Communicating for Results Welcome Communicating for Results May 2016 Presented by Bridget Musick 1 1

Bam – Pow! 2

Definition Communication is the sharing and understanding of information. How do we share? How do we help ensure understanding? 3

Communication Exercise 4

What Impedes Communication? 5

Communication Styles 6 Sociability Supportive Emotive Easily reaches out Listens attentively Avoids using power Decision-making is deliberate and people-based Avoids attention-seeking Reserved Energetic communicator; fast-paced with many gestures Takes initiative; controls flow Has trouble listening and often drowns out others Encourages informality Shares emotions and feelings May be persuasive Displays spontaneous behavior Examples: Meryl Streep, Kevin Costner Examples: Larry King, Bill Clinton Reflective Directive Controlled, unemotional Likes order and time to prepare Expresses disciplined opinions Often hard to get to know Enjoys time alone Usually quiet Seems preoccupied Serious attitude Gets right to the point Lacks warmth Easily interrupts; not always a good listener Likes to control the agenda and make quick decisions May project indifference Examples: Jimmy Carter, Albert Einstein Examples: Bob Dole, Judge Judy   Dominance 6

Communication Styles 7

What Communication Style Do You Use Most? Complete questionnaire 8

Discussion Characteristics of your style. How do you change when under stress? What frustrates you most when dealing with each of the other styles? 9

Flexing Your Style To the Emotive Style To the Directive Style Leave time for socializing Display interest in the person’s ideas Maintain a fast and spontaneous pace To the Directive Style Be specific, brief and efficient Present facts logically Maintain a fast and decisive pace 10

Flexing Your Style To the Reflective Style To the Supportive Style Be well organized Get down to business quickly Maintain a slow and systematic pace To the Supportive Style Show sincere interest and identify common interests Priority on relationship building Maintain a quiet, nonthreatening manner 11

Communication Skills Ineffective Listeners Tune out the other person Quick to criticize Spend time getting ready to talk Outline – remember Create distractions Give up too soon Tend to get distracted Talking/listening “speed limits” mismatch Poor eye contact 12

Communication Skills Effective Listeners Defer judgment – more controlled Pay more attention to content Listen completely first Have more mature listening habits Don’t worry about remembering Full attention Control their emotions Understand the “speed limits” Practice good listening techniques Maintain good eye contact 13

Man Playing a Horn? 16

Old Woman? 17

Communication Methods & Purpose Are we always using the best method to communicate internally and externally? Are we communicating with a purpose? 18

Mindful Communication Pair up (A and B) A speaks for two minutes while B listens “The most important thing I want to share with you is …” Can be anything positive, negative or neutral B practices mindful listening When A finishes, B says, “Thank you for sharing.” Nothing more. Switch roles (two minutes) 19

Mindful Communication Third round is open-ended practice of mindful communication back and forth. During this time, each person practices what he/she has learned in a manner that more closely resembles typical interactions. 20