents and utilizing computers Information and referral resources to relevant agencies and programs: Massachusetts Rehabilitation Commission (MRC) Department of Mental Health Department of Developmental Services Massachusetts Commission for the Blind (MCAB) Ticket To Work Independent Living Center Disability Coordinator Staff Member Required Talking Point: Highlight disability services, including services for customers with physical, learning and/or psychiatric disabilities and related partnership referrals.

Young Adults Career Services for Young Adults - 14-24 Career exploration and training Resume writing and interview preparation Job search and application assistance One-one career coaching F1st Jobs Summer Jobs – July and August (apply in April) Referral to high school equivalency education programs In school and out of school career readiness workshops Follow “Youth Career Center” on Facebook Visit – 20 Wheeler St. Lynn - (781) 691-7430 NORTH SHORE YOUTH CAREER CENTER Required Talking Point: Highlight services for young adults, including partner agency referrals that your Career Center works with to assist youth

Work Opportunity Tax Credit (WOTC) The WOTC Program provides money to companies that hire jobseekers from nine targeted groups who face barriers to employment The targeted jobseeker groups include: Qualified Veterans People with Disabilities Qualified long-term unemployed jobseekers Recipients of Temporary Assistance for Needy Families Please see Career Center staff for more information Required Talking Point: Inform customers that employers may get a tax credit for hiring individuals from specific target groups who have consistently faced significant barriers to employment BACKGROUND INFORMATION (not required): WOTC is a Federal tax credit available to employers for hiring individuals from certain target groups who have consistently faced significant barriers to employment Potentially eligible categories include: • Qualified veterans (unemployed, disabled, food stamp recipients) • Food stamp or other assistance recipients • Qualified ex-felons • Vocational rehabilitation referrals • Supplemental Security Income recipients • Qualified long-term unemployed • Temporary Assistance for Needy Families recipients • Summer youth employees The main objective of this program is to enable the targeted employees to gradually move from economic dependency into self-sufficiency as they earn a steady income and become contributing taxpayers, while participating employers are compensated by being able to reduce their federal income tax liability. To find detailed information regarding Eligible New Hires: https://www.doleta.gov/business/incentives/opptax/eligible.cfm

North Shore Career Center Partnerships Massachusetts Department of Transitional Assistance Massachusetts Rehabilitation Commission Massachusetts Department of Unemployment Assistance Massachusetts Commission for the Blind North Shore Community College North Shore Community Action Program Operations Bootstraps Operation A.B.L.E. Required Talking Point: Inform customers of your center’s partnerships with local, state and federal agencies, and highlight services and referrals. Talking points will be based on the Career Center’s individual MOU that include: MCR, MCB, ACLS, SCSEP

Connect to Community Resources Required Talking Point: Highlight community resources local to your Career Center, including at a minimum, 211

ReEmployment Services and Eligibility Assessment (RESEA) RESEA is a federally-funded program that helps customers get back to work by using the services offered at career centers: The Department of Unemployment Assistance (DUA) oversees the RESEA program and is managed by career centers across the state Assistance organizing your job search Creating or updating your resume Assistance with Unemployment Insurance requirements Demonstration of how labor market research can be helpful to your job search Registration on Massachusetts’ online job bank – Job Quest Meeting with Career Center staff to review your progress Required Talking Point: Highlight the RESEA Program and overview; inform customers that RESEA is a DUA program that is administered by career centers across the state and offers customers a chance to access a full array of Career services