Leadership & Change Management: An Essential Ingredient in Responding Effectively to Economic Challenges December 8, 2008

Presentation Slide Area Attendee List Chat Room Presentation Slide Area Moderator: There are 4 areas that I would like to call to your attention: The first is the presentation slide area, it’s where the main content for the webinar will appear and it will be the main focus of your attention throughout the webinar. The second is the attendee list, it’s located on the top left of your screen and it displays a list of all attendees to this webinar. The third is the chat room, also at the left of the screen, directly below the attendee list, it allows you to ask questions, or make comments during the webinar. We are using a ONE WAY conference call for the audio portion of this webinar – you can hear the presenters, but they cannot hear you. Due to the large number of attendees, and to control background noise and interruptions, we’re going to rely on this CHAT feature to solicit your questions throughout the session. Those attending with a group will want to designate a “scribe” to represent your group by entering questions as they occur ANYTIME throughout the session. Your questions are automatically transmitted to the presenters and will be answered during dedicated question and answer periods. The fourth is the “Meeting” menu located at the top left of your monitor. Once you click the “Meeting” menu, you will be presented with a few options to choose from. The only option I want to point out to you is the “Full Screen” option. If you feel the size of the room is too small or if it is difficult for you to read the text, I suggest you switch to Full Screen mode. Depending on the size of your monitor, this will increase the size of the webinar room so that images will appear larger.

Submitting Questions Enter questions into the Chat Room (located in lower left corner of the virtual classroom). To submit a question, type the question in the text box and click the arrow button. To send questions to the Presenter only (not to Everyone), select Presenter from the drop- down menu before clicking the arrow button. Questions will be answered at appropriate times during the presentation. Chat Room Arrow Button Drop-Down Menu OPEN CHAT Slide Moderator: If you would like to submit a question during the question and answer portion of the presentation, please enter that question into the chat room. The chat room is located in the lower left portion of the virtual classroom. To submit a question, type the question in the text box and click the arrow button to submit. Note that by default, your question will be sent to Everyone viewing the presentation. If you would like to send your question to the Presenter only, please select Presenter from the drop-down menu below the text box before clicking the arrow button to submit. Again, please be sure to enter your questions at ANYTIME throughout our session. We’ll make time to answer as many of them as possible at the end of today’s presentation. (ADVANCE SLIDE) Text Box

Raising Your Hand Drop Down Arrow Attendee List Mouse over and left click the drop down arrow at the top right of the “Attendee List” Select “I have a question” ? Icon will appear and your name will be called When directed, press *1 on your phone’s keypad and record your name To indicate that you’d like to be called upon to ask a question over the phone, you’ll mouse over and left click the drop down arrow to the top right of the Attendee List. Once you’ve left clicked, you’ll notice a few selections you can choose from. To “raise your hand” select the “I have a questions” option. Once you select that option, a ? Icon will appear to the right of your name. We’ll be monitoring this area and will call on you to ask your question. When we call on you, you’ll need to press *1 on your phone’s keypad and record your name. After you’ve recorded your name, the operator will unmute your line.

Practice In the chat room, please type the name of your organization, your location, and how many people are attending with you today. In order to get an idea of who is attending this webinar with us today, and to give you a chance to practice using the Chat Feature, please type the name of your organization, your location, and how many people are attending with you today in the Chat Room, and then click the Arrow button to submit your entry. (NOTE: Wait for responses to begin appearing in presenter chat, acknowledge some of those responses, and transition to the next slide.)

Access to Webinar Materials Webinar Resources: Recordings available within 2 business days after the event. All resources are posted under the… Moderator: (Public Webinar) Please note that all webinar resources, such as the PPT, recording, transcript and any handouts used during the webinar will be available for download from your “My Events” page. When you initially log into your W31 account, your “My Events” page will be the first page you’re taken to. The recording and transcript will be available within 2 business days after the session concludes while the PPT and any handouts will be posted before the session begins. To access the recording or any resource associated with the recording, like the PPT or handouts, simply mouse over and left click the “View Resources” link to the right of the session title to download or view those files. (ADVANCE SLIDE)

Presenters Moderator: Expert Panel: Eileen Walsh, Chief Learning Officer, US Department of Labor, ETA Expert Panel: Rick Maher, CEO Maher & Maher Ed Morrison, Economic Policy Advisor, Purdue University, Center for Regional Development

Agenda/Objectives Welcome Introduce Panel of Experts Webinar Goals Transformation: Background & Current Environment Introduce Panel of Experts Rick Maher, CEO Maher & Maher Ed Morrison, Economic Policy Advisor, Purdue University, Center for Regional Development Build Understanding of Your Forum Team’s Needs Polling & Discussion Self-Assessment Ongoing ETA Technical Assistance Next Steps/Q&A

Welcome: Goals Understand your Team’s progress in implementing strategic action plans Hear from you what assistance you need to continue transformation efforts Provide TA Opportunity: Change Management & Leadership Eileen Walsh

Transformation: Background How can the public workforce system be a leader and catalyst in meeting the needs of workers and employers within regional economies and keep America successful in the global marketplace? Eileen Walsh

Transformation: Background Transformational Forums Seattle, Chicago, & Baltimore 55 participating teams from 40+ states Strategic Action Plans Technical Assistance Themes Identified Leadership & Change Management

Transformation in the Current Environment Current economic conditions are creating unique challenges and opportunities for workforce system leaders across the country with the rise in unemployment and increased demand for workforce system services. Over the last 12 months: Unemployed persons increased by 3.1 million Unemployment rose by 2.0 % (Bureau of Labor Statistics, December 5, 2008) Eileen Walsh  

Expert Panel Introduction Rick Maher, CEO Maher & Maher Rick Maher

Expert Panel Introduction Newton, Iowa: May 2005: Proposed Maytag sale. March 2006: Whirlpool approved as buyer. May 2006: Whirlpool announces all Maytag facilities in Newton will close by end of 2007. 1,900 local Maytag jobs lost. Rick Maher

Expert Panel Introduction Rick Maher

Expert Panel Introduction Rick Maher      (Photos by Mark Kegan for The New York Times, November 1, 2008)

Expert Panel Introduction Ed Morrison, Economic Policy Advisor, Purdue University, Center for Regional Development Ed Morrison

Idaho Workforce Development Strategy Session

Build Understanding of Your Technical Assistance Needs What technical assistance can help progress your transformation efforts? Who can benefit from targeted technical assistance? Eileen Walsh

Polling & Discussion Series of 4 polling questions Each participant please answer question Raise “Hand” or dial *1 to discuss answer in more detail Panel of experts will address question & suggest a possible course of action Eileen Walsh

Polling & Discussion How would you describe the current state of your team’s efforts? We have an action plan & we are actively executing it We have an action plan, but we are facing challenges or getting stuck We have a partial action plan, but gaps are keeping us from moving forward We do not have an action plan Eileen Walsh

Polling & Discussion How has the economic downturn impacted your team’s progress in achieving its goals? Greatly increased urgency & accelerated progress Somewhat increased urgency & accelerated progress No impact Somewhat reduced urgency & slowed progress or distracted us from our goals Greatly reduced urgency & slowed progress or distracted us from our goals Eileen Walsh: Please raise your hand to describe the type of pressures you are currently facing-limit to 3 responses.

Polling & Discussion How would you describe the status of your team’s “future vision”? Our team has articulated a clear vision that is understood & shared throughout the workforce system Our team has articulated a vision, but it is not clearly understood or shared Our team is still in the process of developing the vision Our team’s vision is shifting as a result of current economic pressures or other factors Eileen Walsh: Please raise your hand to discuss why your progress has accelerated or slowed—limit to 3 responses. 

Polling & Discussion How would you describe the status & level of your team’s participation & engagement? All critical partners are at the table & actively engaged Most critical partners are at the table & engaged, but some are not or are reluctant to come to the table We do not have a solid team; membership is constantly shifting Our partners are not at the table & engaged Eileen Walsh

Self-Assessment  Complete On-Line Self-Assessment: www.surveymonkey.com/s.aspx?sm=7g9A3fV JClwvmRFXVxE9Vw_3d_3d Must complete Self-Assessment to be eligible for targeted technical assistance Direct questions to your ETA Liaison or Robin Fernkas: Fernkas.Robin@dol.gov Eileen Walsh

ETA Technical Assistance People Inspiring Transformation (PIT) Crew: Peer to Peer Learning Resources State Replication Opportunities Driving Transformation Web Page Expert Consulting & Events Webinars & Discussion Threads On-Site Team Consulting Reemployment Summits Eileen Walsh

Next Steps/Q&A Complete On-Line Self-Assessment: www.surveymonkey.com/s.aspx?sm=7g9A3fVJClwvmRFXVxE 9Vw_3d_3d Apply for Technical Assistance ($2,500) Visit :www.workforce3one.org/drivingtransformation/ and join in the conversation: Chat with Rick about …. Chat with Ed about how to move from ideas to action using the framework of strategic doing. Eileen Walsh

Driving Transformation Web site

Driving Transformation Discussion Boards Ed Morrison

Please enter your questions into the Chat Room! Next Steps/Q&A Eileen Walsh Please enter your questions into the Chat Room!

Stay Informed, Get Connected! Workforce3 One: Communities of practice Live web-based events Register for updates! For more information about the workforce investment system: Visit www.careeronestop.org Call 1-877-US2-JOBS You can learn more and stay connected with trends and innovations by logging on to Workforce3 One, where you’ll find: Engaging communities of practice where you can share ideas, questions and innovations, and connect with peers; Learning through live Web-conferencing events that feature leaders and experts from industry and from government; and, A means of registering to be informed of news and events as they occur. We encourage you to make note of Workforce3 One – it is a powerful new tool, funded by ETA and “powered” by YOU! You can also learn more about the workforce investment system by visiting www.careeronestop.org and by calling 1-877-US2-JOBS. (ADVANCE SLIDE)

THANKS! www.workforce3one.org Moderator: On behalf of Workforce3 One and today’s webinar presenters, I’d like to conclude today’s session by thanking you all for your time, and we look forward to seeing you on future webinars! Thank you.