Influence, Authority & Power: Communicating to Get What You Need UW-Madison Leadership Management Development Conference   Influence, Authority & Power: Communicating to Get What You Need November 8th, 2016 Union South UW-Madison Madison, Wisconsin Lynn Freeman Director, Learning & Talent Development lynn.freeman@wisc.edu   Working with you to create a healthy, inclusive, engaging work environment

Overview & Expectations Your interaction and participation are critical Allow yourself to be a learner Keep notes throughout the session as you uncover new ideas and information “Ground Rules” Working with you to create a healthy, inclusive, engaging work environment

Learning Objectives At the end of this workshop, you will be able to:   Know the difference between influence and authority Understand your personal power and how to develop it Understand framing and how to use it to get what you need Apply framing to an experience you have had in order to achieve a different result Working with you to create a healthy, inclusive, engaging work environment

Activity 2x1 Identify a situation when you were unsuccessful at getting what you wanted or needed: What was the situation? What did you want to happen? What did you say/do? (Be specific and honest!) What was the result? Pair up and share Identify one idea to try next time Working with you to create a healthy, inclusive, engaging work environment

What is….? Framing? Communicate? Authority? Influence? Power? Working with you to create a healthy, inclusive, engaging work environment

Why do we communicate? Working with you to create a healthy, inclusive, engaging work environment

What is Framing? Talk about the impact of what you see when a piece of art or poster has different color frames around it – see paragraph from HRB article as good example Have TedTalk ready to go in browser 4:52-7:15. The only difference is the way the question was asked, the results were overwhelmingly different Briefly, why: the way the brain interprets what it sees and what it hears So, today we are applying framing to our verbal communication, how we talk about what we want and need. Working with you to create a healthy, inclusive, engaging work environment

Authority vs Influence Authority = Granted Make decisions Give orders Enforce Policies Influence = Earned Capacity to shape what happens next Effect the action, behavior and opinion of others Can you influence without authority? Working with you to create a healthy, inclusive, engaging work environment

Power: Positional & Personal Positional Power Personal Power: Knowledge/Expertise Relationship Resource Working with you to create a healthy, inclusive, engaging work environment

Growing Personal Power & Influence Self –Awareness Awareness of other Mutual goal Listening! Know the problem Working with you to create a healthy, inclusive, engaging work environment

Putting It All Together Why is this important? To you? The other person? What is the problem that needs to be addressed? Why should the other person care? What is the big picture? How does it fit into what is important for the organization? Where did we end the previous conversation? Where did we leave off? What is your personal power/influence in this area? 50-yard line assessment What can you do differently? Working with you to create a healthy, inclusive, engaging work environment

Framing: At a Glance Can be learned Practice! Self-Knowledge Intentionality Anyone can do it Be prepared Thoughtful communication Know the goals Increase your influence Working with you to create a healthy, inclusive, engaging work environment

Learning Objectives At the end of this workshop, you will be able to:   Know the difference between influence and authority Understand your personal power and how to develop it Understand framing and how to use it to get what you need Apply framing to an experience you have had in order to achieve a different result Working with you to create a healthy, inclusive, engaging work environment

Questions

Please complete your electronic survey 3/10/2014 Thank you for your participation! Place holder Please complete your electronic survey Working with you to create a healthy, inclusive, engaging work environment