Carilion Clinic: A Virginia Healthcare System By Devin Henry

An Introduction to Carilion It is a not-for-profit organization serving nearly one million residents primarily based in western Virginia They’re mission is to “improve the health of the communities [they] serve” They’re vision is to be “committed to a common purpose of better patient care, better community health, and lower cost.” They strive to reach these through five values of: Community, Courage, Commitment, Compassion, and Curiosty https://www.carilionclinic.org/about-carilion-clinic

Locations Comprehensive inpatient and outpatient care centers located throughout western Virginia Headquartered in Roanoke, VA Hospitals in Roanoke, Christiansburg, Rocky Mount, Pearisburg, Lexington, and Tazewell

Services Carilion provides services across western Virginia in: Primary care: more than 50 practices, so they’re never too far from a patient Specialty care: 425 skilled specialists in areas such as oncology, pediatrics, neurology, urgent care, gastroenterology, etc. Imaging: uses the latest and most advanced equipment to ensure best quality care Rehabilitation: goal-oriented care through inpatient and outpatient services including acute rehabilitation, physical therapy, occupational therapy, and speech therapy Wound care centers: state-of-the-art facilities dedicated to facilitate wound healing Fitness centers: various locations in the area to encourage healthy living Many more! For a full A-Z list of services offered, visit the Carilion website here.

Hours of Operation Hospitals are open 24/7 Most facilities in the community are open from 8:30 A.M. to 5:00 P.M., while some are open 7 A.M. to 5:00 P.M. VelocityCare, Carilion’s urgent care service, operates from the hours of 8:00 A.M. to 8:00 P.M. Monday through Saturday and then from 10:00 A.M. to 6:00 P.M. on Sundays. Hours may vary depending on location and services offered, visit this site to find a location and its operating hours

Payment Carilion Clinic operates with most major health insurance carriers Provide guidance with excellent customer service skilss throughout the payment process For those in need of assistance, Carilion uses the Federal Poverty Guidelines (FPG) along with a Financial Assistance Application to determine eligibility For convenience, Carilion offers online bill pay and accepts most major credit card companies

MyChart MyChart is an online healthcare management tool that allows patients to access their records online and on their mobile device Carilion is the first provider in southwest Virginia to provide this tool Allows patients to track their test results as well as health records of your loved ones through proxy access (no more waiting for a call!) The app is available for iPhone, iPad and Android users Information is safe from unauthorized access due to its password-proteceted connection Helps to ensure convenience and better communication https://www.inova.org/patients-and-visitors/mychart/mobile

Social Media A few easy ways to stay updated on Carilion Clinic Facebook: https://www.facebook.com/carilionclinic/ Twitter: https://twitter.com/CarilionClinic Youtube: https://www.youtube.com/user/CarilionClinic News Blog: https://www.carilionclinic.org/blogs/newsblog Updated daily!

Summary Carilion Clinic is a comprehensive network of hospitals, primary/specialty care providers, and various other complementary services Focuses on improving the health of the community they serve Even fitness centers to prevent coming to the hospital in the first place! Provides medical education and research Provides services with 650 physicians in 70 specialties Operates 7 not-for-profit hospitals 220 practice sites Employs nearly 12,000 people in western Virginia Visit their website here to find more information not provided in this presentation