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Introduction to Spectator Management. (The friendlier way.) with the support of the British Motor Sports Training Trust

Housekeeping In the event of the fire alarm sounding……………..try and keep up! Please set mobile phones to silent or switch off. Toilets

Trainer Slide Name and MSA Lead Trainer grade/title Experience Disciplines

Spectator Management- Introduction. This course is designed to be an introduction to basics of spectator management for the marshal who is the first point of contact for most spectators on a stage. It outlines strategies that have been proven to make the control of spectators acceptable to all concerned: marshals and spectators alike. INSERT FILE NAME

Attention! Spectators move quickly and may Run wild on corners! Cut corners when cars are coming! Leave the spectator viewing areas. Throw stones……and fireworks in fact anything! Do what you least expect. Thanks to Jim Bamber you may recognise the tone and format. Joking aside Spectators can be as unpredictable as a rally car but as long as you are aware of your surroundings and have established good communications with those around you should be able to spot most things before they become a problem. INSERT FILE NAME

Basic principles Get to know your “patch”. Location of radio car, sector official, first aid post etc. LEAD BY EXAMPLE! Do not do anything or stand anywhere that you have just told a spectator not to do/stand. It is always easier to prevent spectators from settling in non spectator/unsafe areas than moving them on once they have settled in for the duration. This needs to be done in advance of any spectators turning up sorry! Know where the “signs” are check they are visible and not ambiguous, Monitor for the duration. Establish just where the Spectators are most likely to approach so you are not caught unawares By being first there you will be able to offer useful information to spectators that they will appreciate and see you as a fellow enthusiast. INSERT FILE NAME

Spectator Management Do not lose your temper. Shouting at someone is the first sign of the loss of control of a situation. Do not be afraid to call for help from radio car if the situation is likely to develop beyond your immediate control. Stop any of the course cars for help if necessary. They are there to help if required. Easier said than done but do not under estimate the power of non threatening language both body and voice. Shouting TO someone to warn is very different to shouting AT someone to get them to move. Remember early acknowledgement of this will very likely prevent an escalation of the situation and give an early indication to those around you that you can manage the area effectively using all resources available to you. Course cars are not there for the ride they are an important resource. Usually the driver is a competitor and getting them to tell the spectators that where they are is not good for the competitors provides a direct “link” to spectators that they are not only jeopardising themselves but the competitors also. INSERT FILE NAME

If you ensure that you are as safe as the circumstances will allow then by default those around you will be as safe as you are. If you appear confident in what you do and say then those around you will have confidence in your ability to manage their safety. And always remember if it can happen to a spectator then it can happen to you!!

Review You should now understand why organisers like marshals in place well before first car. Understand the value of good clear communication in the effective management of spectators. A lot of spectator management is common sense but experience tells us that sometimes Spectators just a need a little guidance in remembering that fact. INSERT FILE NAME

Evaluation Please complete the evaluation forms to enable us to gauge the effectiveness of the training. INSERT FILE NAME

Acknowledgements Club logos Venue thanks etc With the support of the British Motor Sports Training Trust

Remember! Goes without saying – or does it? Motorsport can be dangerous, we are there to reduce the effects of that danger