Technical Guidance for Microsoft Teams Karuana Gatimu Microsoft Teams Engineering Patterns & Practices #THR3000 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Teams, the hub for teamwork in Office 365 Chat, calls & meetings for today’s teams Integrated Office 365 apps Customizable and extensible Enterprise security, compliance & manageability © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Teams – A unified productivity experience Mail & Social Sites & Content Chat, Meetings & Voice Authoring Apps Single user experience Integrated capabilities Flexible for each team

Integrating the power of Office 365 & Office ProPlus Microsoft Teams Outlook, Exchange & Yammer SharePoint & OneDrive Microsoft Teams & SfB On Prem Office Pro Plus Extensibility Platform Enhance existing tools Increase usage Enhance security

A New Experience: SuccessWithTeams.com Planning Deployment Adoption Best Practices Industry Specific Q4/CY17 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/30/2018 5:53 AM demo © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Teams Known Issues https://aka.ms/TeamsKnownIssues Top Support Issues Who can create a team? Team deletion & recovery T-Bot awareness © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Office 365 Admin Center Key Items Service Configuration 6/30/2018 5:53 AM Office 365 Admin Center Key Items Service Configuration Group policies to govern Teams Message center updates © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Pre-flight check – validating for Teams Common validation pitfalls Ports and IP names Legal review re: cloud data and apps Group policies Portfolio confusion Success strategies Focus on core scenarios Leverage SuccessWithTeams.com Showcase compliance capabilities Demo tenant (dedicated or shared via guest access) Evaluate technical, security, legal, and compliance requirements Current cloud usage? Is this their first cloud deployment? What about third-party apps? Review Known Issues Bandwidth calculation Validating in context of Skype for Business – requirements parity © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Resources to Learn More 6/30/2018 5:53 AM Resources to Learn More https://aka.ms/SuccessWithTeams Your hub for all things Microsoft Teams including vision, practical onboarding guidance, success stories, and support. Resource Link Office Blog https://aka.ms/OfficeBlog Office Roadmap https://aka.ms/OfficeRoadmap Product Help Known Issues List https://aka.ms/TeamsSupport https://aka.ms/TeamsKnownIssues Team Developer Hub https://TeamsDeveloper © Microsoft Corporation. All rights reserved.

Please evaluate this session Tech Ready 15 6/30/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/30/2018 5:53 AM appendix © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Teams use cases for each department Customer Support Enable continuous knowledge sharing between shifts Provide visibility into customer escalations Search for solutions across conversations Speed up issue resolution with various subject matter experts Engineering Enable continuous discussion across a distributed team Discuss ideas and requirements, gather inputs in the open Store standard documentation and files Integrate with developer tools like Jira Finance Prepare earnings release with cross- functional stakeholders Streamline data consolidation and analysis Store budgeting documentation and files Share economic trends and news Human Resources Drive alignment on job descriptions and streamline interview processes Plan and prepare new employee onboarding Engage distributed employees in training Share department resources and documentation Marketing Coordinate campaigns and event tasks Share the latest content drafts for feedback Get automated reports from analytics tools Prepare marketing launch across multiple stakeholders Sales Get quick answers from PMs and Sales Ops Share key customer wins Get lead notifications and deal mentions Share latest company, product and competitor news Operations & Project Management Streamline project communication and tools Provide status updates, get feedback, coordinate tasks Share files and collaborate on deliverables Get new project members up to speed quickly Get guidance on these and other scenarios in the FastTrack Productivity Library © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft 365: Universal Toolkit for Teamwork Outlook SharePoint Yammer Office Apps Teams Email & Calendar Intranets & Content Management Connect Across the Organization Co-Author Hub for Teamwork Office 365 Groups Single team membership across apps and services Microsoft Graph Suite-wide intelligence connecting people and content Security and Compliance Centralized policy management

Driving successful engagement Identify stakeholders and early adopters Prioritize business scenarios with personas Technical planning (network, security, mobile support & deployment) Pilots and broad deployment Measures and messaging Leverage Success with Teams framework Drive Value Envision Onboard Continuous Adoption & Success Measurement

6/30/2018 5:53 AM Microsoft FastTrack Your customer success service for the Microsoft Cloud FastTrack.microsoft.com EXPERTS METHODOLOGY & RESOURCES TOOLS & INSIGHTS ONBOARD DRIVE VALUE Ongoing and repeatable benefit at no additional cost Online best practices, tools, and insights available for free to all Remote assistance and guidance from Microsoft engineers On site assistance through partner referrals and offers ENVISION Microsoft Teams is enhancing the FastTrack process with workload-specific best practices and tools. Explore SuccessWithTeams.com © Microsoft Corporation. All rights reserved.

6/30/2018 5:53 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.