SERVICE TECH TEAM

SERVICE TECH TEAM – STT INTRODUCTION Byoplanet has created Service Tech Team as the primary platform to manage the warranty registration, device technical support, and replacement parts for the Clorox Total 360 Electrostatic Sprayer and all ByoPlanet Electrostatic Equipment Service Tech Team website: www.servicetechteam.com Service Tech Team customer service number: 1- 877-220-0550 General questions/inquires: info@servicetechteam.com *All Chemistry questions will be handled by Clorox Customer Service: 1-800-492-9729

CUSTOMER SERVICE SUPPORT FLOW If issues is Device Related = Referred to Service Tech Team CLOROX Support: 1-800-492-9729: Addresses ALL CHEMISTRY related questions End-User Self-Service & Back in Business! Service Tech Team 1- 877-220-0550 Addresses Device Troubleshooting, Warranty, Replacement Parts End User/ Bunzl Bunzl Equipment Repair Technicians Provides Physical Service of the Device End User is Back in Business! Service Tech Team Website www.servicetechteam.com

BYOPLANET ENGINEER-BUNZL CONNECTION BUNZL Rep Byoplanet engineer will call the Bunzl rep directly An email is sent with all relevant ticket information Together, the ByoPlanet engineer and the Bunzl rep decide how to best service the end-user ByoPlanet Engineer End User ByoPlanet Engineer diagnoses the problem and offers trouble shooting support over the phone Service Tech Team Customer Service Line Service Tech Team Website Support End-User through easy Self-Service Repair Bunzl goes onsite to Repair device

SERVICE TECH TEAM INTERFACES End-User Facing Warranty Registration www.servicetechteam.com/warranty This site will allow end-users to register the warranty on their device Device warranty and end-user contact information is captured and stored within the Service TechTeam Database Service Tech Team Warranty Policy is also housed here End-User Facing Device Technical Support www.servicetechteam.com/device-faqs This site will house FAQs, equipment manuals information about how to reach a live customer service agent Service Tech Team customer service number: 1- 877-220-0550 Live customer support with ByoPlanet engineer General questions/inquires: info@servicetechteam.com Sales inquires General questions

SUPERIOR COVERAGE = IMPROVED OUTCOMES Reduce Absenteeism & “Presenteeism” of all staff A Minnesota Department of Health report supports the theory that the average productivity impact of proper cleaning can improve anywhere from 2 – 8% According to multiple studies, customers value cleanliness more than many other factors when deciding to do business with an establishment. Many managers perceive cleaning as an operational cost, but a dirty facility with a poor image will cost businesses direct revenue. Dirty buildings can also create risks such as slips and falls, leading to higher insurance and legal costs. Consumers have many choices. When given the choice, consumers would rather do business with companies that are dedicated to a positive image and a clean facility. (ISSA – Value of Clean) Provides Total Brand Protection and a marketing edge in a hyper competitive environment

Please email info@servicetechteam.com QUESTIONS? Please email info@servicetechteam.com 877-220-0550