Motivating Job Performance Chapter 13 Motivating Job Performance

Motivating a Diverse Workplace Flexible Work Schedules Flextime Permanent part-time Job sharing • Family Support Services The 1993 Family and Medical Leave Act

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Managing Diversity Self-actualization Robert Lopatin Needs Esteem Needs Love Needs Safety Needs Physiological Needs

Culturally Adapting Self-Managed Teams in Mexico The Global Manager Culturally Adapting Self-Managed Teams in Mexico                                            

Goal Setting Defined as the process of improving individual or group job performance with formally stated objectives, deadlines, or quality standards. Goal effectiveness is enhanced by specificity, difficulty, and participation Participation in the goal setting process gives personal ownership of the goal Goals direct attention to a specific target, encourage effort, encourage persistence, foster the creation of strategies and action plans Must have adequate and thorough feedback to achieve goals

Herzberg’s Two Factor Theory Satisfied Employee Motivated from within to work harder. Experiences Satisfiers: Opportunity for achievement Receive recognition Promotion possibilities Work itself is the key to satisfaction and motivation.

Herzberg’s Two Factor Theory Dissatisfied Employee Is not self-motivated Experiences Dissatisfiers: Complains about job context Unhappy with administration Salary problems Personal Problems Need to either be challenged or find a new line of work.

Goal Setting Defined as the process of improving individual or group job performance with formally stated objectives, deadlines, or quality standards. Goal effectiveness is enhanced by specificity, difficulty, and participation Participation in the goal setting process gives personal ownership of the goal Goals direct attention to a specific target, encourage effort, encourage persistence, foster the creation of strategies and action plans Must have adequate and thorough feedback to achieve goals

Motivating a Diverse Workplace Flexible Work Schedules Flextime Permanent part-time Job sharing • Family Support Services The 1993 Family and Medical Leave Act