Energy, according to Click Onboarding a customer
Tips to help you get a sale through 5 The Click FIVE Tips to help you get a sale through
“I don’t have time to call my current retailer to cancel” #1 “I don’t have time to call my current retailer to cancel”
We manage the switch Once customers sign up, they DO NOT have to contact their retailer. Click Energy will make the arrangements with the existing retailer to transfer the account. The customer doesn’t have to do a thing, just leave everything to Click! CLICK TIP Let customers know that their retailer may call them – they can just say “Click Energy is taking care of things.”
“I’m afraid I will lose power if I switch” #2 “I’m afraid I will lose power if I switch”
We manage the switch When you switch retailers, Click Energy works with the existing retailer to take over the meter. There is no physical transfer ie the power doesn’t get turned off or turned back on. So there is no danger in losing power. CLICK TIP For customers moving home and need a new connection. Make sure they clearly state the move in date.
“I don’t understand energy discounts” #3 “I don’t understand energy discounts”
Discount off supply charges We manage the switch CLICK TIP When explaining discounts to customers, keep it simple – make 3 points Discount off usage charges 1 Discount off supply charges 2 Ongoing Discounts 3 + + ✔ ✔ ✔
“What happens after I sign up? Am I switched?” #4 “What happens after I sign up? Am I switched?”
Switching to Click CLICK TIP Customer experience CLICK TIP Share this process with your customers so they are familiar with what happens during the switch process.
Switching to Click Customer experience The Click Team NMI discovery Verify customer details through welcome call Co-ordinate with distributor to arrange for site transfer Arrange for special meter read in selected cases Follow up with IBO if customer is not contactable
“My sale didn’t go through” #5 “My sale didn’t go through”
More Questions? Talk to us! Email us: acn@clickenergy.com.au Call us: 1300 567 236