People skills Should Business English training provide a platform for professional development? John Allison johnandrewallison@hotmail.com www.macmillanenglish.com/TheBusiness2.0

People skills What Why How Samples Questions

Video WHAT Which skills (or lack of skills) are illustrated here?

Survey discussed / illustrated / recently? WHAT Which people skills have you taught / discussed / illustrated / recently?

The Business 2.0 videos WHAT Upper intermediate 1 interviewing 2 interpersonal skills 3 presentation skills 4 coaching 5 persuading/selling 6 handling questions 7 meetings 8 negotiating Advanced 1 counselling 2 management 3 managing change 4 assertiveness 5 active listening 6 communicating in a crisis 7 decision-making 8 leadership

Pareto's “vital few” WHY The “Trivial Many” 80% of results 20% of time

BE “Vital Few” Confidence Communication Topics Skills WHY Personal Development, Service, Supply chain, Management, Marketing and Sales, Enterprise, Finance, International Business Skills Listening, Speaking, Reading, Writing

BE “Vital Few” Communication Skills WHY Telephoning, Meetings, Presentations, Influencing/Negotiating People Skills Cross-cultural awareness, Interviewing, Motivating, Coaching, Counselling, Managing conflict, Delegating, Assertiveness, Managing Change, Active Listening, Communicating in a crisis, Decision-making, Leadership…

Need and opportunity Need WHY International work groups or project teams Opportunity Natural, universal and intrinsically fascinating topic Genuine added value

Video HOW

Video Prediction Silent viewing Jigsaw viewing Elicit analysis HOW Prediction Silent viewing Jigsaw viewing Elicit analysis Compare with expert view Prosecution and defence Roleplay same or similar Video recording

SAMPLES

SAMPLES eWorkbook Teacher's Resource Disc

Business Fundamentals SAMPLES Business Fundamentals

eWorkbook & Teacher’s Resource Disc SAMPLES eWorkbook & Teacher’s Resource Disc

People skills QUESTIONS Should Business English training provide a platform for professional development? How well-equipped are teachers (pre-service and in-service) to develop people skills? Should corporate clients pay more for the added value they receive?

johnandrewallison@hotmail.com www.macmillanenglish.com/TheBusiness2.0 Thank you! johnandrewallison@hotmail.com www.macmillanenglish.com/TheBusiness2.0