Business Resiliency – Pushing a rope uphill Why I am committed to doing this job

What does today look like? How many Cats have you herded this week?

Personal Resilience My Story

Family

Dealing with Conflict

My Disaster Story Duck and Cover Idaho Springs, CO

Fire!

Weather Hurricane Wilma Minneapolis 2011 Hurricane Harvey Hurricane Katrina Hurricane Irma Hurricane Dolly

What is Personal Resilience?

Self-Esteem – How to build it up and how to tear it down Always making sure that I had a friend by my side Overcoming my Mother’s sense of humor Being picked for teams and how to throw a softball The joys of Junior High and how church camp saved me (literally and figuratively)

Problem solving skills An overwhelming need to fix things Thinking outside the box Taking disparate pieces of the puzzle and putting them together Relationships

Optimistic Thinking patterns Which one are you?

Willingness to overcome difficulties Lay-offs or how to reinvent yourself when no one else will No funding, no budget, and no staff but there was “a hurricane a’comin Being told that I was “too young to be a manager and that I had to pay my dues first” Being told that “maybe I was too old” to do this job any more Balancing work, marriage, children, eating right, exercising, having any kind of fun, and “being happy”

What is your bat’ing average? Resilience

Recognize Everyone’s emotions – including mine Being born with the over empathetic jean

Survey Results Top Answers Motivating Factors Resource Constraints Q1: Which of the following are issues that you currently face in standing up or improving your program? Top Answers Resource Constraints Lack of time to create documentation Lack of time to train (exercise) the plans Lack of Executive Support Motivating Factors Q2: When faced with the day to day work of “pushing a rope uphill”, what is your motivating factor to keep doing this work? “I know what I do helps protect the company, our employees and the community we serve.” “Trying to help the organization with their preparedness and satisfaction for each Disaster Recovery Plan and Business Continuity Plan completed.” “The belief that some progress is better than none and knowing no matter how bad things are, it could be worse. Live with gratitude. There's always something to be grateful for in our lives and jobs. Maybe not making progress is a challenge, but still getting a paycheck is motivation enough sometimes.”

What makes you commit to doing this job? Tell me your Story What makes you commit to doing this job?

Critical Thinking skills Problem solving skills Sales skills BCM Manager wanted Analytical skills Critical Thinking skills Problem solving skills Sales skills Marketing skills Wait – What?

Value “sales” tactic Mitigation Costs Total Financial Impact Adverse Event Initial Impact Secondary Impact Executive leadership needs to understand that your job, is to protect their job. It’s simple, but profound once it has been fully realized. What matters to them, matters to you, you are their ally, no longer just an “insurance policy”. One strategy might be something known as the Executive BIA. This approach educates exec management and simplifies the process of defining RTO’s, by execs who know what their “number” is and how they need to achieve it. Value Security Modifications Behavioral Changes

Marketing tactic Branding Business Continuity Program? OR Patient Continuity Program Manufacturing Continuity Program

What is Resiliency?

Most Importantly

Contact Information Mary Herbst Mary.herbst@bestbuy.com Lance Stange lstang@virtual-corp.com