Faculty Meeting November 1, 2016 Tim Unten, MBA IT Q&A Series Faculty Meeting November 1, 2016 Tim Unten, MBA

Task Manager Open Task Manager Close stuck apps (aka Image Name) Ctrl + Alt + Delete > Start Task Manager Right click an empty part of your Taskbar > Start Task Manager Close stuck apps (aka Image Name) Explorer – explorer.exe Word – WINWORD.EXE Excel – EXCEL.EXE PowerPoint – POWERPNT.EXE Outlook – OUTLOOK.EXE Firefox – firefox. exe IE – iexplore.exe Chrome – chrome.exe Adobe Acrobat – Acrobat.exe Click the Image Name > End Process

Task Manager Caution! You may lose data if you use this method. Use only as last resort. If you close explore.exe, your desktop and task bar will disappear. To make them reappear: From the Task Manager, click File > New Task (Run…) > type “explorer” > click OK

Ransomware on the rise What is it? Malicious software designed to encrypt files, or otherwise block access to a computer, until a ransom is paid

Ransomware How do I get it? What can I do to prevent it? Drive by downloads Infected email attachments Messenger apps (infected images) Removable flash drives What can I do to prevent it? Backup, backup, backup! Do not click on suspicious web links, or open email attachments

Ransomware What should I do if I’m a victim? Do not pay the ransom! Doing so doesn’t guarantee that you’ll get your files back, and you’re enabling the criminals to grow their business Check these sites to see if your files can be decrypted for free https://noransom.kaspersky.com/ https://www.nomoreransom.org/

End of Life Software MS Office 2003 End of life 2007 October 10, 2017 2010 October 13, 2020 2013 April 11, 2023 2016 October 14, 2025 2013 (O365) February 2017 2016 (O365) Unannounced 2008 Mac 2011 Mac 2016 Mac Windows End of Life Date XP End of Life Vista April 11, 2017 7 January 14, 2020 8 January 10, 2023 10 October 14, 2025 Adobe Reader/Acrobat End of Life Date 9 End of Life X XI October 15, 2017 DC April 7, 2020

Questions? Submit your IT questions UntenT@dop.hawaii.edu PowerPoint slides will be posted on our website http://blog.hawaii.edu/dop > Resources > IT Tips & Guides Direct Link http://blog.hawaii.edu/dop/resources/it-tips-guides/