Effective communication skills What communication skills do you need in the workplace?

How this presentation will go There are three main communication skills: basic skills, interpersonal skills and written skills On each of these core skills there will be three main sub skills that are related to them. How this presentation will go

The Three main basic communication skills Being accurate in what you say or write Adapting to your audience Being able to distinguish between facts and opinions The Three main basic communication skills

Being accurate in what you say and write This is a important point, because if you are not accurate in what you say then people may think that you are untrustworthy or that you do not understand the subject that you are taking about.This could lead to you ending up with out a job as people may make mistakes, because you have not been accurate enough with what you have said to them. Being accurate in what you say and write

Adapting to your audience In the work place you need to adapted to your audience as people have varying experience in ICT. For example you would change your langue depending on who you are taking to. Because otherwise your audience you are taking to may not understand you, leading to complications if they do not understand the terminology that you are mentioning. meaning that they could be left behind as they do not know what to do. Adapting to your audience

Being able to distinguish between facts and opinions It is important to distinguish between facts and opinions, because if you are talking to someone you have to understand that sometimes they want you to do things because in their option it is the right way. But you may feel that it is better to do it another way, these are both options and should be respected equally as they are allowed to have there own options on subjects. Being able to distinguish between facts and opinions

Three main Interpersonal skills Understanding how to ask different types of question Concentrating on the person who is talking to you Being able to read body language Three main Interpersonal skills

Understanding how to ask different types of question This was my top point because if you can't the correct question you may not understand; what is needed from you, what the problem is and what they are talking about. This could lead to miss communications between you and someone else. which could lead to problems down the road as they or you may not be clear on a situation. Understanding how to ask different types of question

Concentrating on the person who is talking to you This was my second most important, as if you are not concentrated on the person who is taking to you. You may not absorb all of the information that they are talking to you about, this could lead to you making mistakes as you do not understand what you are doing. Being distracted also makes the person that you are talking to think that you don't care about what they are saying. Concentrating on the person who is talking to you

being able to read body language This is also important because, if you have the wrong body language people may think that you are being rude to them, they may also think that you are uninterested. This could lead to you not being respected by fellow employees as well as not being able to progress in your current job as you are seen as being: Lazy, uninterested and rude. being able to read body language

Three main Written communication skills Being able to understand different points of view Being able to structure an email carefully Being good at taking notes Three main Written communication skills

Being able to understand different points of view This is important in business as you may not always be correct, as there may be two ways to do the same task. But if you do not look or understand different people have different points of views, you may get angry with someone doing something in a different way to the way you where told. Being able to understand different points of view

Being able to structure an email carefully This is also very important as if you do not structure an email correctly people may get confessed on what you want them to do, as you have to made it clear or obvious in the way that you have structure it. Another reason to structure an email carefully is because you may offend someone by to putting the correct ending or intro to your email. This could lead to the person you are emailing thinking that you are being rude. Being able to structure an email carefully

Being good at taking notes Another important aspect of written and verbal communication is taking good and detailed notes, this is a good and useful skill as it helps you to accurately remember detailed information from interviews and meetings. It also helps you to condense the information you have learned into smaller more focused sections, by cutting out the waffle in the middle. This helps when you are talking to people as it stops them from becoming distracted as you will not bore them with your voice. Being good at taking notes

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