Where is your Windows support career going wrong? 6/30/2018 8:59 AM THR2187 Where is your Windows support career going wrong? Chris Rhodes MCT & MVP Windows User Group © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Meet Joe Joe has is a MCDST on Windows XP & a MCSA on Windows 7. His company has not fully embraced the cloud. Joe likes technology, but resists change. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Joe in 2 years Joe now does not image PCs 6/30/2018 8:59 AM Joe in 2 years Joe now does not image PCs Joe does not install software from USB Joe does not keep a spreadsheet of his assets Joe has been replaced by a millennial, and is looking for a new career © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/30/2018 8:59 AM Meet Dave Dave’s company implemented Microsoft 365 for computer and data management. He upskilled in Windows 10 and cloud so he was ready for the change. Dave joined a user group to swap tech stories with other locals. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/30/2018 8:59 AM Dave in 2 years Dave now manages 3 x more devices, including Android and iOS. Dave often works from home, as he can manage his estate from the cloud. Company devices are provisioned, managed, and secured remotely. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Be Dave We all know people like Joe (some of you are Joe!). 6/30/2018 8:59 AM Be Dave We all know people like Joe (some of you are Joe!). Don’t let 10 year old tech hold you back. Where can you integrate cloud in your organization? It doesn’t have to be ‘all or nothing’. Make time to find new skills and become cloud ready, even if the company isn’t - learn ahead. Join a community locally, or online to gauge your position. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

How can I change? Get skilled up, and keep learning! Get certified. 6/30/2018 8:59 AM How can I change? Get skilled up, and keep learning! Get certified. Identify the key skills areas essential to modern PC management. Learn, learn, learn! Whatever you do, don’t sit still! © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

What are the key skills for Windows support? 6/30/2018 8:59 AM What are the key skills for Windows support? Windows 10 OneDrive Microsoft 365 – Windows 10, EMS, Office 365 Azure Active Directory Intune MDM It could be more/less, but this is a good starting point © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Why not just Windows, I’m a Windows tech support person? Drill down Why not just Windows, I’m a Windows tech support person?

Windows 10 So much changed since Windows 7. Support skills from Windows XP and Windows 7 do somewhat carry over, but…. Understand the new features, how can my company save money? Learn how to implement BitLocker, DirectAccess, DeviceGuard to better improve PC security. Learn the tough things!

OneDrive OneDrive is fundamentally changing how organizations save and access data. In a mobile first world, users need data on the go. Truth: users have a hard time adjusting to losing file servers and understanding collaboration features.

Microsoft 365 Licences are out, subscriptions are in. Windows 10, Office 365, EMS is the new kid on the block. So many new technologies included. Someone has to support all of that!

Azure AD It’s essential to understand the basics for cloud identity. Don’t get bogged down with ADFS. Understand why computers register to AAD, and what that means.

Intune & MDM Intune changes how companies manage and support Windows. Your job may now include non-Windows device management. How is MDM different to managing with GPO.

Summary Support skills required in 2017 and beyond are different. 6/30/2018 8:59 AM Summary Support skills required in 2017 and beyond are different. Newcomers to IT ‘get’ this. Old timers need to adapt to survive. Pre-empt your cloud transition by learning now. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Resources Get certified while at Ignite! Exams are 50% off We have a study hall Use practice exams Speak to an MCT Ambassador in the Immersion Zone about how to re-launch your career!

https://openedx.microsoft.com/

http://mva.microsoft.com

Please evaluate this session Tech Ready 15 6/30/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/30/2018 8:59 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.