Local Directgov Update South West esd toolkit 26/1/2011

Summary Local Directgov – latest stats Using Local Directgov – Links, 404 errors Point of Single Contact – PSC

Top 10 Service – December 2010 Local Services Top 10 Services # Service Name No of Impressions (Previous Month) 1 Find out about emergency school closures 123,900 (101,646) 2 Find out school term dates 93,105 (105,374) 3 Check your eligibility for housing benefit 72,464 (106,194) 4 Pay your council tax 64,128 (73,231) 5 Get local information on services disrupted by severe weather 54,917 6 Contact your local authority 54,546 (75,949) 7 Find out more about council tax 48,716 (60,626) 8 Find out about road closures and diversions 38,207 9 Apply to register on the electoral roll 32,943 (36,451) 10 Apply for a blue badge parking permit 20,576 (29,047) Services highlighted in red are very topical – due to the bad weather in December. Since it is unlikely bad weather is over, always worth checking these links

Referring Traffic to LDG Web Statistics – Page Impressions Year on year increase in visitors – but there are seasonal fluctuations Referring Traffic to LDG From Directgov 190,786 (211,642) From other sites 166,020 (189,746) Web Statistics – Page Impressions Local Directgov service 1,119,711 (1,289,992)

LDG LINKS ( as of 4/1/2011) Council LDG broken 404 Bath & NE Somerset 171 Y Mendip 161 Taunton Deane 180 Bournemouth 208 Mid Devon 162 Teignbridge 116 Cheltenham 192 North Devon 122 Tewkesbury 247 Christchurch 132 2 North Dorset 120 Torbay 290 Cotswold 144 North Somerset 207 Torridge 186 Devon CC 182 7 Plymouth City 312 1 West Devon 112 N Dorset CC 168 13 Purbeck 134 West Dorset 125 East Devon Sedgemoor 149 West Somerset 169 East Dorset 216 Somerset CC 178 Weymouth & Portland 61 Exeter City 166 South Gloucs 334 5 Bristol City 333 Forest of Dean South Hams 115 Poole 372 21 Gloucester City 185 37 South Somerset 113 78 Cornwall 378 Gloucestershire CC 155 Stroud 189 Wiltshire 31 Isles of Scilly 299 74 Swindon   Highlighted in red – LAs not providing sufficient number of links – customers will be directed to contact pages. 404: where pages are broken, the system should respond with a 404 error , if not then LDG cannot offer an alternative page

PSC LINKS ( AS OF 4/1/2011 Council PSC Bath & NE Somerset 132 Mendip 48 Taunton Deane Bournemouth 142 Mid Devon 67 Teignbridge 46 Cheltenham 94 North Devon Tewkesbury 74 Christchurch 103 North Dorset Torbay 59 Cotswold 38 North Somerset 28 Torridge 1 Devon CC 7 Plymouth City 60 West Devon 19 Dorset CC 37 Purbeck West Dorset East Devon 57 Sedgemoor 64 West Somerset East Dorset Somerset CC 2 Weymouth & Portland 58 Exeter City 41 South Gloucestershire Bristol City Forest of Dean 40 South Hams 26 Poole 29 Gloucester City South Somerset 85 Cornwall 32 Gloucestershire CC Stroud 92 Wiltshire 65 Isles of Scilly 3 Swindon   Localism Bill ensures that non compliant councils can be fined by the EU.

Contact us localdirectgov@communities.gsi.gov.uk Advice: http://www.localdirect.gov.uk/support/psc-support/ http://elmsportal.businesslink.gov.uk/ http://www.communities.idea.gov.uk/welcome.do