WorkSmart Induction Proposal Damian Robinson L & D Advisor CSC WorkSmart Induction Proposal

Induction programme review Following Wave 2 induction, Learning & Development (L&D) decided to review their current induction programme. Feedback was received from 25 WorkSmart employees. The core messages of the feedback were; A lack of consistency in the induction programme, Knowledge gaps in the induction responsibilities of service lines, 2 occasions of unacceptable first days. October 14. 2011. CSC WorkSmart Induction Proposal CSC WorkSmart Induction Proposal

Induction proposal overview Based on this feedback, the following improvements to the current programme are proposed: Greater level of consistency in all inductions Greater clarification of service line responsibilities Three managerial tiers within the induction programme (Team Member, Team Leader, Senior and Specialist roles) to assign role specific development A personalised Induction plan for each new start Mandatory “Induction day” to be run once a month Allocation of a “Buddy” to every new start Mandatory role specific modules (including Systems, Soft skills and Job specific requirements) October 14. 2011. CSC WorkSmart Induction Proposal

Key elements of the revised Induction Programme A monthly, pre-start, Welcome Evening Pre-employment documentation Pre employment management pack Pre employment contact A three month, role specific, induction plan Mandatory Induction day (dates published quarterly) Mandatory role specific modules (including Systems, Soft skills and Job specific requirements) October 14. 2011. CSC WorkSmart Induction Proposal

CSC WorkSmart Induction Proposal Expected benefits Create high levels of new start Engagement Enable new starts to perform their roles quickly and efficiently Ensure an excellent first impression of BBWS Accelerating each new starts rate of assimilation into the BBWS culture, and their teams Consistent understanding of BBWS rules and procedures Regular feedback resulting in maximum performance Minimise the risk of early attrition. October 14. 2011. CSC WorkSmart Induction Proposal

CSC WorkSmart Induction Proposal Next steps Agree the proposal with the Lead team Brief service line Team Managers and Team Leaders with clear induction responsibilities Work with Team Managers and Team Leaders to produce induction plans for each role within the business. Publish induction days October 14. 2011. CSC WorkSmart Induction Proposal

CSC Induction Proposal 3 Induction plan examples

3 Month Induction Programme Team Member Induction plan (AP example) Training event/ activity Responsibility for training and maintenance of records Week 1 Day 1 L&D On the job training Service line Code of Conduct E learning  Weekly one to one Week 2 Preparing DTP’s   Data Protection E Learning CIS for AP External. Andy Reed Weekly one to one  Week 3 Oracle 11i E Learning  Oracle 11i E Learning Call handling/ Delivering great service/ CRM Week 4 PSA for AP  On the job training SHEQ induction  External. Andrea Hennessy Progress review  Week 5 Working well with people  Email handling Meeting Op Co    Week 6 October 14. 2011. CSC WorkSmart Induction Proposal

3 Month Induction Programme Team Member Induction plan (AP example) Training event/ activity Responsibility for training and maintenance of records Week 7  On the job training Service line   Week 8 Progress review  Week 9 Week 10 Week 11 Oracle R12 E learning  Oracle R12 E learning Week 12 End of probationary review October 14. 2011. CSC WorkSmart Induction Proposal

3 Month Induction Programme Team Leader Induction plan (AP example) Training event/ activity Responsibility for training and maintenance of records Week 1 Day 1 L&D On the job training Service line Code of Conduct E learning  Weekly one to one Week 2 Preparing DTP’s   Data Protection E Learning CIS for AP External. Andy Reed Weekly one to one  Week 3 Oracle 11i E Learning  Oracle 11i E Learning Call handling/ Delivering great service/ CRM Conducting a performance review Week 4 PSA for AP  On the job training SHEQ induction  External. Andrea Hennessy Progress review  Week 5 Working well with people  Email handling   Week 6 October 14. 2011. CSC WorkSmart Induction Proposal

3 Month Induction Programme Team Leader Induction plan (AP example) Training event/ activity Responsibility for training and maintenance of records Week 7  On the job training Service line Influencing the Performance of others (HPT)   L&D Week 8   Progress review  Week 9 Understanding group dynamics (HPT)   Week 10 Action focused management (HPT)   Week 11 Oracle R12 E learning  Oracle R12 E learning Leadership Essentials (HPT)  Week 12 End of probationary review October 14. 2011. CSC WorkSmart Induction Proposal

3 Month Induction Programme Senior and Specialist roles Induction plan (AP example) Training event/ activity Responsibility for training and maintenance of records Week 1 Day 1 L&D On the job training Service line Code of Conduct E learning  Weekly one to one Week 2 Preparing DTP’s   Data Protection E Learning CIS for AP External. Andy Reed Weekly one to one  Week 3 Oracle 11i E Learning  Conducting a performance review Week 4 PSA for AP SHEQ induction  External. Andrea Hennessy Progress review  Week 5    On the job training Week 6 October 14. 2011. CSC WorkSmart Induction Proposal

3 Month Induction Programme Senior and Specialist roles Induction plan (AP example) Training event/ activity Responsibility for training and maintenance of records Week 7  On the job training Service line Influencing the Performance of others (HPT)   L&D Week 8   Progress review  Week 9 Understanding group dynamics (HPT)   Week 10 Action focused management (HPT)   Week 11 Oracle R12 E learning  Leadership Essentials (HPT)  Week 12 End of probationary review October 14. 2011. CSC WorkSmart Induction Proposal