Office of Technology Integration C6100 University Center Florida State University http://www.oti.fsu.edu (850) 644-0066

Office of Technology Integration MISSION Help the FSU community leverage the available technology resources and expertise to support the goals of the university .

Office of Technology Integration MANAGEMENT Larry Conrad Assistant Vice President for Technology Chief Information Officer

Office of Technology Integration ORGANIZATION OTI Administration (7 FTEs) AIS (www.ais.fsu.edu): Administrative Information Systems (80 FTEs) ACNS (www.acns.fsu.edu): Academic Computing & Network Services (100 FTEs) US (www.us.fsu.edu) User Services (40 FTEs) IRM: (www.oti.fsu.edu) Information Resource Management (2 FTEs)

Office of Technology Integration OTI MANAGEMENT TEAM AIS: Jeff Bauer, Director ACNS: Carl Baker, Director US: Eddie Yon, Director IRM: Joe Lazor, Assistant Director

Topics covered in the Policy Use of Information Technology Resources Policy www.vpfa.fsu.edu/policies/bmanual/itpolicy.html Topics covered in the Policy Requirements and Prohibited Uses Information Posted to FSU Computers or Web Sites Electronic Mail and Electronic Communications Corporate Partners Privacy and Security Violations and Enforcement Policy References

Information Technology Security Management www.security.fsu.edu Contents of Security web site Computer Security Incident Response Team (CSIRT) Security and Ethics Subcommittee Antivirus Responsible Computing Helpful Security Links

What is AIS? Our mission is to work in partnership with our customers to provide technology based business solutions and services. AIS supports the enterprise business processes of FSU with the best information technology available.

Online Personalized Services (aka Webname/Secure Login) https://apps.oti.fsu.edu/servlet/login Separate account from other FSU accounts (CARS/garnet, TEC, departmental, etc.) Web interface to major student, faculty & staff business applications (registration, transcripts, grades, etc.)

ACNS Responsibilities Administering FSU's primary public machines for students, faculty and staff Maintaining and improving the Florida State University computer data network Administering three computer labs on the FSU campus

ACNS Responsibilities Technologically upgrading and managing general purpose Classrooms Supporting departments in their web presence, maintains main FSU webpages

ACNS Computer Labs Administers three computer labs on the FSU campus: - 315 Milton Carothers Hall (MCH) Phone: (850) 644-9380 Normal Hours: 8:00 am to Midnight, Monday - Sunday - 202 University Union (UUB) Phone: (850) 644-5252 Normal Hours: Open 24 hours/day, 7 days/week

ACNS Computer Labs Strozier Library Basement (LIB) Phone: (850) 644-7681 Hours: same as Strozier Library ACNS labs are open to all FSU students, faculty, and staff with a valid FSU ID A list of resources available from the ACNS Computer Lab Support for use by those at FSU who are sight-impaired.

ACNS Systems Support CARS account registration system (http://cars.acns.fsu.edu) CARS uses a common database for all ACNS authentication domains Users can reset their own passwords (http://password.fsu.edu) Accounts on garnet, mailer, PPP dialup

User Services HelpDesk (3rd floor MCH) Technical Support Training Software Site Licensing Advanced/UNIX Computer Support

User Services – HelpDesk (644-8502, option 1) “Tip of the iceberg” 8 FT + 5 PT students 7 days/week, week nights All problems entered into Remedy ticketing system Managed by Craig Zody

User Services – Training Currently offer 26 different short courses during each semester Course descriptions, scheduling and on-line registration are at http://training.us.fsu.edu Managed by Greg Tulenko

User Services – Training 3 training labs: 2 @ Sliger, 1 @ UCC Run SmartForce server – http://cbt.fsu.edu SmartForce has free CBT courses on a large variety of IT topics

User Services – Software Site Licensing Software Licensing provides substantially reduced pricing on common Productivity Software, Antivirus Software, and Specialty Software (from 18 different companies) Assists in building user groups in an attempt to maximize purchasing power and reduce per-user software costs.

User Services – Software Site Licensing See http://sl.us.fsu.edu for details and pricing Problems/questions to: license@us.fsu.edu Bob Smith, Technical Support

Additional Services Support of live webcasts & archiving to http://webcast.fsu.edu Digital video production services (MPEG, Quicktime, Real, etc.) Send requests to webcast@us.fsu.edu

Additional Services Produce: Hardcopy typically printed in Fall, for dorm rooms Latest is always on-line at http://gtcr.fsu.edu/