MLP | JCSEM Legal Clinic MLP | Boston Legal Triage Flowchart Healthcare staff meets with patient-family treated at the hospital/ health center *Healthcare staff identifies advocacy need and verifies that family has authorized contact by MLP | Boston, if appropriate MLP | Boston contacts healthcare staff to confirm intake was completed Healthcare staff contacts MLP | Boston: By email, legaltriage@mlpboston.org (MLP advocates screen email twice a day) By voice mail, 617 414-7430 messages only – leave message with essential information below (voice mail is checked daily) Essential Information Needed: MRN of patient, brief summary of legal need, healthcare staff preferred mode of communication (email, phone, or pager) Patient’s name is not needed at this stage MLP | JCSEM Legal Clinic MLP | Boston follows up with healthcare staff as necessary; there may be some back-and-forth!!! M-F, 9 am- 5 pm MLP resolves legal question through email or phone call with healthcare staff MLP | Boston staff advises provider that legal issue is outside the scope of MLP and refers to SCCLS MLP | Boston schedules patient-family for legal clinic intake at the hospital MLP | Boston advises health care staff that issue is non-legal; healthcare staff refers to social worker/case manager *JCSEM trains health care staff on advocacy needs http://www.mlpboston.org/ 2012