Upgrading Cable TV to a Contemporary Service Mike Williams, UITS Data Center and Physical Infrastructure Manager 11/02/2016

Cable TV as a Service Uniform Campus Experience Eliminate Activation Activities Eliminate Cable Box Management Leverage Fiber Optic Infrastructure

Contemporary Cable Service Analog to Digital Standard definition to high-definition (HD) programming Improved picture and sound quality Music Channels UCONN OPTS IN TO UPGRADE SERVICE

Project Requirements Live Cutover Segment and Sequence Communications Minimize Disruption Advanced Communication Segment and Sequence Follow Fiber Transmitter Feeds Response Window Communications Targeted Timely Action Required

Project Requirements Live Cutover Segment and Sequence Communications Minimize Disruption Advanced Communication Segment and Sequence Follow Fiber Transmitter Feeds Response Window Communications Targeted Timely Action Required

Technology Challenges Analog to Digital Digital-Ready Televisions (QAM tuner) Converter Boxes Scan after Upgrade Compatibility Web Search for Model of TV Response Team How Many Requests for Assistance

Communication Plan Stakeholders Activities Department of Residential Life University Communications UITS Help Center Kickoff: 12-16-2015 Weekly Meetings Target Audience IT Community Students Logo Makeover

Media Resources Huskyvision.uconn.edu IT Contacts Daily Campus UConn Today Daily Digest DRL Emails to Students Social Media

Timeline: Dec 2015 to April 2016

Interesting Facts 6,805 Residential Units 364 Administrative Units 229 Buildings 45 Music Channels 14 Days From 9 to 92 HD Channels

Thank You University Communications Stephanie Reitz UITS Business Office Denise Irmscher UITS Cable TV Technician Mike Gibson UITS CIO Office Erica Bufkins, Student Staff Tyler Engels, Student Staff Ashley Mattingly Suzanne Pare UITS Enterprise Admin Systems Christopher Cerrigione UITS Help Center Andre Archambeault Pat Meinweiser Lisa Orcutt Department of Residential Life Kim Beardsley Pam Schipani

Questions?