Mobile Enterprise Content Management Ric Eschenwald Government Solutions Architect, FileNet Corporation

Introduction to FileNet and Fujitsu Introduce the Solution Agenda Introduction to FileNet and Fujitsu Introduce the Solution Explain Why it’s Different Examples Q&A “The true value of eGovernment applications is likely to be found in streamlining internal processes” Gartner

Enterprise Content Management Document Management Imaging Collaboration WCM ECM Electronic Forms DAM Records Management VCM BPM

What Would Be the Impact on Your Agency if… They can make Better Decisions, Faster The most relevant, up-to-date content was immediately available? Process steps were automated or executed by the right people at the right time? The right systems are transparently connected and updated?

Introduction to FileNet and Fujitsu Introduce the Solution Agenda Introduction to FileNet and Fujitsu Introduce the Solution Explain Why it’s Different Examples Q&A “The true value of eGovernment applications is likely to be found in streamlining internal processes” Gartner

Mobile Worker’s ECM Resources Government Mobility FileNet Back End Docking Station Field Packet Document Scanner Cellular Connection Mobile Worker’s ECM Resources

FileNet / Fujitsu Mobile Solution Architecture Backend Legacy and Databases FileNet Enabled ECM Front Office Field – Mobile Worker Handheld FileNet Backend P8 Work Station with P8 Forms Manager Digital Camera Scanner Docking Station Field Packet Scanner Inter Department Tablet PC with Scanner Mobile Application – P8 Forms Manager and Mobile Gateway Client Intra Department Wireless Gateway Mobile Application and Mobile Middleware Wireless Network (802.11, 2.5G, 3G, 802.16)

Software & Hardware Components GPS Receiver Biometric Device Digital Camera

Access to Documents from FileNet ECM

Selecting Synchronize uploads completed work and downloads new work

Escalation management Real-time reports Escalation management

What Benefits Are Desired From Mobility? Increased field worker productivity Higher management visibility into workforce productivity Faster response to customer service requests - improves customer satisfaction Improved asset and worker tracking Increased worker collaboration and market responsiveness Adoption of electronic-based forms to replace manual paper-based transactions Higher worker satisfaction “The average worker wastes more than 30% each day on document-related, non-value-added tasks, regardless of industry” Gartner

Mobile ECM in Government Local State Federal All Health Dept. Inspections Community Policing Livestock Tracking (Mad Cow) Child Welfare Border Patrol Legislative Packet Fire Inspections Public Works Project Status Mental Health Casework State EPA Field Work INS Fieldwork Mobile HR First Responder Data Gather GIS Field Submittal Hospital Inspections Occupational Safety Inspection Customs Intake Processing Asset Management Code Inspection Probation Fieldwork DOT Fieldwork Human Svcs. Casework National Park Fieldwork Public Utilities Fieldwork Permit Inspections City Council Legislative Packet Workers Comp Enforcement Dept. Agriculture Reporting USDA Inspections Parole Probation Field Work Case Management (HHS) State Auditor Fieldwork Parole Fieldwork FHA Fieldwork

Mobile Social Worker Overview Business Problem Too much time spent on administrative tasks Need to spend more time with every child Business Solution Electronic forms to replace existing paper-based forms and reduce documentation time Remote connectivity to provide accurate and timely reports Collaboration with coworkers and supervisors Solution Benefits Reduce administrative time involved with documentation Improve worker quality of life Increase time spent with clients (children) Accurate, undisputable electronic record of investigation

Emergency First Responder Overview Business Problem Need immediate access to location information Fire hydrants, sewers, electrical distribution, gas lines Need to share incident information with commanders Need to improve response time to life-threatening situations Business Solution Captures data and images related to incident – while on the scene Remote connectivity to share critical information with commanders in real-time Onboard device storage of critical location information Solution Benefits Provide real-time data to commanders to react faster Reduce loss of life Mobile Fire and Police Mobile Paramedic

Health Dept. Inspection Business Problem Utilization of the Workforce Lack all the data and content in the field Business Solution Provide all relevant content in a work packet Intelligent routes content and automates what used to be a manual steel basket intensive process Solution Benefits Field Efficiency way up Integrate and share data with other investigative units

Summary The tools and resources that will enable you to address the most compelling problems you face today in making your field inspection processes more efficient and operationalize your business rules in the most rapid, efficient and compelling manner exist today. FileNet offers the components to manage and deliver the information to your people, what they need, when they need it in order to make the right decision, right now. Fujitsu offers the total solution that incorporates mobility devices, the methodology. Proven track record, vision and the resources to deliver the truly compelling solution right the first time.

Introduction to FileNet and Fujitsu Introduce the Solution Agenda Introduction to FileNet and Fujitsu Introduce the Solution Explain Why it’s Different Examples Q&A “The true value of eGovernment applications is likely to be found in streamlining internal processes” Gartner

Questions and Answers www.us.fujitsu.com www.filenet.com