“Best Practices” Survey Overview FBI National Citizens Academy Alumni Association “Best Practices” Survey Overview National Leadership Conference San Francisco, California

2015 Survey Participants 32 Chapters Oregon Philadelphia Pittsburgh San Antonio San Francisco San Juan Seattle Springfield Tampa Washington Field Office Houston Indianapolis Jacksonville Kansas City Los Angeles Miami Minneapolis Nashville New Orleans Norfolk Omaha Alaska Atlanta Birmingham Boston Buffalo Charlotte Cincinnati Cleveland Columbia Denver Detroit

Naming Convention FBI “Your City/Field Office” Citizens Academy Alumni Association FBI National Citizens Academy Alumni Association FBI Philadelphia Citizens Academy Alumni Association

Chapter Legal Status How long has your chapter been operating? 6 to 10 years -- 18 chapters 11 to 15 years -- 9 chapters 16 to 20 years -- 3 chapters 21 to 25 years -- 1 chapter Is your chapter a 501 (c) 3? 26 Yes Were the legal services donated or paid? 5 chapters reported their legal services were donated 22 chapters paid for their legal assistance

Chapter Leadership Does your chapter have a board of directors? What is the size of your board? Board size ranges from 5 to 21 plus members 31% of chapters have a board of between 6 -10 members 43% have between 11-15 board members How often does the board meet? 15 chapters meet monthly (in person or by phone) 5 chapters meet bi-monthly 11 chapters meet quarterly

30 chapters have signed their M.O.U. Memorandum of Understanding Has your chapter signed the Memorandum of Understanding (M.O.U.) with your local field office? 30 chapters have signed their M.O.U.

Chapter Information Does your chapter file a tax return annually with the IRS? 27 chapters do file a tax return / 5 chapters don’t file Does your chapter have Directors & Officers liability insurance? 81% Yes Does your chapter have a mission statement? 31 have a mission statement Does your chapter have by-laws? 29 chapters have by-laws

Chapter Budgetary Trends Alumni budgets range from not-yet-set to more than $20,000 9 chapters have budgets from 0 - $4,999 8 chapters have budgets between $5,000 - $9,999 5 chapters have budgets between $10,000 - $14,999 1 chapter has a budget between $15,000 - $20,000 9 chapters have budgets of more than $20,000

Chapter Dues Overview Do your members pay dues? 31 chapters pay dues / 1 chapter doesn’t require dues How much are you dues? Dues can range from $25 to $350 $350, $1,000 and $1,500 lifetime memberships Can you still be a member if you don’t pay dues? 12 chapters said you can still be a member 18 chapters said you can’t be a member or they have restrictions in place if you don’t pay dues

Restrictions on Non-Dues Paying Alumni? 20 chapters have restrictions if a member doesn’t pay dues. Price differential for non-paying dues members. You can’t be a member if you don’t pay dues. Some events are for dues paying members only – in ‘good standing’. All are considered alumni -- but only dues paying members are part of the alumni association. Can only attend quarterly events but must pay for the event. Can request a waiver based on financial hardship. Limited access to events including trips to Quantico & FBI HQ. Non-paying members can’t attend events, meetings, speaker series, etc.

Chapter Philosophy - No Restrictions All graduates are alumni. Everyone receives the newsletter, email communications, and invitations to annual meetings. If you have graduated then you are a member of the chapter. Our chapter includes everyone to gain ‘value’ and in hope that everyone will be encouraged to participate and to pay their dues.

Alumni Membership How many paid members do you have in your chapter? Chapters reported from 50 to 200 paid members What is the total paid and unpaid members in your chapter? 2 chapters have 0 - 50 members 3 chapters have 51 - 100 members 11 chapters have 101 to 200 members 6 chapters have 201 - 300 members 4 chapters have 301 - 400 members 1 chapter has 401 - 500 members 4 chapters have more than 500 members

Donations, Grants & Sponsorships Has your alumni association received outside contributions? Donations -- 23 chapters have received donations Grants -- 8 chapters have obtained grants Sponsorships -- 13 chapters have received sponsorships 6 chapters haven’t obtained any outside funding How have the contributions been used? Chapter operations * class meals * event sponsorships * Range Day * alumni sessions * youth programs * community & FBI outreach programs * Fallen Officers Fund * holiday initiatives * Child ID * National Crime Victims Rights Week * FBINCAAA conference support * FBINAA conference support * Racial Healing Programs *Active Shooter Presentations * Purchase of computer & projector for presentations * and much more…

77% (34)

Citizens Academy Class Meals Does your alumni association pay for meals for the Citizens Academy class meals? 26 chapters cover the cost of CA class meals 6 chapters don’t pay for the CA class meals If not, how are the costs for the CA class meals covered? 3 chapters have the class pay for their own meals 3 chapters cover the cost through donations 18 chapters skipped the question Several alumni chapters cover the first and last and/or the class graduation Some classes coordinate their own meals The alumni association donates desserts to class

Alumni Meals Does your alumni association pay for meals for alumni meetings and/or events? 17 alumni associations pay for alumni meals 15 chapters don’t provide meals If not --- how are meals provided? 9 chapters reported their alumni members pay or provide for their own meals 5 chapters provide meals through donations 5 chapters don’t provide meals 3 chapters cover meals through their dues or members bring food to share at alumni events

Chapter Alumni Communications Does your chapter provide a newsletter to your members? 18 chapters have a newsletter / 14 don’t have a newsletter 16 have a disclaimer Chapters publish newsletters on a monthly, bi-monthly or on a quarterly basis.

Chapter Alumni Websites Does your chapter have a website? 29 chapters have a website 2 chapters don’t have a site or are currently working on a website Does your website have a disclaimer? 90% of chapter websites have a disclaimer Example of a disclaimer: The San Francisco FBI Citizen’s Academy Alumni Association is a private, nonprofit organization and apart from the FBI.

Use of Social Media for Alumni Communications Does your chapter use any form of social media to contact members or promote chapter activities? 16 chapters use Facebook 7 chapters use LinkedIn 2 chapter uses Twitter 9 chapters don’t use any social media at this time 1 indicated that the graduating class has a Facebook page Several chapters use Email blasts to connect with their members or use their newsletter for communications

CREST Youth Events Range Day Speakers Chapter Programs & Activities Does your chapter hold alumni sessions, trips and/or programs? 31 chapters hold alumni meetings or events 6 chapters hold events monthly 7 chapters organize events bi-monthly 6 chapters hold events quarterly / 6 chapters hold events annually 1 chapter holds events on a prepared schedule or as requested by the FBI. Community Service CREST Youth Events Range Day Speakers

Alumni & FBI Supported Activities Do members participate in community activities on behalf of the alumni association or the local FBI field office? 31 chapters support the local field office programs Listed below are the activities most often supported by the chapters. Child ID, Teen Academy or Junior Agent CREST, Multi-Cultural Advisory Council & FBI School Programs Citizens Academy classes & graduations Community service & donations Staffing tables at local events Cyber safety Programs requested by the field office Gangs, hate crimes & human trafficking National Night Out Electronic billboards Future agents, retired agents or fallen agent programs

Chapter Funded Events CA class meals, trips and/or graduations Alumni meals, guest speakers & community outreach Martin Luther Day of Service or other community day Newsletter and/or website Alumni trips to Quantico & FBI HQ Range day for current class or alumni Adopt a school Scholarships for high school students Scholarships for law enforcement / first responders / children Child ID programs, CREST or Multi-Cultural Advisory Committee Hosted annual FBINCAAA National Leadership Conference

Alumni Chapter Funded Events Active shooter programs Future Agents in Training Tours of local companies Fundraising activities Any requests from the field office Golf tournament to raise funds BBQ for FBI field office or other open house events Community improvement projects Neighborhood donations such as food, clothing, books, etc.

Regional Calls 30 chapters participate in the calls Does your chapter participate in the Regional Calls? 30 chapters participate in the calls “Not as often as we’d like” Scheduling conflicts were cited most often as the reason they have missed calls.

Regional Calls How can we make the calls more beneficial for you? The calls are great and very informative – thank you! Provide a summary of the calls and what other chapters are doing. Can you provide a list of what activities other chapters have done in last 60 days and any upcoming events Tape the calls for later listening or hold calls in the evening Provide a list with two primary contacts for each chapter for follow up Can you offer the calls at a different time so more chapters can attend? Design calls to address current issues/challenges of chapters Calls help develop chapters of excellence The calls encourage development & participation Could we develop a regional program in addition to the RCC calls? No changes needed – I like the way they are conducted.

Chapter Assistance Tutorial Series Does your chapter participate in the Chats Tutorials? 24 chapters participate in the Chats call 6 chapters haven’t participated in the calls The Chats Program is very helpful! Can the Chats Program be accessed via the website if we are unable to participate in the Chats program? Some haven’t participated due to scheduling conflicts Others plan to participate in the future Some chapters indicated they will participate as more topics are offered. Several chapters weren’t aware of the program

How Can National Support Chapter and/or Board Leadership? Provide information about chapter programs, speakers & best practices. Share information about challenges chapters have faced so that we don’t make the same mistake or can learn how they overcame their obstacles. Keep us informed of FBI issues and programs. Have a system for sharing information when the FBI is in the news so we can be prepared & responsive. Send out a monthly events calendar of chapter programs & upcoming events. Provide key contact names and emails. We can help each other plan events. Provide templates, resources and support as needed. Provide fundraising ideas/techniques (including sample letters). Sharing ideas & strategies about fundraising, grants & sponsorships.

National Support for Chapters Keep us updated on key things. Information as to how national’s programs can be leveraged & opportunities for how members can participate in any national initiatives. Keep the information sharing and communications going. There appears to be a good process in place for national to respond to the local’s needs. Establish a system for sharing information with the chapters about FBI activities reported in the news – “inside scoop” for our members. We have very good communications with the Executive Director and other members of the National board. They have answered all our questions and have been very supportive and helpful to us. Use Skype for conference calls.

National Conference Participation Will your chapter be sending at least one representative to the National Leadership Conference? 24 chapters are sending a representative to the conference 6 are not sending representatives due to funding, constraints, cost of travel to the conference and the time of year poses is a challenge.

Topics & Suggestions or Upcoming Conferences Special Guest Speaker -- FBI Director James Comey Programs and board engagement, fundraising, membership retention, liaising effectively with the FBI, events and other outreach ideas. Would like to learn the results of this survey How other chapters handle lifetime memberships Strategic planning Human trafficking – domestic & international Suspicious Activity Reporting (SARs) Active Shooter How chapters help with current threat with home grown terrorism Chapter programs that attracted large numbers of alumni

Other Comments or Thoughts? The Chapter of Excellence program pushed many chapters to meet and exceed operational standards and that’s a great start for the organization as a whole. Thank you for all your efforts at the national level. Having something concrete to give out at community events such as the child ID kits would be very helpful. Prepackaged videos of various programs would assure consistent messaging and be useful for community groups. Could be loaded onto laptops or be used for presentations at service clubs. Looking forward to the coming years and things to come.

Thank you FBI Citizen Ambassadors! Ms. Stacy A. Irving Immediate past president & current board member, FBI Philadelphia Citizens Academy Alumni Association Co-Founder and current board member, FBI NCAAA Stacy.Irving@Phila.Gov