Smart City Tallinn Ensuring Quality of Life Through Innovation and Collaboration Tallinn City Government Vabaduse square 7 Tallinn Estonia 15199 Mr. Vaino Olev Tallinn City IT director vaino.olev@tallinnlv.ee Tel. +3726404322 Mobile +3725133098 Väino Olev City IT director, Tallinn City Office

TALLINN GENERAL DATA

City of Tallinn Tallinn, the Capital of Estonia, is located in Northern Europe in the north-eastern part of the Baltic Sea region, on the coast of the Gulf of Finland Population: 446 055 Sept 1, 2017 Area: 159,3 km² Density: 2 671 people per km² Islands: Aegna (3,04 km²) Lakes: Harku Lake (1,7 km²) Ülemiste Lake (9,4 km²) Sea coast: 46 km Land boarder: 59 km

CITY BUDGET 2017

City Budget 2015- 2017

Smart City Tallinn framework strategy

About Smart City Concept The term “Smart City” dates back to 1990s. The original idea was to set a clear and remarkable path of progress for public institutions and private companies. By a way the definition „smart“ is variable and unique to each community.

Some principles followed Tallinn City as Smart City is an entity using information and communication capacities to the full to increase performance, reduce resource use, increase connections between the city and citizen. Far-sighted, intelligent solutions and seamless interoperability with State IT infrastructure have made Tallinn the city with rising quality of living.

Tallinn City towards e-Governance and Smart City

The Four Layers of Interoperability Political and Legal Information Exchange Organization and Processes Service Offering

Public services triangle Citizens – Municipality - State State Offices 25% Local Offices, Municipalities Population Register, Land Cadastre, State digital map, etc. 75% Examples – City Land Register City Building Register, etc.

X-road as the PaaS

Development of Local e-Services E-Service Layer - PR E-Service Layer - VR New Local e-Service Public Service Aggregation

Free public transport in Tallinn from 2013 In 2011 Tallinn' citizens vote for free of charge public transport ID card ticket was replaced in 2013 Interoperability and Open Data are the keywords

Tallinn City Digital Information Management Systems

Workflows DOCUMENTS LEGISLATIONS 16 (letters, contracts, etc) City Council and City Government Document registered in Postipoiss, file preserved there City Government Draft Legislation Processed in Postipoiss Compiled using the Electronic templates Incoming documents (letters, contracts etc) are scanned Outgoing documents are compiled using the template City Government Session Information System LIIS City Council draft legislation processed in AKTAL Public register of documents, document requisite information Public register of documents for Postipoiss users, document requisite information and file Tallinn Legislation System TÕR Letters and draft legislation compiled using the electronic templates 16 16

General Document Register http://tallinnadhs.ml.ee/atp/

City Council Legal Act Management System https://aktal.tallinnlv.ee/

Audio and Video Archive of City Council Session on the Web: http://www.tallinn.ee/g6010s40368

e-Services Tallinn Virtual Service Hall

Creation of Virtual Service Hall Established in 2009 All the direct and indirect services provided and organized by the city, including the services bought in or provided on the basis of other contracts resulting in the inflow of finances into the city’s budget Services provided by the state or the private sector in the provision of which the city participates Tallinn Public Service Database comprises information about 586 services of the 13 City Departments and 8 District Governments provided Tallinn is major provider of public services Our priority target in developing public services was to make information about all services available electronically on the city website http://www.tallinn.ee/eng. In the process of implementation our aim was to create a Virtual Service Hall & Tallinn Public Service Database where citizens can from one place get information about any needed service, contact details, opening hours and any other relevant information which is related to the service. The Virtual Service Hall contains all city services, used both by natural and legal persons.

Architecture of Database Price Lists SAP Pay Registers Self-Service Service Database Payments SMS-messages Map 22

Self-Service Portal – Invoices Self-service portal has two main directions, it is for bills and for messages. Clients can log in to self - service portal and see all related bills that they have already paid, bills that are unpaid and all other financial liabilities in front of the city. The payment can be done online by clicking – and committing payment.

About latest developments

Op. info for citizen Information about all closed streets, excavation works, emergency works An interactive map with data about all the works being carried out at the moment Subscription to automatic email notifications about works being carried out near your home or in some other areas

Public Meetings Permits - AKIS Public Meetings Permits System – permits for public or sports events and for fireworks http://akis.tallinn.ee Works on the same principles – electronic application, tracking of the processing, owerview of issued permits and subscription to automatic email notifications

Tallinn Planning register .... to process design requirements, construction regulations, construction projects, detailed, comprehensive and thematic plans and to present information related to these procedures

Tallinn Planning register http://tpr.tallinn.ee An example - Processing the territorial plan

Applying for admission to a preschool E-application form to concrete service opens only for entitled person pre-filled; the conformance to accordant conditions is verified automatically by adequate data bases via X-road. The citizens of Tallinn may choose for their children up to three municipal preschool according available vacancies. The logged-in person is authorized as citizen of Tallinn by Estonian Population Registry via data exchange layer X-Road The delivery channel for the services - State Portal www.eesti.ee  

Access to e-Services via Mobile phone Self-Service Portal: http://iseteenindus.tallinn.ee/ Payment of invoices SMS notifications Arvete ja teavituste iseteenindusportaal.

Our People and new technology

Our people and new technology Smart City means also Smart citizen. How to cut down on peoples fears?

Estonia puts focus on smart device security A new project to promote the safe use of smart devices and the development of secure mobile e-services has been hailed as an opportunity to set an example to the world. The overall aim of Nutikaitse 2017 (SmartDefence 2017) is to raise security awareness among mobile smart device users, developers and retailers. The project will promote the safe use of mobile smart devices and also aims to ensure that secure software solutions are easily accessible and user-friendly. The agreement was signed on 5 November 2013 by Certification Centre, the Estonian Information Systems Authority, Swedbank, SEB, TeliaSonera, EMT, Elisa and Tele2. The project co-ordinator is Look@World Foundation.

The Goal of The Project The goal of the project is to ensure that 70% of mobile smart device owners in Estonia use their devices in a secure way by the end of 2017. With the help of Nutikaitse 2017, at least 300,000 people in Estonia will use the secure Mobile-ID for electronic authentication and digital signatures. The vision is also that 80% of Estonian e-service providers, developers and Estonian Association of Information and Technology members will have joined the initiative.

Thank you for attention! www.tallinn.ee vaino.olev@tallinnlv.ee