OFFICE OF THE PUBLIC PROTECTOR Presenter: ASHLEY RAMPERSADH CHIEF ADMIN OFFICER BUDGET VOTE HEARINGS 17 MARCH 2006

OPP BUDGET VOTE HEARING INTRODUCING THE OPP STRUCTURE OF THE OPP REVIEW OF THE 2004/05 ANNUAL REPORT PERFORMANCE ON STRATEGIC OBJECTIVES FOR 2005/2006 STATISTICAL OVERVIEW BUDGET OVERVIEW CHALLENGES NEW ORGANIGRAM COLLABORATION WITH OTHER CHAPTER 9 INSTITUTIONS CONCLUSION

INTRODUCING THE OPP Manadate Mission Vision Values

STRUCTURE OF THE OFFICE OF THE PUBLIC PROTECTOR National Office Provincial offices Gauteng Office was opened Regional offices

BUDGET OVERVIEW – (FIVE YEAR PERIOD) FINANCIAL YEAR 2000/01 R’000 2001/02 2002/03 2003/04 2004/05 BUDGET ALLOCATION 23,969 29,371 35,135 43,519 49,160 PERCENTAGE INCREASE 23% 20% 24% 13%

BUDGET OVERVIEW – (FIVE YEAR PERIOD)

BUDGET OVERVIEW (CONT) An amount of R3,2 million which was committed from the 2003/04 financial year was also deferred to the 2004/05 financial year. Therefore, the OPP had a revised budget of R56.1 million for the 2004/05 financial year. Of the total budget of R56,1 million the OPP was able to spend R54, 004 million which translates to 96% overall spending.

PROGRAMME PERFORMANCE: 2004/05 1. Efficient and Effective Investigations SDI were developed and implemented Of the 5 systemic investigations, a report on the Protected Disclosures Act has been submitted to the SA Law Commission to consider review of the Act 5 Own initiative investigations identified and ongoing

PROGRAMME PERFORMANCE: 2004/05 1. Efficient and Effective Investigations( cont) Investigative staff were trained to improve investigative skills Strategy to reduce backlog developed and implemented All processes and phases of the investigative cycle have been documented A “Think Tank” committee has been set up to facilitate the speedy issuing of reports

PROGRAMME PERFORMANCE: 2004/05 Outreach Programme 43 clinics have been established and are conducted monthly across the country Enhanced public awareness campaigns and workshops have resulted in a 29% increase in complaints received Treasury approved additional funds to set up 2 regional offices

PROGRAMME PERFORMANCE: 2004/05 Improved Administration Support New performance management system was implemented Additional polices and procedures were implemented Web site developed and launched Key appointments were made to reduce pressure of non core functions on investigative staff All admin and support staff received training

AUDITOR-GENERAL REPORT The AG’s report confirms that the OPP is committed to the effective and effective utilisation of public funds The unauthorised expenditure for the 1999/2000 financial year has been approved by parliament

STATISTICAL OVERVIEW: 1 APRIL 2004 TO 31 MARCH 2005

NOTES TO CASES CARRIED FORWARD OPP redefined its investigation processes and put more emphasis on identifying systemic deficiencies, root cause of complaints and report writing Number of high profile and complex cases increased Staff had to be trained on redefined processes and more time was spent on attending training

BUDGET ALLOCATION:2005/06 ECONOMIC CLASSIFICATION INVESTIGATIONS & ADMIN OUTREACH/ PUBLIC AWARENESS TOTAL ALLOCATION R’000 COMPENSATION OF EMPLOYEES 38,888 1,000 39,888 GOODS & SERVICES 11,639 2,000 13,639 MACHINERY EQUIPMENT 1,600 - TOTAL 52,127 3,000 55,127

ECONOMIC CLASSIFICATION

STRATEGIC OBJECTIVES: 2005/06(CONT) 1. Investigations and Reporting To conduct investigations on receipt of complaints or on own initiative and identify systemic shortcoming and root causes of complaints Conduct investigations as projects where feasible and appropriate Reporting: Closing reports, Special and Formal

STRATEGIC OBJECTIVES: 2005/06(CONT) Investigations and Reporting (cont) Take or recommend remedial action/focus on resolving complaints by mediation and negotiation Develop strategic investigative guidelines and procedures Develop mechanisms to expedite the finalisation of investigations (backlogs) Develop a framework to cost investigations

STRATEGIC OBJECTIVES: 2005/06 (CONT) 2. Corporate Services Human Resource Management OPP reviewed its remuneration policy to address the issue of staff retention Administration and support Enhance overall admin support functions to manage expansion of OPP Financial Management and Supply Chain Management Establish SCM framework Introduce divisional budgeting Develop policies and procedures

STRATEGIC OBJECTIVES: 2005/06 (CONT) 3. Communications Develop and implement internal and external communication strategy Develop a strategy for international relations 4. Outreach Develop outreach strategy and implementation plan Establish 2 regional offices Conduct public awareness campaigns Implement Civil Society Advocacy Programme Establish additional clinics

STRATEGIC OBJECTIVES: 2005/06(CONT) The Learning Organisation and Information Technology Establish a Knowledge Management unit for OPP Information Technology Introduce new case management database Audit existing information systems Develop and implement IT policies, standards and procedures Implement a Disaster Recovery Plan

STATISTICAL OVERVIEW: 1 APRIL 05 TO 31 DECEMBER 05 Cases brought forward: 14 103 New cases received: 13 780 Cases finalised: 13 569

CHALLENGES Disparities in the provisions of municipal services Lack of co-operation in certain municipalities Greater workload as a result of the outreach programme Distances to be travelled by investigative staff for outreach results in time out of office It is difficult to cost investigations due to the spontaneous nature of complaints Limited funds and resources to establish additional regional offices

COLLABORATION WITH OTHER CHAPTER 9 INSTITUTIONS OPP committed to jointly conduct a civil advocacy programme with the HRC and CGE OPP accommodated a request by CGE to share its office in Kimberly The OPP is currently involved in a joint investigation with the CGE relating to Maintenance matters

CONCLUSION The OPP remains committed to achieve its constitutional mandate within the allocated resources The OPP expresses it thanks to the honourable committee for its unconditional and valuable support