People skills Should Business English training provide a platform for professional development? John Allison johnandrewallison@hotmail.com www.macmillanenglish.com/TheBusiness2.0
People skills What Why How Samples Questions
Video WHAT Which skills (or lack of skills) are illustrated here?
Survey discussed / illustrated / recently? WHAT Which people skills have you taught / discussed / illustrated / recently?
The Business 2.0 videos WHAT Upper intermediate 1 interviewing 2 interpersonal skills 3 presentation skills 4 coaching 5 persuading/selling 6 handling questions 7 meetings 8 negotiating Advanced 1 counselling 2 management 3 managing change 4 assertiveness 5 active listening 6 communicating in a crisis 7 decision-making 8 leadership
Pareto's “vital few” WHY The “Trivial Many” 80% of results 20% of time
BE “Vital Few” Confidence Communication Topics Skills WHY Personal Development, Service, Supply chain, Management, Marketing and Sales, Enterprise, Finance, International Business Skills Listening, Speaking, Reading, Writing
BE “Vital Few” Communication Skills WHY Telephoning, Meetings, Presentations, Influencing/Negotiating People Skills Cross-cultural awareness, Interviewing, Motivating, Coaching, Counselling, Managing conflict, Delegating, Assertiveness, Managing Change, Active Listening, Communicating in a crisis, Decision-making, Leadership…
Need and opportunity Need WHY International work groups or project teams Opportunity Natural, universal and intrinsically fascinating topic Genuine added value
Video HOW
Video Prediction Silent viewing Jigsaw viewing Elicit analysis HOW Prediction Silent viewing Jigsaw viewing Elicit analysis Compare with expert view Prosecution and defence Roleplay same or similar Video recording
SAMPLES
SAMPLES eWorkbook Teacher's Resource Disc
Business Fundamentals SAMPLES Business Fundamentals
eWorkbook & Teacher’s Resource Disc SAMPLES eWorkbook & Teacher’s Resource Disc
People skills QUESTIONS Should Business English training provide a platform for professional development? How well-equipped are teachers (pre-service and in-service) to develop people skills? Should corporate clients pay more for the added value they receive?
johnandrewallison@hotmail.com www.macmillanenglish.com/TheBusiness2.0 Thank you! johnandrewallison@hotmail.com www.macmillanenglish.com/TheBusiness2.0