Society of American Military Engineers Oct. 11, 2016 Keith T. Parker, AICP General Manager/CEO @CEOMARTA
ABOUT MARTA 9th largest transit system in US, largest in the Southeast Bus, rail and paratransit services 38 Rail stations 48 miles of track 570 Buses 101 Bus routes 738M Annual passenger miles (all modes) 200 Mobility vehicles 433,064 Average weekday unlinked passenger trips 6 Police Precincts It’s not just about getting the job It’s about understanding the strengths, weaknesses, opportunities and threats to the success of the company
CONSECUTIVE SURPLUSES Add other graphics
REBUILDING THE BRAND
STRONGER FINANCIALS
MARTA POLICE DEPARTMENT Female police chief Tier 1 transit agency CALEA certified Cross-train with FBI K-9 unit Bomb unit
RIDERS’ CODE OF CONDUCT Celebrity participation including Mayor Kasim Reed, Jeff Foxworthy and Ludacris Greatly improved customer experience No “knucklehead behavior”
2014 PART ONE CRIMES
STATE OF SERVICE
OVERALL CUSTOMER SATISFACTION Blue shading represents systemwide ridership (number of unlinked trips in millions)
CLAYTON COUNTY CUSTOMER SERVICE
#1 RANKED AIRPORT SERVICE
FIRST AND LAST MILE CONNECTIVITY
MORE THAN TRANSIT Bringing healthy produce directly to our customers Improving quality of life of our customers and the community
ART IN TRANSIT Art in every station from when the system was first built Re-energizing our arts program Taking care of existing art, adding new art and cultural performances Forming an Arts Council
SOCCER IN THE STREETS Soccer in the Streets Pilot 5-on-5 “half-pitch” soccer games at Five Points beginning in the fall May launch at other stations Soccer in the Streets empowers underserved youth through soccer, character development, mentoring, and employability programs.
CORPORATE RELOCATIONS
CHAMBLEE
DUNWOODY
UPGRADING FLEET
WI-FI AND CELLULAR SERVICE
MOBILE PAYMENTS
STILL A DISCONNECT
ANOTHER EXPANSION OPPORTUNITY Half-penny sales levy in the City of Atlanta $2.5 billion projected revenue LRT BRT Rail infill stations Transit centers Bus and rail service improvements
POTENTIAL GROWTH
THANK YOU