COPYRIGHT © 2017 ALE International. All rights reserved. Medium and Large Enterprises - Sales Companion starter Innovative business Communications for multi-sites / medium-sized businesses Edition 6 - March 2017 - OmniPCX Enterprise R12 COPYRIGHT © 2017 ALE International. All rights reserved.

Alcatel-Lucent Enterprise Business Communications Value proposition INNOVATIVE – CONVENIENT – EXPERT Business communications INTUITIVE – PERSONALIZED – FOCUSED Customer welcome and greeting COST-EFFECTIVE – RELIABLE – SCALABLE Multi-site communications 0 € Innovate and grow with a mobile and geographically dispersed workforce Build solid customer relationships by involving all employees Expand the business smoothly and keep costs under control (1) IDC Mobile worker forecast June 2015 (2) source information cited from uk-telecoms.com (3) MAZARS - Business Without Borders: International Growth At Mid-cap Companies 70% of world's population will be mobile by 2020(1) 94% of new customers whose calls were unanswered, would find an alternative business to contact(2) 50% of all midmarket respondents intend to make an acquisition over the next three years(3)

Table of content BUSINESS TELEPHONY IP Phones Digital Phones Softphone Entry Level Phone Conference Phone And Modules MOBILITY AND MOBILE TELEPHONY DECT base stations Wireless DECT handsets WLAN handsets One number service Desk sharing MESSAGING, GREETING AND WELCOME Messaging Professional greeting Specialized welcome COLLABORATION AND PRODUCTIVITY 6 party conference Rainbow OpenTouch Conversation One OpenTouch Conversation OpenTouch Conferencing COST CONTROL AND ADMINISTRATION Communication server Web base management OmniVista 8770 NMS SECURITY AND BUSINESS CONTINUITY Business continuity IP Premium Security module Emergency Notification Server COMMUNICATION SERVER PLATFORM SOFTWARE MAINTENANCE AND UPGRADE SALES ENABLEMENT COLLABORATION AND PRODUCTIVITY BUSINESS TELEPHONY OTBE OTBE OTBE MOBILITY AND MOBILE TELEPHONY COST CONTROL AND ADMINISTRATION SECURITY AND BUSINESS CONTINUITY MESSAGING, GREETING AND WELCOME COMMUNICATION SERVER PLATFORM SOFTWARE MAINTENANCE AND UPGRADE SALES ENABLEMENT TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

BUSINESS TELEPHONY

High-quality experience 8088 Smart DeskPhone 8078s Premium DeskPhone 8068s Premium DeskPhone 8058s 8038 (IP) 8039 (Digital) Premium DeskPhone 8028s (IP) 8029 (Digital) 8018 DeskPhone 8001/8001G DeskPhone Usage Executives Huddle rooms Hotel rooms Executives Huddle rooms Managers Attendants Hot-desking Managers Hot-desking Agents, Information workers, Hot-desking Information workers, Information workers, PC companion, Lobby, hotel room Affordable PC companion, Lobby, Corridor Differentiating experience One tap video escalation, 7’’ touch-screen, Bluetooth handset 5” touch-screen alpha keyboard Bluetooth handset Large color screen alpha keyboard Bluetooth handset 4 digital dial keys Backlit large screen alpha keyboard Backlit screen, alpha keyboard 4 fast dial keys Compact format, backlit screen, 4 fast dial keys 5-lines screen Hold, transfer, conference and redial keys Business Communications SIP OmniPCX Telephony Audio HD   (IP) PC Port Gigabit Ethernet Fast/Gigabit Ethernet High-quality experience Tilt as needed Intuitive directory lookup Convenient BT handset ow Call shift Add-on modules 10 keys 14 keys 40 keys Expert business communications Contact-less / One key call shift Bluetooth handsets and ear sets Welcome, screening, queuing, team features provided out of the box Super-fast search and call Unified call history from any device Screening, team and multi-line features intuitiveness Backlit screen Fast Business Response Cloud based or in enterprise premises Click to call Instant messaging On the phone status Screen sharing Call log … Rainbow OpenTouch Conversation One, PC, MAC OTBE TELEPHONY TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

SUPER FAST TOUCH SCREEN 8078s IP Premium DeskPhone Touchscreen telephone for executives. Bluetooth handset. What our customers like Combination of 5’touch screen and external keyboard BT handset – keep talking up to 10 meters from desk USB port for headset and to recharge smartphone Benefits Visual comfort: high quality large color touch-screen Super fast navigation Audio comfort: high-quality hands free and handset Expert business communications including call shift Options 3GV2804xxx* Wired headset 3GV28057xx USB headset 3MG27006xx** Power adaptor 3MG27110AA Premium wall-mounting kit 3MG07033WW Premium Smart display 14 keys module 3MG27106AB Premium 40 keys add-on module 3MG08001AA Alcatel-lucent 8115 Audioffice VPN *3GV2804xxx: 3GV28047BA SC232 ALE Sennheiser 3GV28048BA SC262 ALE Sennheiser 3GV28047AD Plantronics HW510N 3GV28048AD Plantronics HW520N **3MG27006xx: 3MG27006AA (EU) 3MG27006RW (Rest of World) 3MG27006AR (Argentina) Offers the richest experience together with a high level of comfort in use. Large color screen and intuitive user interface. Easy-to-use with function keys, interactive keys and alphabetic keyboard. Enhances staff productivity and efficiency. Wideband audio. IP technology with integrated PC connection. Low power consumption. SUPER FAST TOUCH SCREEN EXTERNAL KEYBOARD HD AUDIO TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

8068s IP Premium DeskPhone IP telephone for executives 8068s IP Premium DeskPhone IP telephone for executives. Bluetooth handset What our customers like BT handset – keep talking up to 10 meters from desk Ease of use with contextual menus, large color backlit screen and integrated keyboard USB port for headset and to recharge smartphone Benefits Visual comfort: high-quality color screen with contextual keys Audio comfort: high-quality handsfree and handset Easy directory lookup and navigation Expert business communications including call shift Options 3GV2804xxx* Wired headset 3GV28057xx USB headset 3MG27006xx** Power adaptor 3MG27110AA Premium wall-mounting kit 3MG07032WW Premium 10 keys add-on module 3MG07033WW Premium Smart display 14 keys module 3MG27106AB Premium 40 keys add-on module 3MG08001AA Alcatel-lucent 8115 Audioffice VPN *3GV2804xxx: 3GV28047BA SC232 ALE Sennheiser 3GV28048BA SC262 ALE Sennheiser 3GV28047AD Plantronics HW510N 3GV28048AD Plantronics HW520N **3MG27006xx: 3MG27006AA (EU) 3MG27006RW (Rest of World) 3MG27006AR (Argentina) Offers the richest communication experience with high level of comfort in use. Easy-to-use with function keys, interactive keys and alphabetic keyboard. Enhances staff productivity and efficiency. Large backlit screen. Wideband audio. IP technology with integrated PC connection. Low power consumption. VIVID COLOR SCREEN EXTERNAL KEYBOARD HD AUDIO Download TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

8058s IP Premium DeskPhone IP telephone for managers What our customers like Comfort handset Ease of use with contextual menus, large color backlit screen and integrated keyboard 4 digital speed dial keys USB port for headset and to recharge smartphone Benefits Visual comfort: high-quality color screen with contextual keys Audio comfort: high-quality handsfree and handset Easy directory lookup and navigation Expert business communications including call shift Options 3GV2804xxx* Wired headset 3GV28057xx USB headset 3MG27006xx** Power adaptor 3MG27110AA Premium wall-mounting kit 3MG07032WW Premium 10 keys add-on module 3MG07033WW Premium Smart display 14 keys module 3MG27106AB Premium 40 keys add-on module 3MG08001AA Alcatel-lucent 8115 Audioffice VPN *3GV2804xxx: 3GV28047BA SC232 ALE Sennheiser 3GV28048BA SC262 ALE Sennheiser 3GV28047AD Plantronics HW510N 3GV28048AD Plantronics HW520N **3MG27006xx: 3MG27006AA (EU) 3MG27006RW (Rest of World) 3MG27006AR (Argentina) Offers the richest communication experience with high level of comfort in use. Easy-to-use with function keys, interactive keys and alphabetic keyboard. Enhances staff productivity and efficiency. Large backlit screen. Speed dial keys. Wideband audio. IP technology with integrated PC connection. Low power consumption. VIVID COLOR SCREEN SPEED DIAL KEYS HD AUDIO TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

8038 IP and 8039 Digital Premium DeskPhones IP or digital telephone for managers What our customers like Comfort handset Ease of use with contextual menus, large backlit screen and integrated keyboard Benefits Visual comfort: high-quality screen with contextual keys Audio comfort: high-quality handsfree and handset Easy directory lookup and navigation Expert business communications including call shift Options 3GV2804xxx* Wired headset 3MG27006xx** Power adaptor 3MG27110AA Premium wall-mounting kit 3MG07032WW Premium 10 keys add-on module 3MG07033WW Premium Smart display 14 keys module 3MG27106AB Premium 40 keys add-on module 3MG08001AA Alcatel-lucent 8115 Audioffice *3GV2804xxx: 3GV28047BA SC232 ALE Sennheiser 3GV28048BA SC262 ALE Sennheiser 3GV28047AD Plantronics HW510N 3GV28048AD Plantronics HW520N **3MG27006xx: 3MG27006AA (EU) 3MG27006RW (Rest of World) 3MG27006AR (Argentina) Offers the richest communication experience with a high level of comfort in use. Easy-to-use with function keys, interactive keys and alphabetic keyboard. Enhances staff productivity and efficiency. Large backlit screen. Wideband audio. IP technology with integrated PC connection or digital technology. Low power consumption. VIVID BACKLIT SCREEN EXTERNAL KEYBOARD WIDEBAND AUDIO Download TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

8028s IP and 8029 Digital Premium DeskPhones IP or digital telephone for staff What our customers like Comfort handset Ease of use with contextual menus, function keys, backlit screen and integrated keyboard USB port for headset and to recharge smartphone Benefits Audio comfort: high-quality handsfree and handset Easy directory lookup, speed dial and navigation Expert business communications including call shift Options 3GV2804xxx* Wired headset 3GV28057xx USB headset 3MG27006xx** Power adaptor 3MG27110AA Premium wall-mounting kit 3MG07032WW Premium 10 keys add-on module 3MG07033WW Premium Smart display 14 keys module 3MG27106AB Premium 40 keys add-on module 3MG08001AA Alcatel-lucent 8115 Audioffice VPN *3GV2804xxx: 3GV28047BA SC232 ALE Sennheiser 3GV28048BA SC262 ALE Sennheiser 3GV28047AD Plantronics HW510N 3GV28048AD Plantronics HW520N **3MG27006xx: 3MG27006AA (EU) 3MG27006RW (Rest of World) 3MG27006AR (Argentina) Offers a rich communication experience with a high level of comfort in use. Easy-to-use with function keys, contextual keys and alphabetic keyboard. Enhances staff productivity and efficiency. Backlit screen. Wideband audio. IP technology with integrated PC connection or digital technology. Low power consumption. EASY SPEED DIAL EXTERNAL KEYBOARD WIDEBAND AUDIO TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

RICH TELEPHONY EXPERIENCE 8018 IP DeskPhone Compact IP telephone for staff What our customers like Backlit screen Customizable hardware clip Company branding on phone can be added Lit programmable and function keys USB port for headset and to recharge smartphone Benefits Audio comfort: high-quality hands free and handset Expert business communications including multi-device call shift Visual and vocal guidance for excellent ease of use Options 3GV28057AB USB headset 3MG27006xx* Power adaptor 3MG27210AA Wall-mounting kit for 8018 DeskPhone Spare parts (clip, paper label, plastic foot)** 3GV28057AB Binaural USB Headset C325.1 UC Plantronics 3GV28057BA Binaural USB Headset C260 Plantronics *3MG27006xx: 3MG27006AA (EU) 3MG27006RW (Rest of World) 3MG27006AR (Argentina) **3MG27211AA Set of 10 blank clip for 8018 hardware customization 3MG27212AA Set of 10 NOE Plastic cover with F1/F2 marking 3MG27215AA Set of 64 paper label of the 8018 3MG27216AA Set of 10 plastic foot for 8018 DeskPhone Offers a rich communication experience with a high level of comfort in use. Compact design. Easy-to-use with function keys and contextual keys. Enhances staff productivity and efficiency. Backlit screen. Wideband audio. Integrated PC connection. Low power consumption. RICH TELEPHONY EXPERIENCE COMPACT DESIGN GIGABIT ETHERNET PC PORT Download TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

USER-FRIENDLY INTERFACE IP Desktop Softphone Software telephone for PC, Mac, tablets and smartphones What our customers like IP desktop softphone licenses is all what you need Leverage the company VPN for off-site/remote worker usages No mix between private and professional life (Android) Benefits Employees who have no physical desk phones are always reachable on any device (PC, MAC, iPhone, iPad, Android tablet and smartphone) Employee efficiency: all telephony services are available No additional user training when users know the DeskPhones Cost-effective: no additional server required ; as easy to manage as a DeskPhone User-friendly and easy to install, the IP Desktop Softphone offers all the 8068 Premium DeskPhone features on PC, Mac, iPad, iPhone or Android in the office. It turns your computer or mobile into an high-end enterprise grade VoIP phone at the price of a regular set. INTEGRATED SOLUTION ACCESS FROM ANY DEVICE USER-FRIENDLY INTERFACE Download TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

8001G DeskPhone Entry-level professional SIP telephone What our customers like Cost effective Gigabit IP phone with large screen Perfect companion to UC applications Built-in function keys Benefits Entry-level phones with large screen at attractive price Easy to use redial, hold, transfer, conference application keys Built-in 3-way conference doesn’t require media gateways Central management: Better TCO vs 3rd-party SIP phone Save on POE ports with built-in PC port *3MG08005xx 3MG08005AA (EU) 3MG08005AS (Australia) 3MG08005UK (UK) 3MG08005US (US, APAC) Options Cost effective entry-level telephone for basic communications requirements. Reduces Total Cost of Ownership. Integrated PC connection. Low power consumption. SIP technology. 3MG08005xx* 8001 Power adaptor ATTRACTIVE PRICE EASY NAVIGATION w/ LARGE SCREEN + APPLICATION KEYS CENTRALLY MANAGED SIP PHONE Download TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

8088 Smart DeskPhone SIP video phone for huddle room What our customers like Video as easy as a phone call Perfect for huddle room HDMI output + external USB camera = video room equipment Benefits Cost effective videoconferencing room High quality audio / video meetings between sites / teams *3MG27006xx: 3MG27006AA (EU) 3MG27006RW (Rest of World) 3MG27006AR (Argentina) Makes collaboration between sites and teams easier. Setting up a video session is as easy as making a phone call. 7” touch screen, integrated camera and wideband audio for high-quality remote meetings. HDMI® output for screen duplication and USB input for external camera to transform any basic meeting room into a videoconferencing room. Options 3MG27006xx* Power adaptor BUILT-IN CAMERA COST EFFECTIVE VIDEO EQUIPMENT EASY AUDIO TO VIDEO ESCALATION TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

PERFECT FOR REGULAR TEAM CALLS 4135 IP Conference Phone SIP phone for high quality audio in meeting rooms What our customers like Record calls with integrated SD memory card Built-in conference capabilities up to 5 locations 360° high quality sound with OnmiDirectional microphones covering up to 60m² (640ft²) Benefits Improves audio in large meeting rooms, eliminate background noise Enables high-quality audio conferencing Keep track of your team calls, save, share and play them on PC Options SIP conference phone offering innovative conferencing features for high quality audio conference and efficient meetings: calls to preprogrammed groups, conference recording. Enhances collaboration and enables creative exchanges with remote contacts. Reduces time and cost of travels and administration. Up to 5 participants. 3GV28133AA Power adaptor 3GV28134AA Expansion microphones PERFECT FOR REGULAR TEAM CALLS AUDIO FOR LARGE ROOMS DIRECTORY LOOKUP TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

Audioffice 8115/8125 conferencing module Superior sound quality loudspeaker for DeskPhone or computer What our customers like 8125 Bluetooth connectivity and smartphone docking At home with PC, smartphone or tablet Perfect companion to Premium DeskPhones In a conference room or on a desk with Premium DeskPhone 8115 8125 Benefits Outstanding audio performance that can enhance any conferencing situation with Premium DeskPhones and OpenTouch software clients Great design Bluetooth connectivity for BYOD New generation conferencing module which adds superior sound quality for audio conferences on staff’s DeskPhones. Plug-and-play. Enables dynamic, subtle and more productive professional communications. Enhances collaboration and enables creative exchanges with remote contacts. Reduces time and cost of travels and administration. Wireless Bluetooth connectivity. Options 3MG08003AA USB Handset OUTSTANDING AUDIO PERFORMANCE ZERO MANAGEMENT UNIVERSAL DOCKING SOLUTION Download Web site TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

MOBILITY AND MOBILE TELEPHONY

Assistants, retail staff, nurses Industry OTBE Assistants, retail staff, nurses Industry Information workers, contractors Sales force, execs, remote workers 8212 DECT 8232 DECT 8242 DECT 8118 WLAN 8128 WLAN 8262 DECT 8262EX DECT IP Desktop Softphone Smartphone Any mobile (remote extension) Rainbow Smartphone, PC, MAC OpenTouch Conversation Smartphone, PC, MAC Usage On-site Industry ATEX Everywhere Long talk time  Instant messaging, presence Enterprise directory Local Multiline features Visual screening, call delegation One touch call shift Alarm key Bluetooth headset connectivity Isolated Worker Protection Push-to-talk Features Benefits Business Comms experience on mobile technology of choice / handsets/Apps Quality response for in-building mobility. Free calls over DECT or WLAN Business Comms experience on Android, Apple platforms, Microsoft PC Quality response for in-building mobility on all types of devices Unified experience for IM/Presence, call and search on PC, PC+desktop phone, smartphones Fast business response and team collaboration at the office and on the go One touch call shift between desk phone and mobile Walk from your desk for additional privacy Single identity across desk phone and any mobile Get all calls at the desk and on the go Alarm, Isolated Worker Protection, ruggedized DECT handset Can save lives in warehouses and plants Digital DECT base stations with Comm. Server acting as controller Affordable cabling in long buildings + less base stations can cover more ground TELEPHONY TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

4070 DECT base station On-site mobility DECT radio coverage What our customers like Indoor and outdoor models High density = less stations than WLAN Same feature level as DeskPhone Cost effective digital connection. 6 simultaneous radio communications per station. Benefits Indoor and outdoor mobility with multi-cell, roaming, handover and security Cost-effective TDM cabling: zero-touch on IP network > 100 m cabling: no extra switch needed Low-TCO: centralized and integrated management Options 3BN67172AA Explosion proof model 4070 IO-Ex Wall mounting kit, external antennas, connectors, cords Provides DECT (Digital Enhanced Communication Technology) connectivity for a cost-effective and high-performance on-site mobility service. Offers reliable business communications for on site mobility with roaming and handover between sites. Integrated antenna. Digital connectivity. FEATURE-RICH TELEPHONY COST-EFFECTIVE CABLING FOR LONG BUILDINGS HIGH-DENSITY COVERAGE Download TELEPHONY TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

8340 Smart IP-DECT Access Points On-site mobility IP-DECT radio coverage What our customers like Indoor and outdoor models Power over Internet: no additional power supply and cabling Same feature level as DeskPhone IP connection. 11 simultaneous radio communications per station 1 switch + 1 IP DECT station = Cost effective remote site mobile telephony service IP Benefits Provide cost effective on site mobility on full IP networks Adapted for all environments: office and industrial Coverage can fit most difficult areas by use of external antennas Switch Options 3BN67185AA 8dBi Gain Antenna with external antennas 3MG27035xx PoE injector 3BN67184AA Isolated Outdoor Box Provides DECT (Digital Enhanced Communication Technology) connectivity for a cost-effective and high-performance on-site mobility service. Offers reliable business communications for on site mobility with roaming and handover between sites. Integrated antenna. IP connectivity to connect to the company network (LAN). FEATURE-RICH TELEPHONY HIGH-DENSITY COVERAGE LEVERAGE IP CABLING Download TELEPHONY TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

8212 DECT handset Wireless phone for staff. Entry level What our customers like Compact and lightweight Cost effective GAP handsets with hands-free and headset output. One Box Product, supplied with charger and 2xAAA Batteries Benefits Digital DECT and IP-DECT connectivity Cost effective handset for basic mobility needs Convenient to use, backlit color screen with quick access to call log, personal directory and 8 speed-dial numbers Options 3BN67352AA Vertical pouch 3BN67358AA Belt clip (x5) Spare parts (charger, power adaptor) Simple and cost effective solution for basic on-site mobility needs in the enterprise. Compact handset with color screen and intuitive navigation. Personal directory. Local call log. Hands-free audio. Color screen. 3.5 mm headset output. GAP standard. CONVENIENT ENTRY DECT LOCAL CALL LOG PERSONAL DIRECTORY Download TELEPHONY TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

RICH BUSINESS TELEPHONY 8232 DECT handset Wireless phone for staff. Mid-range What our customers like All business telephony services as if at the desk Extra long-life battery up to 20 hours talk time Benefits Digital DECT and IP-DECT connectivity Customer satisfaction: Answer calls immediately, wherever you are Reduce costs: no call backs, instant call treatment Long talk time: economy mode automatically uses low radio emission power (25 mW peak) Low power mode (50 mW) makes it suitable for demanding environments Convenient and easy to-use wireless phone for mobile business communications in demanding environments such as industry and healthcare. Improves staff responsiveness and efficiency. Works with DECT and IP-DECT base stations. Extra long battery life. Low power consumption and radio emission. Hands-free audio. Built-in vibrate mode. Color screen. Backlit keypad and screen. 3.5mm headset output. Options 3BN67334AA Handset swivel clip 3BN67337AA Vertical pouch with Belt clip 3BN67338AA Horizontal pouch with Belt clip 3BN67359AA Protective rubber case with swivel clip 3BN67341AA Dual charger 3BN67331AB Handset desktop charger Spares parts (batteries, charger, adaptor) RICH BUSINESS TELEPHONY 20H TALK TIME EASY ROAMING Download TELEPHONY TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

RICH BUSINESS TELEPHONY 8242 DECT handset Wireless phone for staff. High end What our customers like All business telephony services as if at the desk Great user experience with large screen Long-life battery up to 17 hours talk time Benefits Digital DECT and IP-DECT connectivity Customer satisfaction: Answer calls immediately, wherever you are Reduce costs: no call backs, instant call treatment Long talk time: economy mode automatically uses low radio emission power (25 mW peak) Low power mode (50 mW) makes it suitable for demanding environments Convenient and easy to-use wireless phone for mobile business communications in demanding environments such as industry and healthcare. Improves staff responsiveness and efficiency. Offers lone worker protection via the alarm key (alarm and localization functions require a notification server). Works with DECT and IP-DECT base stations. Long battery life. Low power consumption and radio emission. Hands-free audio. Built-in vibrate mode. Large color screen. Backlit keypad and screen. 3.5mm headset output or option for Bluetooth headset. Options 3BN67343AA Vertical pouch with Belt clip 3BN67344AA Horizontal pouch with Belt clip 3BN67215WW BT Plantronics Voyager Legend 3BN67341AA Handset dual charger 3BN67331AB Handset desktop charger Spares parts (batteries, charger, adaptor) RICH BUSINESS TELEPHONY XL SCREEN-SIZE BUILT-IN BLUETOOTH Download TELEPHONY TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

ALARMS, NOTIFICATION GEO-LOCATION INTEGRATIONS 8262 DECT handset Ruggedized industrial wireless phone What our customers like Tough business phone : shock resistant, water splash and dust proof, IP65 standard. All business telephony services as if at the desk Notification services integration Benefits Business telephony services for people working in professional trades and challenging environments Illuminated keypad: get calls in low light situations Save lives: alarm, notification and location services coupled with an external alarm server Protect isolated workers Options 3BN67347AA Pull cords (x2) 3BN67352AA Vertical pouch 3BN67346AA Dual charger for 8262 3BN67351AA Rack charger for 8262 Spare parts (charger, power adaptor, Accessories kit) Light and tough business phone with shock-resistant screen for demanding environments (IP65) such as workshops, warehouses, factories, petrol and gas industries. Provides mobile business communications with great ease of use: large color screen, HD audio. Lone worker protection features such as man-down, no movement, pull-cord and shock detection, alarm button, geo-location. Built-in 4.1 Bluetooth technology. Low power consumption. RUGGED AND RELIABLE WORKER PROTECTION ALARMS, NOTIFICATION GEO-LOCATION INTEGRATIONS Download TELEPHONY TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

ALARMS, NOTIFICATION GEO-LOCATION INTEGRATIONS 8262EX DECT handset Industrial wireless phone for hazardous environments What our customers like Specific model for on-site maintenance in hazardous environments Based on 8262: Tough business phone and all business telephony services as if at the desk Benefits Hazardous work environments where there is a risk of explosion (ATEX compliance*) Save lives: alarm, notification and location services coupled with an external alarm server Protect isolated workers Options 3BN67347AA Pull cords (x2) 3BN67352AA Vertical pouch 3BN67346AA Charger for 8262 3BN67351AA Rack charger for 8262 3BN67361AA ATEX batterie Spare parts (charger, power adaptor, Accessories kit) Wireless phone for hazardous environments where there is a potential risk of explosion (ATEX compliant). Rugged in design, it provides the following features: IP65 protection, large color display, HD audio, BT headset. Lone worker protection features such as man-down, no movement, shock detection, pull-cord and alarm button, geo-location. Built-in 4.1 Bluetooth technology. Low power consumption. *ATEX Gaz : II 2G Ex ib IIC T4 Gb Dust: II 2D Ex ib IIIC T135°C Db IP65 EXPLOSION PROOF ALARMS, NOTIFICATION GEO-LOCATION INTEGRATIONS WORKER PROTECTION TELEPHONY TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

RICH BUSINESS TELEPHONY 8118 / 8128 OmniTouch WLAN handsets Wireless WiFi phone for staff What our customers like Outdoor business phone: shock, vibration, liquid and dust resistance, IP44 standard All business telephony services as if at the desk Extra features on OmniTouch 8128: Push-to-talk, hands-free, backlight on keypad Push-to-talk Benefits Customer satisfaction: Answer calls immediately, wherever you are Reduce costs: single Wi-Fi infrastructure for voice and data Options 8118 8128 The 8118 / 8128 OmniTouch WLAN handsets provide a convenient and practical on-site mobility solution for any business environment. WiFi connectivity, single infrastructure for voice and data services. Two models with intuitive navigation (directory, call log, forward and mid call services), black and white screen (8118) or color screen (8128). Push-to-talk feature with 8128. 3BN78403xx* Handset desktop charger 3BN78406AA Rack charger WW 3BN78404AA Standard battery 3BN78407AA Batteries Rack charger WW 3BN78408AA Leather pouch 3BN78409AA Belt clip 3BN78410AA Swivel clip 3BN78403xx*: 3BN78403AA Desktop charger Europe with CEE 7/16 mains plug 3BN78403AB Desktop charger with UK-US-AUS mains plug RICH BUSINESS TELEPHONY 15H TALK TIME PUSH-TO-TALK ON 8128 Download TELEPHONY TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

One number service (remote extension) Route calls to any mobile What our customers like Cost-effective mobility solution for On-site and off-site mobility Profiles: Technical field force, consultant Need to integrate aging mobile fleet One license is all they need Mobile status (free, busy or ringing) can be supervised by another set OmniPCX Enterprise services (supervision, , voice mail, routing...) Any mobile Single Identity Call shift Benefits Easily reachable via a single identity No software installation on mobile Optional twinset with desk phone Easy integration in the company IT environment Mobile flexibility: Call shift between desk phone and mobile Enhances staff availability on the go. Enables any type of mobile device (cell phone, smartphone, home, hotel, other office…) as the destination for calls to the office phone number. SINGLE IDENTITY ENHANCED AVAILABILIY ON ANY MOBILE DEVICE TELEPHONY TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

Desk sharing Shared IP DeskPhone for flexible workspaces What our customers like DESK SHARING Usage: Open workspace with shared desks, mobile employees, flexible hours Valuable in cities where real estate prices are high 8018 DeskPhone: Compact format for small desks Single Ethernet port for phone and laptop : integrated Gigabit Ethernet PC port Sleek phone design for contemporary office  Embedded application : no additional server LAN PC Benefits The desk sharing feature allow employees to log on at any IP DeskPhone (8082, 8068, 8038, 8028, 8018) and use it as their own. When employees arrive on company premises, they take a free desk and enter their PIN code in the phone. Upon initialization the phone retrieves the employee’s personal settings and becomes the employee’s one. When they leave, they press a key to disconnect. This can be done automatically. This feature targets companies using shared desks, which is motivated when employees are often away from their office. Shared desks optimize utilization of space in business premises and the associated costs. The license is not assigned to a given user but to a shared DeskPhone. Save money: optimize space per employee Provide employees with a flexible workspace Secured personal settings: number, speed dial and function keys are stored in the communication server. Safeguard employee ID: PIN code and automatic logout capabilities WORKPLACE FLEXIBILITY REAL ESTATE OPTIMIZATION EMBBEDED APPLICATION TELEPHONY TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

CUSTOMER WELCOME MESSAGING, GREETING AND ROUTING

Messaging, Greeting and Routing Strengthen customer relationship by involving all employees Efficient call routing Attendant application: personalized, human welcome Personalized All employees Voicemail: all customer calls will be notified to employees so they can offer an answer Unified messaging: voicemails are sent as emails that can be handled by employees or forwarded to their team. OTBE Customer call Automated attendant: business response outside business hours, shortened waiting time and queuing, teams can focus on qualified calls. Intuitive Voice guides and interactive voice response: greeting , on-hold and announcements voice guides that match the brand Dedicated teams Focused OTBE Welcome agents: incoming calls are routed accordingly to dedicated strategies. Statistics are there to monitor performance (and incentives…) TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

PROFESSIONAL AND PERSONALIZED WELCOME Integrated voice mail All business calls get an answer What our customers like Single voicemail for multi-sites businesses Visual notification (LED on phone) Fast voicemail consultation (mailbox key) with intuitive contextual menus and vocal guidance Benefits All calls get an answer Professional greetings Software solution: no additional hardware; easy to install and upgrade Large feature set to meet all employee needs (dial-by-name for greater efficiency; ubiquity services to be reached anywhere, anytime; hospitality services; record-on-line for sensitive calls, etc.) Your customers will never miss a call thanks to the integrated voicemail system. Provides a professional and personalized welcome. INTEGRATED PROFESSIONAL AND PERSONALIZED WELCOME ALL CALLS GET AN ANSWER Learn more TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

Unified Messaging Never miss a business opportunity OTBE What our customers like Listen to voice messages directly on PC or on the phone Works with Gmail, Outlook and Notes Benefits Easy voicemail screening, capability to listen to them in any order Access to voice messages on the move Faster business response, share customer voice messages with team members Keep track of interactions, choose where to store the messages Your customers will never miss a call with the integrated unified messaging system. They will also be able to consult and manage their voicemails as emails in any email application on PC, smartphone or tablet. Provides a professional and personalized welcome. Options 3BA09664JA OpenTouch Conversation Universal license for Notes and Outlook desktops (Call/text contact, Play and record messages directly from email client) EASY VOICEMAIL SCREENING ACCESS FROM ANY DEVICE SINGLE VIEW IN EMAIL CLIENTS Download TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

PERFECT FOR BRANCH WELCOME Attendant application on 8068s Premium DeskPhone Professional welcome for branch offices What our customers like Cost effective solution for branch office attendants Attendant features (routing management, call reservation…) directly on DeskPhone Direct visual supervision with add-on module Mutual aid between sites: branch attendant can assist main central attendant Benefits Professional welcome Fast training: easy to manage and understand No need of a computer: cost-effective embedded application Options Attendant solution on 8068 Premium DeskPhone for medium level of incoming traffic on the enterprise number. The functions offered are management of queued incoming calls with level of urgency, monitoring of internal and external calls. The 8068 Premium DeskPhone and the 14-key module are supplied. Headsets EMBEDDED APPLICATION PERFECT FOR BRANCH WELCOME BACKUP ATTENDANT TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

4059EE attendant console Professional welcome PC application What our customers like Friendly and easy-to-use PC application for efficient call dispatching Receptionist can see employees presence status Attendant functions on keyboard OTBE Benefits Quickly direct calls to the right person the first time : fast directory lookup and people availability at a glance Single receptionist for multiple offices Manage high volume of calls efficiently Make new or seasonal operators more effective faster with customizable interface and keyboard ergonomics 4059EE provides operators the tools to handle efficiently a high call volume from employees and customers with a personal touch. The solution includes a dedicated ergonomic USB keyboard with attendant functions and a desktop application providing call handling and queue management, phone supervision and contact presence, call forward with a single click, on reply or immediate, routing to voicemail. An 8028 Premium Deskphone set is provided to manage audio and headset connection. *3BA27803EN - English language 3BA27803FR - French language 3BA27803DE - German language 3BA27803SP - Spanish language Options 3BA27803xx* PC Windows 8.x 64 bits Headsets SINGLE OR MULTI-SITE WELCOME EFFICIENT CALL DISPATCH FOR HIGH TRAFFIC PROFESSIONAL WELCOME WITH A PERSONAL TOUCH Download TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

LOW-TCO EMBEDDED APPLICATION Voice guides and interactive voice response Automatic voice guidance and greeting messages for customers What our customers like ANYBODY THERE? THIS MAY BE AN IMPORTANT CALL! Fully automated – always on Import customized audio files Staff can record guides from the phone Benefits All calls get an answer Enhanced welcome Information available 24/7 Direct transfer to the right contact Cost-effective embedded application Employees can record voice guides directly from the phone to quickly adapt greetings to the situation (emergency) Voice guides are necessary to ensure the quality of welcome and to route the enterprise's customers to the appropriate contact. Dynamic voice guides give your customers the capability to regularly customize their welcome messages, pre-off-hook messages, announcements and hold messages as well as the menus on the integrated interactive voice response. The recommended average duration is 8 minutes. LOW-TCO EMBEDDED APPLICATION ALL CALLS GET AN ANSWER CUSTOMIZED GREETING TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

Visual Automated Attendant Automated 24/7 call routing and greeting What our customers like Intuitive graphical user interface: display the routing rules at a glance End-user profile to manage voice prompts Easy date/time-based routing management Embedded metrics to improve performance Benefits Professional image: use studio quality recorded greeting Extend welcome beyond business hours: all calls get an answer, information available 24/7 Less hold time and quick access to information Offer VIP customers a better service Adapt greeting to business changes: marketing promotion, seasonal activity… Record voice messages remotely from any phone The telephone is a very effective means for customers to make contact with a business. Therefore it is essential to pay very particular attention to the handling of incoming customer calls. This embedded application ensures that a professional image and response are presented to callers, by welcoming them with high-quality voice guides and directing them automatically to the appropriate staff or department, or to voicemail. Thanks to its user-friendly interface, staff can instantly adapt the routing to changes in business – for example date/time-based routing is very intuitive – and easily customize the voice guides. Replaces or supplements a greeting attendant in the event of spikes in activity or outside office hours. Reduces customer waiting time and improves the business's brand image. EFFECTIVE ROUTING TO THE RIGHT PERSON INTUITIVE WEB BASED MANAGEMENT EASILY ADAPT GREETINGS TO BUSINESS CHANGES Watch TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

Contact Center Distribution Welcome center for voice interactions What our customers like Contact center agent features (contextual menu) on DeskPhones Efficient visual monitoring with matrix display Benefits Cost effective solution: embedded software leveraging OmniPCX Enterprise audio and routing resources Fast agent on-boarding: easy-to-use agent application for desk phones Fast learning curve for supervisors: single intuitive application for administration, supervision and reporting,visual distribution matrix, statistics customization Fast business response, supervisor can adapt distribution rules in a few clicks Reception desk service offering skill-based call distribution, department-oriented or direct to agent call flow management, call queuing with voice announcements. Handles up to 25 simultaneously connected agents. Supervision module provides top-end real-time monitoring of all objects (pilots, hold queues, groups, etc.) wherever they are located. Managers and supervisors can optimize the call management process, review service levels and traffic status, and react to unforeseen situations. This module provides real-time and retrospective statistics and enables call distribution to be reconfigured to meet current or expected conditions. Options Agent desktop PC application PATENTED SINGLE INTERFACE FOR ADMINISTRATORS AND SUPERVISORS AT-A-GLANCE DESIGN AND SUPERVISION TOOL BUILT-IN FLEXIBILITY & RELIABILITY Download TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

COLLABORATION AND PRODUCTIVITY

Collaboration and productivity Innovate and grow with Alcatel-Lucent Enterprise business collaboration Convenient Multi –party conference  Conference module Audio conference Innovative Rainbow: mobile, borderless collaboration from the cloud for all Rainbow Expert OTBE OTBE OpenTouch Conversation: IM/presence and click to call for all, collaboration on smartphone and computer, on-premise multi-media conferencing OpenTouch Customer requirements Rainbow OpenTouch “UC” Hybrid cloud solution  Business community collaboration: video, group chat, federated OXE/OXO users, federated companies On-premise solution / Full CAPEX Fast business response: multi-device response to customers, pickup groups, unified messaging, built-in conferencing, Microsoft/Google/IBM integration TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

INTUITIVE EMBEDDED APPLICATION 6-party conference Integrated audio conferencing What our customers like 3 to 6-party conference Easy to organize and to activate; protected by authentication code Simple access with voice prompt guidance Participants arriving or leaving clearly indicated by a tone Benefits Easy-to-use: ad-hoc or meet-me conferencing from desk phones Fast ROI compared to outsourced conferencing services: audio conference service is provided by centrally-managed media getaway Cost-effective solution for regular team meetings Options Meet me Ad-hoc 3MG08001AA Alcatel-lucent 8115 Audioffice Simple solution for conferencing between 6 internal or external participants. Improves information sharing, makes meetings more efficient. Significantly reduces enterprises' travel budgets. INTUITIVE EMBEDDED APPLICATION WORKS ON ANY DEVICE COST EFFECTIVE TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

Rainbow Cloud-based collaboration app – connected to business communications What our customers like Zero-touch Freemium Unified Communications Borderless collaboration with teams and business community Instant click to call and presence status with all ALE phones, analog phones Built-in connectivity in the Communication Server Enterprise-grade IT control Benefits Fast business response for all employees Integrated with business communications Cloud-based solution for zero-touch deployment and operations Rainbow Essential is a FREE Cloud app to text, call, video and share instantly with your business community. Easily chat and share files, get the best messaging for your business. Instantly make audio or video calls and share your screen with just a click. Rainbow is connected to the Communication Server: Search the corporate directory, see employees’ on the phone presence and click to call with an ALE desk phone. Enterprise-grade control: the solution is secure and managed by IT through a web-based portal. Options Rainbow Business Plan (June) Rainbow Enterprise Plan (June) MOBILE IM/PRESENCE DIRECTORY BORDERLESS COLLABORATION INTEGRATED WITH BUSINESS COMMS Enjoy Rainbow now! TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

NO EXTRA COST INCLUDED WITH BASE LICENCE OpenTouch Conversation One UC entry client for PC and MAC desktops OTBE What our customers like No extra cost for users with an ALE phone Users build their contact list for click-to-call by themselves without any IT support Call history : no calls are lost Instant chat : you can get an answer from a colleague who’s already on the phone. Benefits Improved response time, efficiency and productivity for all users Easy deployment, easy maintenance, low footprint No additional license, included in the user license Options Messaging user option (Unified Messaging) Conferencing user option (for >3 conferences) Improves response time and collaboration between staff. Searching for colleagues, seeing their telephone presence status, sending instant messages or calling from your phone is simple and takes one click. It runs on PC, Mac and Linux computers. It is included for all OpenTouch Business Edition users who have a telephone. NO EXTRA COST INCLUDED WITH BASE LICENCE ANY DESKTOP FOR ALL ALE PHONES TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

OpenTouch Conversation Application Instant messaging, presence, click-to-call, call routing from PC, Mac or smartphone OTBE What our customers like Unique license for desk phone companion and/or computer-based communications and smartphone client Click to call and chat from within Outlook (Windows PC) Share desktop in one click for fast problem solving Benefits Enjoy a consistent user experience at the desk, at home and on the go. Call and chat from anywhere. Stay connected by choosing the devices your incoming communication traffic will be routed to. View colleagues' availability and select the best way to communicate by initiating a phone call, send an IM or an email Use any computer PC, MAC, MSFT Surface or Virtual Desktop (VDI) OpenTouch Conversation is an app for PC, Mac, iPhone and Android smartphone. It offers instant messaging and telephone presence for responsiveness at any moment. It offers access to the single number service so that staff can work where they want. Call history and visual control of voice messages help to avoid missed calls. The enterprise directory is access with one click. The PC application can be used to call a contact from a Microsoft Office application or Google Gmail and to share a document in a few clicks for easy collaboration. The PC and Mac application can be used to control one's office phone or to telephone from one's computer. Staff members working remotely use their PC or Mac, connected to the enterprise by VPN, and can be contacted as if they were in the office. Options Messaging user option (for visual voicemail, unified messaging) Conferencing user option (for >3 conferences) VoIP from computer (homeworking, phone-less desks) ENTERPRISE CHAT CLICK TO CALL FROM OUTLOOK COMPUTER AND SMARTPHONE Download TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

ZERO FOOTPRINT SOFTWARE OpenTouch Conferencing Instant team response to the business OTBE What our customers like One license per user who schedules meetings Team meetings, remote webinars are more lively because documents are shared Use your phone for voice and web app for sharing Nothing to install: join from any computer Benefits More frequent interactions with team members in other sites Eliminates conference service fees Efficient webinars: present and annotate presentations Co-working sessions: share your desktop (PC only) Put a name on a voice: See who is talking Quality meeting: mute noisy lines easily Simple solution for effective audio conferencing. The meeting organizer can easily schedule conferences in Microsoft Outlook. Participants can join meetings in their browser just by clicking on the invitation link. Organizers have a conference control interface with real-time indication of connected participants and active speaker with the option to cut a participant’s microphone off in the event of interference noise. Organizers can also present and annotate documents or share their screen from their OpenTouch Conversation application or from a web client. Participants call the conference bridge or use a web browser to be called back and to see any documents presented. Improves information sharing, makes meetings more efficient. Significantly reduces enterprises’ travel budgets. Options OpenTouch Conversation Application (Universal license) : enjoy conferences from a PC or smartphone application ZERO FOOTPRINT SOFTWARE USE PHONE OF CHOICE SHARE CONTENTS Download TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

COST CONTROL AND ADMINISTRATION

OmniPCX Enterprise Communication Server Cost-effective – Reliable – Scalable multi-site communications What our customers like Centralized administration and communication server Centralized public accesses SIP or digital One system for multi-sites communications Same service level and user experience on all sites Scalability: up to 1000 users and 32+ sites per CS Go IP at their own pace: CS provides IP and cost-effective digital and analog ports SIP 8770 CS CS Redundant CS Benefits Free inter-sites communications Easily add new sites Immediate cost savings: Free inter-sites communications, streamlined subscriptions with centralized public access, single system to administrate Business critical communications: redundant communication server and local server can be added to ensure reliable communications. Expand the business smoothly: Ease site acquisition, deploy IP phones for a new building or keep digital, analog cabling and phones on an existing building. Easy-to-manage: Embedded administration or graphical application for management, performance, expenses tracking and company directory. IP NEW NEW PCS Local redundancy PSTN Centrally managed gateway Local public access Same user experience on all sites FREE COMS BETWEEN SITES RELIABLE BUSINESS COMS CENTRALIZED MANAGEMENT TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

Web Based Management Embedded application for system management What our customers like Free embedded web-based management solution, no software to install, no additional licenses Graphical interface for managing users and associated telephone services Fast and intuitive navigation (graphical tree) Benefits Zero touch deployment, quick start for administrators to manage user’s telephony services Reduced operational cost: free application, running on any PC equipped with a web browser, integrated into the communication system: no additional maintenance costs Compliant with security standards, secure access via login / password (compatible with Radius) and secured connection (HTTPS), benefit from OmniPCX Enterprise security Web-based graphical application embedded into the communication system. It allows administrators to configure the parameters of their communication system, such as the management of users' telephone services. They can connect and login directly to the communication server from any PC equipped with an Internet browser (Chrome, Mozilla Firefox or Internet Explorer). No license needed. EMBEDDED APPLICATION GRAPHICAL INTERFACE FAST NAVIGATION TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

OmniVista 8770 NMS Application suite for system management What our customers like The single interface for managing users, terminals and unified communications services Administration profiles to delegate simple tasks (name change) to local teams Accounting reports to keep track on expenses, and reduce communication costs A single platform for managing multiple systems Benefits Manage all users centrally Integrates in HR processes (directory sync.) Cost-effective embedded company directory Fast users creation for a new site with mass provisioning Speed-up problem resolution: real-time alarm notifications via email or displayed on topology view Administrators generally spent up to 80% of their time on migrating, adding and modifying users. The configuration module of OmniVista 8770 NMS allows administrators to configure users, associate their terminals and activate their services via a unified interface and a reduced set of parameters. Scheduled backups and updates are used to automate maintenance operations. Options Advanced administration module (Directory, metering and alarm applications) VoIP quality monitoring module (performance application) Synchronization with enterprise directory (Microsoft Active Directory synchronization) APPLICATION SUITE COMPANY DIRECTORY SYNC. TRAFFIC AND COSTS UNDER CONTROL Download TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

SECURITYAND BUSINESS CONTINUITY

HIGH-AVAILABILITY MANAGEMENT Business continuity Protect enterprise communications against server fault or power cut Hardware failure What our customers like CS CS Redundant CS active Native solution virtualized and non virtualized environments Works in case of hardware, software failure and in case of network failure Instant switchover fully transparent to the end user Low bandwidth needed Automated data replication: no need to manage redundant servers Main site IP Network failure PCS PCS Local PCS active Remote site Adding a duplicate communication server protects enterprise communications from the main and remote site from the impact of hardware failure, power cut or prolonged maintenance affecting the main communication server. The duplicate communication server automatically detects failure of the main server and keeps established calls. Remote sites can be equipped with local server called Passive Communication Server that will automatically become active whenever the main communication server is unreachable, e.g. network outage. This option is recommended for customers whose telephone activity is important for their staff and customers safety (industrial site, hospital) or for their business (customer reception, order taking, helpdesk). In order to protect against loss of service caused by micro-power cuts, external batteries and rectifier can be added to the communication server. Benefits Cost-effective resilience for telephony for all sites Call preservation: don’t lose important calls Geographic redundancy: backup servers can be in different buildings or cities to recover in case of datacenter outage Fully-automated backup and recovery mechanisms Options Additional batteries and rectifier ZERO-TOUCH HIGH-AVAILABILITY MANAGEMENT CALL PRESERVATION IMPROVED SLA TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

THALES SECURITY EXPERTISE IP Premium Security Module Keep your conversations secure What our customers like Protects confidential information over the phone Built-in Thales expertise, #1 worldwide in security for interbank electronic transactions, #1 in Europe in information systems security, #1 in hardware security modules Cost-effective management: modules are controlled by the Communication Server The security modules are devices which protect professional IP communications against cyber-attacks such as denial of service and data theft. They ensure business continuity and provide protection for professional VoIP communications: the integrity of software and protocols is monitored to ensure that no spyware modifies or redirects communications: communications are encrypted to prevent eavesdropping. The technology is provided by Thales®, a major player in the security market. This option is important for customers whose staff may work over the telephone on patents, or exchange confidential information (for example medical information or credit card numbers), and for customers who need to keep their system running without interruption (manufacturing, hospitals, order taking, etc). The security module protecting the communication server may be duplicated in case of hardware failure or power failure. The electronic boards installed on remote sites have Thales technology embedded. Benefits Business continuity: Protection against denial of service by protocol poisoning Information protection: Protection against Man-in-the-Middle attacks, IP phone spoofing attacks and communications eavesdropping Compliance with privacy regulations Options Redundant IP Premium Security module ZERO-TOUCH MANAGEMENT THALES SECURITY EXPERTISE REDUNDANCY Download TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

ALL EMERGENCY CALLS GET AN ANSWER Emergency Notification Server Application to enhance everyday safety for employees and customers What our customers like Recording integrated into the application (all-in-one solution), no need to purchase additional software Easy to set-up of localization map, with the automatic discovery of ALE DeskPhones 100% software solution (can be virtualized) with Intuitive web-based management interface Benefits Multi-site : a single solution to centralize and handle all emergency calls of the company. All calls get an answer Improved coordination with multi-channel messages (phone call, SMS, mail, voice guide) for faster response to any emergency event (accident at work, employee sickness, terrorist alert, intrusion…) Capability to replay and analyze past emergency scenarios: immediate access to detailed data for each emergency call (call handling, and audio recording) 911 state legislation and emergency standards compliancy (North America) Application to improve employee safety in specifically managing emergency calls of several sites by routing them to the central station or security office for a coordinated response. The security officer is visually notified of any urgent call, and can locate the caller, record the conversation and set-up conference with internal or external intervention groups for a quick and appropriate local response. EMPLOYEE SAFETY AUTO LOCATOR ALL EMERGENCY CALLS GET AN ANSWER Learn more TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

COMMUNICATION SERVER PLATFORM

Connected Comms Platforms COMMUNICATION SOFTWARE PLATFORM OPTIONS IP Dedicated server All-in-one E-in-one server Standardized Appliance server CS CS CS 8770 OTBE MAIN SITE Controller Rack 1 PSTN Rack 3 Full IP telephony Redundant server Autonomous site up to 350 IP/Digital users Single platform UC, Tel, Mngt Virtual machines deployment OTBE Company network REMOTE SITES OPTIONS Full-IP Digital / IP High digital density Rack 3 Rack 1 Rack 3 Rack 3 expansion Local redundant server Media services & conferencing Media services & conferencing Remote site digital connectivity for public access and phones REMOTE SITES Centrally managed phones and gateways Rack 3 expansion PSTN High digital density (DECT, Phones, Public accesses) with expansion racks HYBRID TECHNOLOGY OPTIMIZED HARDWARE MODULAR Deployment options for specific architectures (datacenter) Industry-standard appliance server (delivered by ALE or partner) wmware virtualization (Communication Server VM) TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

SOFTWARE MAINTENANCE

Comprehensive support and evolution with PROTECT. MAINTAIN. GROW. Comprehensive support and evolution with SPS contract (except for North America) SERVICE OVERVIEW Offer details: 24/7 assistance in four languages Access to Technical Support Level 3 SLA on response and resolution time Unlimited access to minor and major software updates, and documentation One contract covering the whole solution Fees based on Product Software WPL price Reverse notification with Product invoice Multiyear contract option (from 2 to 5 years) KEY BENEFITS WHAT OUR CUSTOMERS LIKE Save money: Customized amortization with single annual payment and fixed OPEX for upgrades Future-proof: Ensure up-to-date systems and stability along with access to software upgrades as they become available Simplicity One contract per solution (system and applications) Visible, simple and predictable pricing in ACTIS Simple invoicing management and automatic renewal Flexibility Multiyear option grants important discounts Learn more TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE MAINTENANCE ENABLEMENT

Comprehensive support and evolution with PROTECT. MAINTAIN. GROW. Comprehensive support and evolution with SMS and SES contracts (North America only) SERVICE OVERVIEW Offer details: 24/7 assistance in four languages Access to Technical Support Level 3 SLA on response and resolution time Unlimited access to minor and major software updates with SES only Unlimited access to online resource library and the Technical Knowledge Center Choice of the support level — for maintenance, software evolution and renewals Fees based on Product Software WPL price Multiyear contract option (from 2 to 5 years) KEY BENEFITS WHAT OUR CUSTOMERS LIKE Better control of IT budgets : Customized amortization with single annual payment and fixed OPEX for upgrades (with SES) Future-proof: Ensure up-to-date systems and stability along with access to software upgrades as they become available (with SES) Around-the-clock access to technical expertise Simplicity One contract per application Pricing based on the software value of the solution Simple invoicing management with a single annual payment Flexibility Multiyear option grants important discounts Learn more TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE MAINTENANCE ENABLEMENT

SALES ENABLEMENT

Sales E-learning Go MidMarket! Training to get started Where to find? Business Portal or directly on Knowledge hub learning platform Ref: ENTPWSA011- Go MidMarket! (ACSR) English ENTPWSA011FR French ENTPWSA011ES Spanish ENTPWSA011DE German Course content Understand the Proposition - 20’ Learn how to use the quote tool - video tutorial 15’ Download the sales pack Get certified - online MCQ Value proposition Quote tool tutorial How to get certified? The certification exam is based on 20 questions available online. The required score to pass the exam is 80%. Watch video tutorial on YouTube Benefits Sales training and certification free of charge Web-based training – works on any device Multimedia contents Courses available in English, French, Spanish and German Sales pack Certification Register TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE MAINTENANCE ENABLEMENT

Product demo - tutorials - presentations Demo Alcatel-Lucent Enterprise YouTube channel Where to find? YouTube channel: Demo Alcatel-Lucent Enterprise Content Product demos in HD on OpenTouch Suite products : OpenTouch Conversation One, OpenTouch Conversation for PC, Google integration, visual automated attendant and many more Tutorials and how to use Technical presentations Benefits See latest products in action Learn tips and tricks Get trained faster with tutorials Show and share with customers Subscribe TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE MAINTENANCE ENABLEMENT

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