OUTSOURCING OF SERVICES WORKSHOP 3: OUTSOURCING OF SERVICES

Today’s workshop Kris Luijsterburg Introducing Rotterdam Local story: DAAD service desk for employers/social clauses in public procurement Nico van de Vrie, City of Rotterdam Local story: Oslo’s approach in ensuring quality and improvement in the procurement process Margit Vånar, City of Oslo Responses: LAO Southampton Su Mihelic European Social Network John Halloran, Director

Outsourcing Increased outsourcing of social service provision across Europe Cities in a new role: from service provider to contractor Ensuring quality and equity in service delivery Official registers, quality labels, charters for service providers Quality standards as criteria for evaluation of bids User surveys and complaints management Promotion of social objectives through public contracts Mandatory performance conditions for delivery of public contracts (e.g. employing specific target groups) Sanctions on non-delivery Support for contractors to comply with conditions Efforts in creating employment opportunities rewarded in evaluation of bids (“award criteria”) Reserving public contracts for sheltered workshops