Driving Adoption of Microsoft Teams Dan Stevenson Karuana Gatimu Microsoft Teams Engineering #BRK3006 Amy Straley PepsiCo Pouneh Kaufman Microsoft Core Services Engineering © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 4:36 AM The successful adoption of Microsoft Teams represents a change in behavior. It is more than a product – it is a fundamentally different way of working. This change is about people. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Teams, the hub for teamwork in Office 365 Chat, calls & meetings for today’s teams Integrated Office 365 apps Customizable and extensible Enterprise security, compliance & manageability © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Teams – The Hub for Teamwork Mail & Social Sites & Content Chat, Meetings & Voice Authoring Apps Unified productivity experience Integrated capabilities Flexible for each team Secure & governed

Integrating the power of Office 365 & Office Pro Plus Microsoft Teams Outlook, Exchange & Yammer SharePoint & OneDrive Microsoft Teams & Skype for Business Office Pro Plus Extensibility Platform Enhance existing tools Increase usage Enhance security

Driving successful engagement Identify stakeholders and early adopters Prioritize business scenarios with personas Technical planning (network, security, mobile support & deployment) Pilots and broad deployment Measures and messaging Leverage Success with Teams framework Drive Value Envision Onboard Continuous Adoption & Success Measurement

Different models for adoption (real data!) Users IT-led adoption Mostly organic growth, guided by IT Time

Examples of driving Teams adoption

Microsoft Teams use cases for every scenario Customer Support Enable continuous knowledge sharing between shifts Provide visibility into customer escalations Search for solutions across conversations Speed up issue resolution with various subject matter experts Engineering Enable continuous discussion across a distributed team Discuss ideas and requirements, gather inputs in the open Store standard documentation and files Integrate with developer tools like Jira Finance Prepare earnings release with cross- functional stakeholders Streamline data consolidation and analysis Store budgeting documentation and files Share economic trends and news Human Resources Drive alignment on job descriptions and streamline interview processes Plan and prepare new employee onboarding Engage distributed employees in training Share department resources and documentation Marketing Coordinate campaigns and event tasks Share the latest content drafts for feedback Get automated reports from analytics tools Prepare marketing launch across multiple stakeholders Sales Get quick answers from PMs and Sales Ops Share key customer wins Get lead notifications and deal mentions Share latest company, product and competitor news Operations & Project Management Streamline project communication and tools Provide status updates, get feedback, coordinate tasks Share files and collaborate on deliverables Get new project members up to speed quickly Get guidance on these and other scenarios in the FastTrack Productivity Library © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

A New Experience: SuccessWithTeams.com Planning Deployment Adoption Best Practices Industry Specific Launching in 5 languages; Soon to be available in 18 Q4/CY17 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Toolkit for Teamwork – Downloadable Content Drive Office 365 productivity and usage. SharePoint online communications site template. Populated with our resources. Customizable by you. Available Q4/CY17 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Get more from Azure & Office 365 Coffee In the Cloud Get more from Azure & Office 365 Long form interviews Business solutions with Office 365 & Azure Teams Guest Access Data Governance and more… @CITCTV https://aka.ms/CoffeeInTheCloud

6/26/2018 4:36 AM Microsoft FastTrack Your customer success service for the Microsoft Cloud FastTrack.microsoft.com EXPERTS METHODOLOGY & RESOURCES TOOLS & INSIGHTS ONBOARD DRIVE VALUE ENVISION Ongoing and repeatable benefit at no additional cost Online best practices, tools, and insights available for free to all Remote assistance and guidance from Microsoft engineers On site assistance through partner referrals and offers Microsoft Teams is enhancing the FastTrack process & Productivity Library with workload-specific best practices and tools. © Microsoft Corporation. All rights reserved.

Real World Guidance Learning from experience 6/26/2018 4:36 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

The One Thing… Measuring Success Managing Conflict Our Friends in IT 6/26/2018 4:36 AM Lessons Learned The One Thing… Measuring Success Managing Conflict Our Friends in IT © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Resources to Learn More 6/26/2018 4:36 AM Resources to Learn More https://aka.ms/SuccessWithTeams Your hub for all things Microsoft Teams including vision, practical onboarding guidance, success stories, and support. https://FastTrack.microsoft.com Assistance for customers to realize their vision with Microsoft cloud services Resource Link Office Blog https://aka.ms/OfficeBlog Office Roadmap https://aka.ms/OfficeRoadmap Product Help Known Issues List https://aka.ms/TeamsSupport https://aka.ms/TeamsKnownIssues Team Developer Hub https://TeamsDeveloper © Microsoft Corporation. All rights reserved.

Please evaluate this session Your feedback is important to us! 6/26/2018 4:36 AM Please evaluate this session Your feedback is important to us! From your PC or Tablet visit MyIgnite at http://myignite.microsoft.com From your phone download and use the Ignite Mobile App by scanning the QR code above or visiting https://aka.ms/ignite.mobileapp © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Reference Material 6/26/2018 4:36 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft 365 Teamwork: Where to Start a Conversation Yammer Teams Outlook Email People you work with regularly People you connect with openly across the organization Files Sites Content SharePoint Inner Loop Outer Loop Ubiquitous for targeted communications Office 365 Groups Cross application group membership

Managing Stakeholders 6/26/2018 4:36 AM Managing Stakeholders © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Assemble your team Role Responsibilities Department Key roles 6/26/2018 Assemble your team Role Responsibilities Department Executive Sponsor Communicate high-level vision and values of Office 365 to the company Executive Leadership Success Owner Ensure the business goals are realized from your Office 365 rollout Any department Champions Help evangelize Office 365 and manage objection handling Any department (staff) Project Manager Oversee the entire Office 365 launch execution and rollout process Project Management Training Lead Manage and communicate training content about Office 365 IT and/or Human Resources Department Leads Identify how specific departments will use Office 365 and encourage engagement Any department (management) IT Specialist Oversee all technical aspects of the rollout, including integrations IT HR Manager Integrate Office 365 into HR processes and manage HR content on Office 365 Human Resources (management) Communication Lead Oversee company-wide communications about Office 365 IT and/or Corporate Comms Community Manager Manage day-to-day Yammer network activity; provide guidance and best practices SharePoint Site Manager Help manage SharePoint site strategy for the organization, serve as the link between business side and IT IT and/or staff Key roles © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 4:36 AM How you can help Support your stakeholders in being inclusive as they plan their deployment, including a variety of roles in the organization As planning issues arise, help your customer stay focused on business scenarios and their outcomes Encourage the use of Microsoft Teams to plan the deployment, building awareness, and understanding of the experience Identify conflicts and misaligned outcomes early in the process © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Best practices for Microsoft Teams Microsoft Teams crosses organizational boundaries providing collaboration and meeting capabilities. Be prepared to help build these relationships, and engage HR/change management early. Choose a committed pilot team and consciously gather feedback to support org-wide adoption. Onboard a team as a team Support the chat-first scenarios, helping people to get used to the new way of communicating. Partners and FastTrack staff can assist organizations to do light weight planning for team structure. Encourage flexibility and experimentation. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Scenarios & Success Planning 6/26/2018 4:36 AM Scenarios & Success Planning © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Why identify business scenarios? 6/26/2018 Why identify business scenarios? As you identify your business scenarios, keep the following best practices in mind: Business scenarios are the targeted goals that you want to achieve as a team or individual. Identifying and defining your business scenarios translates how Office 365 capabilities help your teams address challenges and achieve business goals. Meet with people throughout your organization, including key department stakeholders, project managers, and champions Ensure business scenarios tie into existing initiatives that your organization strives to accomplish Define clear business scenarios of which you can effectively measure success and realize tangible results Review the Microsoft Productivity Library (http://aka.ms/ProductivityLibrary) to discover examples of scenarios powered by Office 365 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 Define your scenarios Consider these questions to drive the conversation: Identify the important business objectives and challenges, and start to recognize areas of opportunity to improve work processes. Host a workshop to delve deeper into current challenges, strategies, and goals. What are some of the organization’s challenges or pain points related to communication and collaboration? 1 What are the areas in which your organization would like to improve? 2 What are the organization’s strategic initiatives or current transformation projects that Office 365 can support? 3 What methods of communication and collaboration are typically better received by your organization than others? 4 What are some of the factors that would help drive the business scenario forward? 5 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

How does it all fit together? To begin to form your own business scenarios, consider using the following framework: As someone in… [team] I want to… [description of what I want to do] Using [specific application of the technology] I’ll know this is successful when... [solutions success measure] As someone in Sales Management I want to have a single version of the proposal that everyone can access and edit rather than emailing different versions around the team Using a SharePoint site to centrally store and share a single version of a sales proposal that my team can edit together using co-authoring in Word and PowerPoint I’ll know this is successful when my sales team can create proposals more easily and therefore have more time to close deals

How to prioritize your scenarios? 6/26/2018 4:36 AM How to prioritize your scenarios? Instant messaging for all New hire Yammer group Email in the cloud Product training in Office video HR policy review workflow Replace traditional phone system with Cloud PBX Low Medium High Difficulty Impact Balance impact versus difficulty on the chart according to the level of expected impact on the organization and how difficult it is to achieve. © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 4:36 AM How you can help Do not skip this step! Business scenarios are both the touchstone and tie breaker for consumption Prioritize business scenarios as they relate to the overall strategic objectives of your customer Ensure partners, stakeholders and early adopters have a voice in the definition workshop and prioritized outcomes Encourage flexibility as market influences and other factors can necessitate re-prioritizing scenarios © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Best Practices for Microsoft Teams Select common scenarios first, especially early in your deployment such as: Chat amongst team members either 1:1 or 1:many Document collaboration for fast moving, tightly knit teams Common meeting scenarios Securely enable mobile workers Encourage the crawl, walk, run approach to simplify adoption as people move along Stay alert for line of business application integration sceanrios that can be enabled as teams move along the adoption curve or as a springboard to greater traction e.g. Helpdesk, Event Management, Routing Support etc. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Champions & Early Adopters © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 4:36 AM Groom champions Champions are not only passionate about what they do, but are also excited to evangelize and help their peers to learn more effective solutions. Teams Champions are enthusiastic, often frustrated with existing tools and will help you win the watercooler buzz challenge! © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Why are champions important? Learning via coworkers is among the most effective and most used methods. Percent using learning method versus helpfulness These methods are underutilized (low usage, but have high effectiveness) Learning via coworkers is among the most effective and most used methods Coworker (non-manager, non-IT) My manager IT employee Formal training (external) Formal training (internal) % who said method was “very helpful” Community forums User guide or manual Online tutorials or webinars Microsoft’s website Search engine Myself, through trial and error Self-learning is largely ineffective, but currently part of learning process for many © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

How will champions support you? Champions will help to: Create the groundswell and enthusiasm that grows adoption of improved ways of working. 1 Champions will help reduce the strain on the resources of the core project team, and help drive engagement throughout the community. Build a circle of influence amongst their teams. 2 Bring the new ways of working to life across teams. 3 Identify business challenges and possible solutions. 4 Provide feedback to the project team and sponsors. 5 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Five steps to developing a Champions Community Set the context. 1 Design and align the Champions Community to organizational objectives and vision for Office 365. 2 Identify champions and get buy-in. 3 Build a plan with champions. 4 Execute and iterate. 5 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Success criteria examples 6/26/2018 Success criteria examples Success criteria Method/source Metrics Example goal Increased adoption Increased usage correlates to user adoption of the technology. Quantitative Office 365 reports Mailbox usage SharePoint usage Skype IMs and conferences Minutes of Skype audio used Comparison of pre and post-rollout usage reports will show increasing adoption of 10% per month. Training effectiveness Increased usage correlates to training effectiveness. Qualitative End-user surveys Yammer groups and feedback Employee satisfaction Comparison of pre and post-training usage reports will show increasing adoption per month. Employee net user satisfaction score is 130+ based on the final training survey. Reduced operating costs Increased adoption correlates to reduced third-party conferencing usage, travel time, and resource allocation. Office 365 reporting Finance/accounting reports Help desk reports Travel and phone expense reports Output measures Audio conferencing billing and usage Travel and phone expenses Help desk calls Comparison of pre and post-Office 365 reports will \show cost savings. Post-rollout usage of third party phone conferencing should show decreasing usage of 10% per month. Increased productivity Increased adoption correlates to faster communication and decision making, shorter time to complete tasks. Time required to complete projects Time to complete customer orders should drop by 15% within 6 months. Improved collaboration Increased cross-team and cross-location communications. Time saved Teams that work from multiple locations will report improved feelings of connection with their teammates within 3 months of the Skype rollout. Improved employee satisfaction Flexible working options improve employee satisfaction through increased engagement, reduced stress, improved work-life balance. Employee satisfaction improves by 15% within 6 months. © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Make success visible 6/26/2018 4:36 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Best Practices for Microsoft Teams Tell the “How Microsoft Did It” story of our Teams roll out Kick off and education events – “Art of Teams” Tour Campus artwork for awareness Onboarding support provided by IT & training staff Highlight success stories – See ours at https://aka.ms/TeamsStories Tell your story on Yammer using #TeamsStories Use a Microsoft Teams group to encourage knowledge sharing within the champion community. Provide suggestions how to setup teams & channels for example projects © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 4:36 AM Case Studies © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 Microsoft Teams Campaign Experience the power of Microsoft Teams in Office 365 Internal homepage announcement Roadshow—”Art of Teams tour” User success stories and videos Intranet content Social media activities Campus signage Online presence Work Smart productivity guides Productivity training © 2017 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

A hub for teamwork A Skype support team accepts the Microsoft Teams challenge “We came to Teams because it was the one product that could help us reach everyone at any time.” —Anuraag Vikram Kate, Support Engineer

A hub for teamwork An IT tier 3 support team gets ahead of the curve with Microsoft Teams “From SharePoint, groups, IM conversations, to phone calls, video calls, and meetings, it’s all in one central, easy to get to place.” —Torrin Miller, Service Engineer 2

A hub for teamwork Microsoft Teams brings an account team together across the Pacific Ocean “Teams has made it easier to work with people in different parts of the world. It’s become a common touch point for the entire account team.” —Drew Hoelscher, Technical Account Manager

Please evaluate this session Tech Ready 15 6/26/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 4:36 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.