Bringing it all together – Relationships and conflict http://www.socialsynergetics.com/site/conflict-confidence SOWK 4007 Community/Macro Social Work Theory and Practice Winter 2016 Session 9

Conflict & Communication AGENDA Check-in Conflict & Communication Learning Collectives Course Review

Today WE WILL… Course Objectives for Session 9 3. Identify the mechanisms of social group work required for macro practice including work in task groups, meetings and teams. 2. Demonstrate knowledge of community and organizational change models and the applicability of those models to social work practice and the person and environment and generalist practice perspective. 6. Critically engage in self-reflection and examine one’s own practice skills…

Types of Conflict Intrapersonal – within yourself Interpersonal – between two people Intergroup – between two groups Intra-organizational – within the org Inter-organizational – between orgs

What conflict resolution strategies do you use? Any surprises about your strategies/style? How do your strategies work for you?

Nonviolent Communication Compassionate Communication Developed and refined by Marshall B. Rosenburg Framework for addressing problems that emerge in intimate relationships to global political conflicts Focus on needs, feelings, and values VS. thinking/speaking in dehumanizing labels Needs are never in conflict.... strategies to meet needs often conflict

Needs & Values

Pathway for Compassionate Communication Observation Feelings Needs Request

Application of NVC Concepts Organizational example Community Example Supervisor is balancing both the needs of their role (provide supervision/ respond to crises) and individual need for self-care Conflict exists over strategies they may be utilizing: inflexibility for drop in supervision, missing appointments Civil Rights movement – intention/ desire/need of Jewish community to support the movement and share strategies, conflict emerged Parallel to the Black Lives Matter movement

Learning Collectives 1. Work time for Assignment 3 & consultation with Kathy Potluck Details Wrap up-Course Evaluation A. Course Response http://onlinelearningtips.com/2013/09/12/the-collaborative-learning-environment-of-online-discussion-posts/

“We are continually faced with great opportunities which are brilliantly disguised as unsolvable problems.” Margaret Mead