ClimateQUAL at Illinois Update and Recommendations from the ClimateQUAL Implementation Team Library Faculty Meeting June 21, 2017

What Is ClimateQUAL? ClimateQUAL© aims to: ClimateQUAL©: Organizational Climate and Diversity Assessment is an assessment of library staff perceptions concerning (a) their library’s commitment to the principles of diversity, (b) organization policies and procedures, and (c) staff attitudes. ClimateQUAL© aims to: Foster a culture of healthy organizational climate and diversity; Help libraries better understand staff perceptions of organizational climate and diversity; Facilitate the on-going collection and interpretation of staff feedback; Identify best practices in managing organizational climate; and Enable libraries to interpret and act on data.

What Does ClimateQUAL Measure? Organizational Climate (OC) Organizational climate refers to the interpretative frameworks shared by employees regarding the priorities of their organization and it helps them understand what behavior is rewarded, supported, and expected in the organization. There are 9 organizational climate scales. Organizational Attitudes (OA) The information summarized in this section measures employee attitude on a number of different topics, such as their commitment to the organization, their satisfaction with their work, the extent to which they feel empowered. There are 7 measures for organizational attitude.

Why Did the Library Do ClimateQUAL? The Library Diversity Committee had discussed doing an organizational climate survey for several years Dean Wilkin supported the idea of doing a climate survey The Library had never done a comprehensive climate assessment; this would provide us with baseline data ClimateQUAL has reputation as being a solid tool and a well-tested instrument for climate assessment We would be able to benchmark against other Libraries We would receive support from the Association of Research Libraries All information would be confidential

See ClimateQUAL Summary Report for Details What Did We Learn? UIUC Library Performs Best: Climate for Organizational Justice and Leadership Distributive Justice, Procedural Justice, Interpersonal Justice, Informational Justice Leader-Member Relationship Quality, Authentic Leadership UIUC Library Performs Well: Continual Learning, Organizational Commitment and the Attitude for Work Unit Conflict UIUC Library Needs Improvement – Empowerment, Citizenship Behaviors, Diversity and Teamwork Team Psychological Empowerment in the Workplace Organizational Citizenship Behaviors Climate for Demographic Diversity Climate for Teamwork: Structural Facilitation of Teamwork See ClimateQUAL Summary Report for Details http://www.library.illinois.edu/assessment/climatequal/ClimateQUALFinalReport.pdf

Timeline of Climate QUAL at the Library April 2014: Climate Survey Working Group appointed. Cindy Ingold, Chair; Jim Cotter, Qiang Jin, Cindy Kelly, Sue Searing, Jen-Chien Yu Feb. 24-March 14 2015: Survey administered Early April: Report received from ARL August-Dec. 2015: ClimateQUAL Response Team appointed. Cindy Ingold, Chair; JoAnn Jacoby, Cindy Kelly, Jessica LeCrone, Kyle Mc Cafferty, Ayla Stein, Beth Woodard, Jen-Chien Yu February 2016: EC Accepts Recommendations Summer 2016: Held 6 focus groups. CQ Implementation Team appointed. Cindy Ingold, chair; Sarah Christensen, Donna Hoffman, Qiang Jin, Laila Hussein Moustafa, Dani Postula, Tom Teper, and Beth Woodard July 15, 2017: Final Report and Recommendations from CQIT

ClimateQUAL Implementation Team Key Recommendation Appoint an Organizational Climate Steering Team with proposed charge: continually monitor the organizational climate to make sure recommendations from the survey are being met; identify ongoing and new issues related to the organizational climate; communicate regularly with Library administration and the Library; and actively engage with the Library, the campus, and the profession to make sure we are following and implementing best practices to create an inclusive and diverse workplace. Membership: Chairs or designees of key committees, units, plus at-large members, e.g. Diversity Committee, LSSC, L-CAP, SDTC, HR, EC…. Would meet quarterly Chair would be a member of Cabinet or would meet regularly with Cabinet

Additional Recommendations Continue to Work on Communication Issues Including Creating an Internal Communication Plan Develop an Organizational Climate Statement for the Library Work on a Proposal to Offer Exit Interviews to all Employees Partner with the School of Information to Determine Best Practices for Recruitment Create and Implement Best Practices for Hiring and Retention Host Events to Introduce Student Assistants to Librarianship as a Profession Consider Repeating the ClimateQUAL Assessment in the Future

Please send Questions, Comments, and Suggestions to Cindy Ingold Gender Studies and Multicultural Services Librarian SSHEL, Main Library 100 cingold@Illinois.edu 217-333-7998 For information about the ClimateQUAL Survey at the University Library see http://www.library.illinois.edu/assessment/climatequal *I would like to thank Dean John Wilkin for his ongoing support of this effort; JoAnn Jacoby and Tom Teper, each who served on one of the CQ teams; Beth Namachchivaya who has provided valuable feedback; and Beth Woodard.