September 19, 2017 Hub ballroom Student Experience Redesign (SER) Advisory Board Meeting Team Members Working Group: First-Year Student Care Network Kaitlin Cicchetti Tera Monroe Brian Gillette Nance Lucas Aniqa Rashid Nick Fisch Terri Bevilacqua Vanessa DeShane Raechel Timbers Tahisha Mayfield Emilie Dubert September 19, 2017 Hub ballroom

First-Year Success Coach Residential College Model Our Big Idea First-Year Student Care Network Value our solution will provide: Increased sense of belonging and student identity for every first year student (freshman and transfer) Coordinated and cohesive transition experience throughout first year Coordinated distinct and clear pathways to connect students with personalized campus partners Consistent advising/mentoring/coaching practices Time to degree completion will be reduced Retention and well-being of first-year students will be increased First-Year Success Coach Provide 1:1 holistic advising to a caseload of 250 first-year students (freshman and transfer) Provide ongoing mentoring and coaching for students as they work to successfully achieve their academic and career goals Maintain regular communication virtually with first-year students, particularly during key timeframes within the first-year Residential College Model Small, cross-sectional societies of on and off-campus students and faculty within a larger university community Centered around a student’s college (ex. CHSS, CHHS, COS, etc.) On-campus students choose an interest theme for their floor community Off-campus students will be encouraged to participate in programs and utilize resources based on their college affiliation and their interests Peer institutions: Univ. of Utah, Florida State Univ. Peer institutions: Univ. of Virginia, Virginia Tech, Univ. of Maryland

CRM Implications CRM Applications Problem Statement: restate challenge Value: restate Evidence from previous chart (1-2 qualitative/quantitative points) CRM Implications CRM Applications Increases ability to share information about first-year students which allows staff to better support students Streamlines university-wide communication with first-year students Increases ability to track student progress and trends throughout first year Decreases ”Mason shuffle” due to ability to connect with other staff members in support of first-year students Allows for a more seamless referral process, feedback loop and closure Existing Mason Shuffle and lack of consistent/coordinated information Mason First-Year Success Coach There is some overlap with what other groups are proposing and we should be ready to discuss how they overlap

FALL 2018 - IMPLEMENT PILOT & ASSESS Quick Win: Roadmap to Implementation SPRING 2018 SUMMER 2018 FALL 2017 Complete communication timeline Finalize network process and workflow Conduct research on program needs Present solutions to campus stakeholders Finalize FYSC role, reporting structure and expectations Identify RCM themes, programming and alternatives Develop the training curriculum, materials and timing for the FYSC and other staff Identify existing campus staff to pilot FYSC role & LLC to pilot the RCM Develop marketing materials Create FYCN website & Blackboard organization Secure physical locations for the FYSC and RCM Finalize budget considerations Establish assessment metrics, tools, and timelines Finalize Blackboard organization Implement early stages of FYSC, i.e.: communication with first-year students, incorporation into orientation, etc… Prepare to test/administer assessment platform and metrics Conduct inclusive summer training for all staff of the FYSCN FALL 2018 - IMPLEMENT PILOT & ASSESS