Delete this slide before distribution Welcome to Chapter 1 – Welcome Please remember: All Chapters provided in the 2016 Employee Presentation are intended to be part of a module series There are XXX chapters, several of which contain sub-chapters Follow along with and compile these into your own presentation (see below) in the order they are presented Text items in red are variable. Please modify them as necessary in order to fit your customers’ needs Please pick and choose from the slides provided to create a custom presentation that is right for you and your customers. Generally, shorter presentations are better—try and stay under 30 slides! All text should be in UHC Sans Regular or UHC Sans Light Delete this slide before distribution INSTRUCTIONS—DELETE BEFORE FINALIZING

Cover Option 1 There are many ways into the complex health care system. Get benefits that make it easier to focus on your health, not your health care. Presenter Notes: Select one cover slide Thank you for taking the time to learn more about your 2016 benefits, offered by UnitedHealthcare and your employer, NAME.

Cover Option 2 There are many ways into the complex health care system. Get benefits that make it easier to focus on your health, not your health care. Presenter Notes: Select one cover slide Thank you for taking the time to learn more about your 2016 benefits, offered by UnitedHealthcare and your employer, NAME.

Brainshark Instructions WELCOME Viewing this presentation. Turn on your speakers — there is audio! Use controls Contents tab Attachments tab Presenter Notes: This slide should be included in presentations that will be recorded using Brainshark. Remove reference to attachments if not applicable. You can use the controls below or click the sections in the contents tab on the left side of your screen to navigate the presentation. You may also see a tab for attachments where you can view and print additional information. Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

We start by helping to make it easier to get care and stay healthy. Medical Plan Intro Pt 2 WELCOME We start by helping to make it easier to get care and stay healthy. We start by helping to make it easier to get care and stay healthy. As a UnitedHealthcare member, you’ll get tools and support to help you save time, save money and find care when you need it. Here’s just a few perks you can expect from any UnitedHealthcare plan you choose. Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Preventive care is covered 100% in our network. WELCOME Preventive care is covered 100% in our network. Immunizations Preventive exams and health screenings We want to help you feel your best, so preventive care is always 100% covered in our network. This includes immunizations and preventive health screenings that may help catch potential health problems early. Be sure to review your plan to ensure you understand what preventive services are included in your benefit plan. To see a list of preventive care guideline recommendations, visit www.uhcpreventivecare.com Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Help is a call, email or web chat away. WELCOME Help is a call, email or web chat away. Dedicated customer care: phone and online Contact an Advocate for help and answers. [Talk or chat online with a registered nurse, 24/7.] Help is a always just a call, email or web chat away. Our dedicated customer care team is available by phone and online to help answer any questions you may have. As a member, Advocates are available to help you find information and resources — plain and simple. [You can also talk to a registered nurse 24/7.] Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Manage your health and plan online and on the go. Online / Apps WELCOME Manage your health and plan online and on the go. Learn more about myuhc.com Learn more about Rally As a member, you’ll have access to tools to help you stay healthy and manage your plan – online and on the go. As soon as your coverage begins, you can register at myuhc.com where you’ll have access to all of your health plan information in one easy-to-find place. You can track claims, pay bills, refill prescriptions and much more. Starting healthy habits just got fun with Rally – an experience on myuhc.com that may help you eat better, be more active and complete activities to improve your health. The UnitedHealthcare Health4MeTM app puts myuhc.com in your pocket. You can access your virtual health plan ID card, check claim updates, find physicians and facilities and more. Learn more about Health4me

NETWORK No matter where you are, network doctors, [pharmacies] and clinics are likely nearby. Whether you are at home, traveling, or you have a covered child going to school out-of-state, network doctors, clinics[, and pharmacies] are likely nearby. Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Save money with covered services from the network.1 WELCOME Save money with covered services from the network.1 Doctor Office Visits [Prescription Drugs] Hospital care And much more It’s easy to save money when you receive covered services from the network. The doctors and facilities in our network have agreed to provide you services at a discount. It can be hard to know what care you’ll need, so our plans cover many common services including: Doctor office visits Prescription drugs Hospital care And much more 1This is not the complete list of covered services. See your official health plan documents for more details. 1This is not the complete list of covered services. See your official health plan documents for more details. Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Our network is available in 96% of all U.S. counties. WELCOME Our network is available in 96% of all U.S. counties. 850,000+ doctors and health care professionals (clinics, labs, care centers, etc.) 5,600+ hospitals 30,000+ pharmacies It’s easy to save money when you receive covered services from the network. The doctors and facilities in our network have agreed to provide you services at a discount. It can be hard to know what care you’ll need, so our plans cover many common services including: Doctor office visits Prescription drugs Hospital care And much more 1This is not the complete list of covered services. See your official health plan documents for more details. Search the network at myuhc.com Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Searching our network is easy. Network Search NETWORK Searching our network is easy. 1 Look for the find a doctor button on myuhc.com® Call the number on the back of your health plan ID card Search using the Health4MeTM mobile app 2 3 If you have already have a primary care provider, check to make sure they’re in our network – it’s likely they already are, but it’s always good to be sure. There’s a couple of ways you can to search our network: Look for the find a doctor button on myuhc.com® Call the number on the back of your health plan ID card Or, you can search using the Health4Me™ mobile app Search the network at myuhc.com Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Online access to care Coming in 2016 A virtual visit lets you see and talk to a doctor from your mobile device or computer No driving or crowded waiting rooms 24/7 access Beginning in 2016, you can log in to myuhc.com or the Health4Me app to learn more NOTE: this slide is for use with clients who are getting the benefit in 2016 (upon renewal). Coming in 2016 -- A virtual visit lets you see and talk to a doctor 24 hours a day/7 days a week from your mobile device or computer. Most visits take about 10-15 minutes and doctors can write a prescription (if available in your state), if needed, that you can pick up at your local pharmacy. Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Online access to care Coming in 2016 A virtual visit lets you see and talk to a doctor from your mobile device or computer No driving or crowded waiting rooms 24/7 access Log in to myuhc.com or the Health4Me app to learn more NOTE: this slide is for use with NA clients who already have the virtual visit benefit. A virtual visit lets you see and talk to a doctor 24 hours a day/7 days a week from your mobile device or computer. Most visits take about 10-15 minutes and doctors can write a prescription (if available in your state), if needed, that you can pick up at your local pharmacy. And, it’s part of your health benefits. To access virtual visits you can either log into myuhc.com or Health4Me and choose from provider sites where you can register for a virtual visit. After registering and requesting a visit you will pay a portion of the service costs according to your medical plan, and then you will enter a virtual waiting room. During your visit you will be able to talk to a doctor about your health concerns, symptoms and treatment options. Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Delete this slide before distribution This ends Chapter 1 – Welcome Please open Chapter 2 – Medical Benefits and Cost Copy and paste slides from Chapter 2 to this PowerPoint (Chapter 1) Click on the first slide and then press shift while you click on the last slide Right click on the first slide and select copy Go to Chapter 1 (now called “Master”) Click below the thumbnail of the last slide in that section Right click there and select Copy—Use Source Formatting Whichever slides from Chapter 2 that do not apply to your customer’s needs, delete Delete this slide before distribution INSTRUCTIONS—DELETE BEFORE FINALIZING